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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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Managed IT Services Weekly Recap: May 5th

Posted May 10, 2014by Mary McCoy

 

weekly_recap_blog-may5-9

What a great week of channel news and blog posts! If you missed any of the top stories, this recap is for you. Think we missed a noteworthy headline? Send us the article link in the comment section below! Without further ado, may we present your MSP weekly digest... 

 

 

The One Story You Can't Afford to Miss!

Cloud Computing in Hypergrowth Mode

Midsize Insider, Marissa Tejada @tejadamarissa 

"Cloud computing has entered a new and exciting era. No longer is it just a service that companies are thinking about, firms are now entering what Forrester Research calls a "hypergrowth" phase in which the cloud is being implemented throughout the total IT infrastructure."

Looking to move to the cloud?


Cloudy Skies!

The Explosive Growth of Cloud Computing

Cool Infographics, Randy Krum, @rtkrum 

How Are Cloud Computing Advances Enabling BYOD Policies?

Telecom Ramblings, Matt Smith, @TelcoRamblings 

Firms Concerned with Cloud Computing Security Still Moving to the Cloud

Midsize Insider Shawn Drew @MidmarketIBM

Place Your Bets: The Cloud Business Window Is Closing

CRN, Steven Burke, @CRN 

"No matter how you cut it, customer adoption of the cloud is happening at a faster pace than anyone anticipated, and it has all comers scrambling to play catch-up in what is sure to be an era of heightened channel conflict."

Report Sees Cloud Role for Database Backup and Disaster Recovery

Redmond Magazine, Kurt Mackie, @RedmondIT 

 

BRB Gotta BDR

Do BDR Customers Understand What Needs to be Backed Up?

 

3 Ways to Simplify BDR and Business Continuity for Customers

MSPmentor @cjarlotta 

"Your data and backup disaster recovery (BDR) customers may not always know what's best for them when it comes to backing up critical data -- or do they?" 


Sales AND Marketing...NO SILOS!

Why Every Managed Service Provider (MSP) Needs to Create Video Content

@sphomerun, Joshua Feinberg

The Twitter Strategy Guide: 14 Twitter Tips to Take Your Tweeting to the Next Level

Buffer, @kevanlee Kevan Lee

Early Bird Catches The Worm: Why You Struggle on Twitter

LinkedIn, Tracy Sestili, @tracysestili 

Cisco to Partners: Break Down The Barrier Between Your Marketing, Sales Teams

CRN, @kristin_bent  

"We need to realize that our role is changing within our organizations, and how critical it is to break down any lingering barriers between sales and marketing and, in fact, [between] any other function inside the company -- anything that gets in the way of building a seamless connection with our customers[.]" ~Sherri Liebo, Vice President of Cisco Global Partner Marketing~

Finding Success in Vertical Markets: Understanding Buyer Personas

SMB Nation, Brian Ferguson, @smbnation 

A Proactive Approach in BDR Marketing

SMB Nation, @smbnation 

"The goal of your marketing should be to establish your organization as an expert on business continuity. Take the sincere approach that you can help the business community prepare for whatever life throws at them. Through educational marketing campaigns, you position your organization as a trusted partner rather than just an IT vendor."


BYODoing Your Part?

Prepare Your Business For the BYOD Trend With a Strong Policy

Business 2 Community,Tricia Meyer, @B2Community 

"Bring Your Own Device (BYOD) policies must be implemented carefully, to bolster positive outcomes and mitigate security risks. Cisco has found that, because many companies implement BYOD in a piecemeal fashion, rather than strategically, their savings are greatly reduced."

Tailoring healthcare BYOD policy to bolster mobile security

HealthIT Security, Patrick Ouellette, @SecurityHIT 

Meet Mary! Mary McCoy is a Senior Demand Generation Programs Manager at Continuum, where she's worked for over two years. Mary has consulted with hundreds of partners, lending website, blog and social media support. Before that, she graduated from the University of Virginia (Wahoowa!) with a BA in Economics and served as digital marketing intern for Citi Performing Arts Center (Citi Center), spearheading the nonprofit’s #GivingTuesday social media campaign. Like her school’s founder, Thomas Jefferson, Mary believes learning never ends. She considers herself a passionate, lifelong student of content creation and inbound marketing.

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