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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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Managed IT Services is on the Rise & We've Got the Stats to Prove It!

Posted March 17, 2015by Mary McCoy

2015-key-growth-metrics-in-managed-it-services

2015 is the year of managed IT services. Gone are the days in which hardware reselling and break-fix business models dominated the market. As industry demands adapt and evolve, so too must your MSP operation. We're not just making this up. We've got hard stats that support the impressive growth of the managed IT services industry, suggesting it's only going to penetrate the market more in the coming years. 

By just how much can your revenue and profitability increase when you offer this proactive IT management? What's the state of cloud services compared to traditional IT services? What's the managed IT services landscape look like with respect to backup and disaster recovery (BDR), remote monitoring & management (RMM) and managed network security, and how do verticals like healthcare and financial IT fit into the equation? 

As IT professionals, you want to provide clients with the fastest, most technically advanced, and most profitable solutions available. Otherwise, you're standing still and not optimizing your services portfolio. Can you really afford not to be forward-thinking when the IT channel you work in is constantly changing and advancing itself? 

If you're not offering managed IT services, you're living in the past. You'd never dream of using outdated software. Why should your business model be any different?


3 Stats that Support Your Switch to Managed IT Services

1. Revenue Growth

In a recent survey of IT providers, 30% of respondents saw revenue increases from managed IT services between 25–100%!

2. Market Growth 

It’s estimated that at the beginning of 2015, $13 billion was spent by US businesses on cloud computing and managed IT services with end-users spending over $180 billion on cloud services. 

2014 Stats Flashback: 16 Sweet Stats Every MSP Should Know About the Cloud

3. Services Growth

With data volume only increasing for small to medium-sized businesses, the need for an effective BDR solution is more important than ever. Yet, a whopping 52% of these SMBs reported experiencing multiple backup failures every year.

Related: How to Calculate the Cost of Downtime for Your Clients

Meet Mary! Mary McCoy is a Senior Demand Generation Programs Manager at Continuum, where she's worked for over two years. Mary has consulted with hundreds of partners, lending website, blog and social media support. Before that, she graduated from the University of Virginia (Wahoowa!) with a BA in Economics and served as digital marketing intern for Citi Performing Arts Center (Citi Center), spearheading the nonprofit’s #GivingTuesday social media campaign. Like her school’s founder, Thomas Jefferson, Mary believes learning never ends. She considers herself a passionate, lifelong student of content creation and inbound marketing.

RMM 101: Must-haves for Your IT Management Solution
MSP Guide to Managed Services SLAs  [white paper]
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