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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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Managed IT Services Weekly Recap: Week of July 14th

Posted July 19, 2014by Mary McCoy

july-14-weekly-blog-recap 

It's that time again. Here is your weekly serving of the hottest stories in the MSP biz! This time, we're sharing IT security vulnerabilities and cloud clickables. Have a comment about one of these headlines? Drop a line in the comments section below! Without further ado, may we present your MSP weekly digest...

Continuum's Must-Read Blog Post This Week

How to Calculate the Cost of Downtime for Your Clients

calculate-cost-of-downtime

When trying to help a client truly understand the impact on their business of any event, expense or non-action, there is only one universal standard by which all businesses will ‘get it’. That standard is money. The impact to the top and/or bottom line is often the deciding factor in any business decision. As a trusted partner serving in the role of managed IT services provider (MSP) it is your role to be prepared to help your customer understand exactly what the impact of a downtime event could be on their business. Read more » 


IT Security

5 big security mistakes coders make

InfoWorld, @infoworld, Paul Roberts, @paulfroberts

"Subtle programming errors allow hackers to subvert security controls, steal user credentials, or run malicious instructions on a remote system. Programmers, like everyone else, screw up sometimes. Screw up how, you ask? Here's a list of some of the most common (and egregious) security mistakes that coders make."

Security Concerns Grow Over Ransomware

Business Solutions, @bsminfo, Cheryl Knight

"A survey by IT security company KnowBe4 shows concern over ransomware is growing. The study reveals 73 percent of IT professionals surveyed are 'very or extremely concerned about it,' an increase from 48 percent responding in the same way in a study by IT security company Webroot in January of this year."

96% of organizations hit by a security incident in the past year

Help Net Security, @helpnetsecurity

"A new ForeScout report revealed that more than 96 percent of organizations experienced a significant IT security incident in the past year. The majority of IT organizations are aware that some of their security measures are immature or ineffective, but only 33 percent have high confidence that their organizations will improve their less mature security controls."


Cloud

Cloud, Mobile Collision Underline Critical Role of MSPs

The VAR Guy, @thevarguy, Elliot Markowitz, @elliotmark1

"Data is being generated at a breakneck pace and organizations are in dire need of storage, access and security solutions. Much of this data-generation is coming from the communications and easy sharing of information on mobile devices. That is only going to increase moving forward and, as a result, businesses are turning to cloud computing to meet their needs."

Cloud computing: Sky is the limit for IT firms

Business Standard, @bsindia, Itika Sharma Punit

"'Cloud is a reality that enterprises cannot escape," [Saju Sankaran Kutty, assistant vice-president at Infosys] said. 'Leveraging the capability of cloud computing has proven to be a strategic differentiator in the way enterprises do business today. With technology as the game-changer, enterprises are turning to the cloud to gain breakout opportunities,' he added."

5 Ways Small Businesses can Utilize Cloud Computing

Small Businesses Do It Better

"Cloud hosted solutions are infinitely scalable, meaning that you can increase or decrease your level of usage in alignment with your businesses needs. Many cloud service providers offer usage based pricing modules; this ensures that you only pay for the services that you use."


Market Trends

Complexity Will Drive Demand For Managed Services Providers

Forbes, @Forbes, Mike Kavis, @madgreek65

"The real value of IT is its deep understanding of the business and enabling business partners by providing them with cost effective technology solutions that can be delivered quickly and adjusted frequently. Building and managing commodity technologies adds time and costs to each project and ties up precious IT resources on tasks that add little to no value to the business. No wonder IT is often considered a cost center!" 

The Ripening Case for Managed Services in Risk Management

InformationWeek | WallStreet and Technology, @wallstreettech, John Avery, @john_avery

"Across financial services, the resounding industry theme is increased consumption of managed services over the next 12 to 18 months as a way to address budget pressures caused by the cost of regulatory compliance."


More Goodies

6 Ways to Anticipate, Deliver and Measure Customer Satisfaction

CIO, @CIOonline, Jennifer Lonoff Schiff

"Conduct focus groups. 'Focus groups are an excellent way to have a relaxed conversation with your customers,' says Pat Campbell, marketing coordinator, Legal Marketing Pages. 'A focus group is a great environment to see how your customer reacts to your product and how they behave while using your product. It is a great way to measure customer satisfaction, gather ideas about customer needs and so forth.'"

There's Still a Security Disconnect on BYOD

CIO, @CIOonline, Jaikumar Vijayan, @jaivijayan

"The surveys found that most companies have adopted policies governing the use of personally owned mobile devices, though less than one in five companies said they have controls in place for enforcing those policies."

 

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Meet Mary! Mary McCoy is a Senior Demand Generation Programs Manager at Continuum, where she's worked for over two years. Mary has consulted with hundreds of partners, lending website, blog and social media support. Before that, she graduated from the University of Virginia (Wahoowa!) with a BA in Economics and served as digital marketing intern for Citi Performing Arts Center (Citi Center), spearheading the nonprofit’s #GivingTuesday social media campaign. Like her school’s founder, Thomas Jefferson, Mary believes learning never ends. She considers herself a passionate, lifelong student of content creation and inbound marketing.

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