It's that time again. Here is your weekly serving of the hottest stories in the MSP biz! Wondering how cloud computing affects your bottom line? Heard talk about MDM, but don't know where to start? If any of these articles ring true for you this week, drop a line in the comments section below! Without further ado, may we present your MSP weekly digest...
Continuum's Must-Read Blog Post This Week
For managed IT services providers, it’s critical to provide a high level of service to your clients, which sometimes means helping them with basic upgrades, migrations and simple technical tasks (hey, not everyone knows how to connect to a new printer). At the same time, it’s incredibly impractical to tie up valuable technical expertise on the monotony of daily maintenance items. If you’ve noticed that your techs seem stuck in the weeds far more often than they’re blazing new trails, it’s time to start transforming your techs into project managers. Read more »
Malwarebytes Blog, @Malwarebytes, Jérôme Segura, @jeromesegura
"But here’s the catch with this one: while the page is saying our system could be at risk we are silently being infected with a drive-by download!"
ComputerWeekly, @ComputerWeekly, Mike Gillespie
"Too many organisations focus on dealing with the event that is here and now, without investing time, attention and resources into looking to the horizon and planning ahead."
IT World Canada, @itworldca, Howard Solomon
"Zero-day exploits are the bane of IT security professionals. Google says it will fight them with Project Zero [...] Every bug will be reported in a publicly-available database once a patch is available. That way, Google says, people will be able to see vendor time-to-fix performance, discussions of exploitability and view historical exploits and crash traces."
The Economic Times, @ET_Marketing, Shane Owenby
"Enterprises need to seek new ways of using technology to drive business growth. An increasing number of chief information officers (CIO) are moving away from the traditional tasks of keeping the lights on for onpremises data centres or negotiating long-term contracts. Instead, they are now embracing cloud computing and challenging their IT teams to think differently."
InformationWeek, @InformationWeek, Charles Babcock, @babcockcw
"Research by Oxford Economics and Windstream Communications has found that many small and midsized businesses have a strong appetite for cloud computing and tie it to increased revenues, even though they often don't have large IT departments to support them getting into the cloud."
BYOD & MDM
BizTech, @BizTechMagazine, Tom Temin, @tteminWFED
MSP Best Practices
Channel Partners, @Channel_Online, Raymond Vrabel, @rayvrabel
"The most valuable aspect of a peer group is the feedback — both giving and receiving it. Unlike in business where you have deadlines for which you are held accountable by your clients, peer groups give you the opportunity to provide self-imposed deadlines, to which you and other group members can all hold each other accountable. For instance, when you have your weekly check-in, everyone is expected to report on his or her progress from the goals set out the previous week. Everyone holds each other accountable for action items to be completed."
"Admit it: We can't keep our hands off tech and gizmos, even when we know better. We give in to the irresistible urge to see what happens if a button is pushed or innocently believe it couldn't hurt anything. Then chaos breaks loose and IT spends hours repairing the damage. Oops."
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