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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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Managed IT Services Weekly Recap: May 12th

Posted May 17, 2014by Mary McCoy

weekly_recap_blog-may12[1]Yet another full week of channel news and blog posts! This week, we're focusing on some new IT security concerns. Are you in the know? Think we missed a noteworthy headline? Send us the article link in the comment section below! Without further ado, may we present your MSP weekly digest... 

 

 



The Continuum Blog Post You Must Read:

4 Common Pitfalls to Avoid When Growing Your Managed Services Business

 

4-common-pitfalls-to-avoid-when-growing-your-managed-services-business

For managed IT services providers (as well as any other business) being poised for growth is a key component to your profitability. Yet, scaling your MSP effectively can be a lot trickier than it sounds. Some business owners get so excited about growing their business – and rightfully so – but they can get too far ahead of themselves. Here are four common mistakes you should avoid when trying to scale your business... plus some positive actions to plug into their place instead. Read more »

 

Malware & Malicious Email Maladies

Malware at all time High

Before It’s News, Robert Siciliano, @RobertSiciliano 

Small businesses targeted with email-borne exploits

Help Net Security, Zeljka Zorz, @helpnetsecurity ,@ZeljkaZorz  

Email-borne exploits: the not-so innocuous killers targeting small business

Malwarebytes, Jérôme Segura, @Malwarebytes, @jeromesegura  

"Just a couple of days ago, we spotted a new wave of spam emails spewing malicious PDF files. The decoy, which purports to be an invoice, is directly attached to an email targeting small businesses[.]"

Hackers Steal Google Passwords Using Advanced Phishing Techniques

MakeUseOf , Dave LeClair, @MakeUseOf @sideox 


Windows XP Past eXPiration

Is your business still stuck on Windows XP? Don’t panic

ITProPortal, Simon Townsend, @ITProPortal, @Simon_Townsend 

Microsoft patches Office, SharePoint and Windows, leaves XP behind

ZD Net, Larry Seltzer, @lseltzer 

"Several vulnerabilities for Windows, some critical, which certainly affect Windows XP, not patched there. Office 2003 also unpatched for less-severe bugs. Three new zero-day vulnerabilities are revealed."


IT Security & Breach Brief

A New Way to Build Security Awareness

Bank Info Security, Eric Chabrow, @GovInfoSecurity

"Embedding some information security practitioners within business units could help improve IT security awareness in many enterprises, reducing security risk, says Steve Durbin, global vice president of the Information Security Forum."

Data breaches: A new source of worry for CEOs

MSN News, Bree Fowler, @MSNNews, @APBreeFowler 

Organisations "failing at the basics" of IT security, warns ICO

Computing, Danny Palmer, @dannyjpalmer 

Security Think Tank: How to share data securely

 Computer Weekly, Tim Holman, @ComputerWeekly 

What keeps senior IT security pros up at night? It's not what you think

Help Net Security, Sara Gates, @helpnetsecurity 


Cloud Clippings

Cloud Safety Tip: Know Your Network – 4 Questions to Ask Your Provider

Business 2 Community, Marc Shaw, @B2Community,@mshaw50g

"One way to stay safe is by knowing your own network, especially if you’ve outsourced your IT. Cloud hosting providers who offer a service layer should provide a comprehensive IT map of your network, usage, and future needs."

Disaster Recovery Turns to the Cloud, Heavy Reading Finds

IT Business Net, @ITBusinessNet 

 

Miss any news from the previous weeks?
View Past Recaps

Meet Mary! Mary McCoy is a Senior Demand Generation Programs Manager at Continuum, where she's worked for over two years. Mary has consulted with hundreds of partners, lending website, blog and social media support. Before that, she graduated from the University of Virginia (Wahoowa!) with a BA in Economics and served as digital marketing intern for Citi Performing Arts Center (Citi Center), spearheading the nonprofit’s #GivingTuesday social media campaign. Like her school’s founder, Thomas Jefferson, Mary believes learning never ends. She considers herself a passionate, lifelong student of content creation and inbound marketing.

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