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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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Live from Navigate 2017: Day 3 Coverage

Posted October 5, 2017by Lily Teplow


Greetings again from day three of our Navigate 2017 conference, focused on empowering our MSP partners with the tools and insight they need to define their path and achieve success in the IT space.

Day two was jam packed with informative breakout sessions, enlightening keynotes presentations, plenty of announcements and discussions about Continuum Security and much more! To briefly recap all that we covered in the past three days and the fun that we’ve had along the way, take a look at the video below:

Wistia video thumbnail - Navigate 2017 Recap

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Remembering Who You Are

We commenced day three of Navigate this year with an inspiring keynote, Remembering Who You Are, presented by Jim “The Rookie” Morris. Morris was 35 years old, teaching in Texas, when he made a bet with his high school baseball team—win the district championship and he would try out for a Major League Baseball team. His team carried out its half of the bet, and Jim his. Three months later, he made it to the big leagues.

His Cinderella story served as testimony to the power of dreams and how to pursue them. Morris drew lessons from his own life experience and discussed the importance of chasing dreams and inspiring others to become mentors and leaders. Here’s what some of our attendees had to say about his amazing keynote:


Business Leadership Roundtable

Another major highlight from day three included our Business Leadership Roundtable, held in the general session room. This was an opportunity for attendees and partners to join industry business leaders for a roundtable discussion on the state of the IT landscape and how the top issues are creating opportunities for those who get out ahead of these trends. This esteemed group of panelists offered a unique set of perspectives to a variety of critical topics facing MSPs and technology professionals.

Michael Novinson of CRN did a fabulous job moderating the session, and was joined on stage by:

  • Michael George, CEO Continuum
  • David Bennett, CRO Webroot
  • Dave Mitchell, VP Business Development & ISVs IBM
  • Arlin Sorensen, Founder and CEO HTG

These leaders shared their expertise and advice on how MSPs can successfully grow and scale their business as we look towards 2018, focusing on how to incorporate security into their services offering. Take a look at some of the takeaways from this valuable roundtable discussion:

If you’re interested in getting a first-hand look at Continuum’s security product before it is released to the market, register for our upcoming webinar here!

Lily is passionate about storytelling, marketing, and helping businesses solve their biggest challenges. In her role as Public Relations and Media Specialist at Continuum, she is responsible for enhancing the company’s voice and presence through online and offline channels. With a background in communications and content creation, Lily is a seasoned and established writer in the IT industry. In her spare time, Lily enjoys traveling the world and cheering on her favorite Boston sports teams.

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