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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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Managed IT Services Weekly Recap: June 30th

Posted June 28, 2014by Mary McCoy

weekly_recap_blog-june_30

Happy 4th of July weekend all! While you dig into barbecue leftovers, enjoy this serving of MSP stories and blog posts! Think we missed a notable headline? Drop a line in the comments section below! Without further ado, may we present your MSP weekly digest...

Continuum's Must-Read Blog Post This Week 

What Your Professor Didn't Teach You about Managed Services

Bueller

image source: http://www.ozbmx.com.au/?showtopic=62086

Being a managed services provider (MSP) is a rather straight-forward occupation. All that needs to be done is taking good care of a client’s IT needs. The best MSPs are the ones with the best technical know-how since identifying and fixing technical problems are what lie at the core of the MSP business.

Does anyone see what's wrong with this statement? Anyone...anyone...Bueller?...Read more »

 

Market Stats

"Driven by adoption of vital-signs monitoring and in-vitro diagnostic (IVD) devices, the mobile health (mHealth) market will grow eight-fold from $5.1 billion in 2013 to $41.8 billion in 2023, according to a new report."

"While cloud providers have largely focussed their offerings on enterprises so far, services will be increasingly targeted at the SMB segment, according to Gartner, significantly increasing overall adoption."



MSP Best Practices...and a few poor ones!

"In this month’s blog, I offer tips and advice on how to provide a mid-year assessment on the health and wealth of your business. A mid-year physical or check-up helps you and your staff avoid scrambling at the last minute at the end of the year." 

"I have heard from MSPs wondering why they have developed a recurring stream around managed services, but are not seeing the profits they expected.  And, it is typically because they did not understand their costs. Perhaps they set their pricing based on what the market appears to want to pay, and they did not considertheir costs nor how many units of managed services they had to sell in order to surpass break even and generate profit!" 

"It doesn’t happen to you until it does. But whether we like it not, there are very real risks out there in cyberworld. And the sooner we accept this fact, the more chances we’ll have to adjust our behavior and better prepare ourselves for such eventualities."

"Whether you practice in a small private practice, a commercial setting, or a large hospital-based institution, Windows withdrawal of support for Windows XP as of April 8, 2014 needs to be seriously addressed by you or your organization."


Survey Says!

"Disruptive cyber-attacks are becoming more effective at breaching security defences, causing major disruption and even bringing down systems for whole working days, according to a new global study from BT. The research reveals that 41 per cent of organisations globally were hit by Distributed Denial of Service (DDoS) attacks over the past year, with more than three quarters of those (78 per cent) targeted twice or more in the year."

"When TrainACE asked more than 200 senior-level IT and security professionals about cyber security practices in their businesses, 59 percent said their company has a cyber incident response plan; the attacks companies are most concerned with are phishing and social engineering (37 percent), followed by mass malware (25 percent); and most respondents, 32 percent, think Web facing applications are the most vulnerable target to attack in their organization, followed by Internet exposed devices."

Latest Threats

"Dubbed Selfmite, it was detected by IT security researcher Denis Maslennikov. The worm is able to propagate via SMS. Potential victims receive the following SMS message containing a URL pointing to the Selfmite worm: Dear [NAME], Look the Self-time, http://goo.gl/******."

"Trend Micro reported today through a blog post that it has observed the first instance of hackers using DropBox to host the command and control instructions for malware and botnets that have made it past corporate firewalls."

 

Cumulus clouds are wet, but IaaS clouds are sticky!

 Cutting-Through-the-Fog [eBook]

 

Meet Mary! Mary McCoy is a Senior Demand Generation Programs Manager at Continuum, where she's worked for over two years. Mary has consulted with hundreds of partners, lending website, blog and social media support. Before that, she graduated from the University of Virginia (Wahoowa!) with a BA in Economics and served as digital marketing intern for Citi Performing Arts Center (Citi Center), spearheading the nonprofit’s #GivingTuesday social media campaign. Like her school’s founder, Thomas Jefferson, Mary believes learning never ends. She considers herself a passionate, lifelong student of content creation and inbound marketing.

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