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The Ultimate Guide to Success in Managed IT Services

What are the fundamentals to building a profitable managed IT services business? Keep reading to discover the four key ingredients for success.

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Meeting Competitive BDR SLAs with a Trusted Team

Posted August 3, 2016by Joseph Tavano

When your clients experience downtime, BDR service level agreements are all-important. What is needed to meet them?

Download the eBook "Business Continuity: the MSP's Guide to Backup and Disaster Recovery.

This eBook, which takes a deep-dive into all things BDR is available to you at: http://www.continuum.net/podcast.

Episode 103: Meeting Competitive BDR SLAs with a Trusted Team

On this episode of MSP Radio, Nate and Joe talk to Joe DeRosa, Senior Director of BDR Product Management at Continuum, who explains the differentiators that make a great BDR platform, what it takes to meet BDR service level agreements, and why it's essential every MSP today adopt a BDR solution for their clients.

Questions or comments on this episode? We want to hear from you.

Email us at mspradio@continuum.netand follow the show on Twitter @ContinuumPod.

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Joseph Tavano is Senior Content Marketing Manager at Continuum, with more than 14 years of experience in content creation, content marketing, event marketing, marketing communications, demand generation and editorial across a range of industries. He is the author of several eBooks, blog posts, thought-leadership articles and other marketing and product collateral that enable Continuum partners and IT service providers in the channel to make their businesses stronger and grow their profits. In 2016, he launched the Continuum Podcast Network, which publishes multiple shows every week and reaches tens of thousands of IT professionals every year. A native of Boston, he holds bachelors in English and History from Suffolk University and resides in Salem, Massachusetts.

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