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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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Malvertizing and CEO Social Struggles: IT Rewind Episode 7

Posted September 27, 2014by Ben Barker

 
Episode-7-Hubspot-Screen

This week on IT Rewind, Ben Barker covers the latest IT security threats, as well as the frightening low number of CEOs using social media!

 

Continuum's Must-Read Blog Post This Week

4 Tips on How MSPs Can Solve Business Complacency

complacent-msp

 

We’re back with another excerpt from Ray Vrabel’s, popular Breaking Bad blog series from SMB Nation. This time, we're covering a common curse many of you managed IT services providers (MSPs) fall victim to – Business Complacency. Unlike other threats, business complacency is a silent, slowly developing hazard that can leave your business vulnerable. Luckily, Ray has you covered! Are you thinking about how to improve your service offering? Read more »


IT Rewind Feature Stories:

Did our short segment leave you wanting more? Check out the original articles of stories we covered! 

Kyle and Stan Malvertizing Network Poses a Major Risk

eWeek, @eWEEKNews, Sean Michael Kerner

Worse than Heartbleed? Today's Bash Bug Could Break Security for Years

The Verge, @verge, Russell Brandom, @russellbrandom

Most CEOs Still Don't Get Social Media

CIO, @CIOonline, Matt Kapko, @mattkapko


What else is new in the IT channel?

Now that you've seen our top picks for this week, here are some more stories that made headlines. Have a suggestion for a story that we should cover next week? Let us know by commenting below or tweeting @FollowContinuum or @BenDBarker!

Falling fast:

         'Extortion' Claims Fly, and Telecom Double-Talk Hits New Heights
         Infoworld, @infoworld, Caroline Craig

Battling the bug:

        What Corporate Security Pros Should Do about Shellshock/Bash Bug
        Network World, @NetworkWorld, Tim Greene, @Tim_Greene

Quick fix:

         Apple Quickly Launches New iOS 8 Replacement Update to Fix Flaws
         eWeek, @eWEEKNews, Todd R. Weiss

Big breakthroughs: 

         Dump Your Passwords! 8 Security and Identity Breakthroughs
         CIO, @CIOonline, Serdar Yegulalp, @syegulal

 

What did you think of this week's episode? Do you have suggestions for next week? Let us know by commenting below! We'd love to hear from you

Want to network, brainstorm, and troubleshoot with your peers?

Check out Continuum's brand new Partner Community!
 

Introducing Collaborate a Continuum Community  

Ben is a member of Continuum's marketing team. He specializes in blog content as well as video production. Ben is a graduate of Emerson College and a huge Boston sports fan.

Topics: Industry News

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