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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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Meeting Competitive BDR SLAs with a Trusted Team

Posted August 3, 2016by Joseph Tavano

When your clients experience downtime, BDR service level agreements are all-important. What is needed to meet them?

Download the FREE ebook "Business Continuity: the MSP's Guide to Backup and Disaster Recovery.

This ebook, which takes a deep-dive into all things BDRm is available to your for free at

Episode 103: Meeting Competitive BDR SLAs with a Trusted Team

On this episode of MSP Radio, Nate and Joe talk to Joe DeRosa, Senior Director of BDR Product Management at Continuum, who explains the differentiators that make a great BDR platform, what it takes to meet BDR service level agreements, and why it's essential every MSP today adopt a BDR solution for their clients.

Questions or comments on this episode? We want to hear from you.

Email us at mspradio@continuum.netand follow the show on Twitter @ContinuumPod.

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Joseph Tavano is Senior Content Marketing Manager at Continuum, with more than 12 years of experience in content creation and editorial in various disciplines. He is the author of numerous eBooks, eGuides, blog posts and other collateral that enable Continuum partners and IT service providers in the channel to make their businesses stronger and grow their profits. He is also the producer of the Continuum Podcast Network, which publishes multiple shows every week and reaches tens of thousands of IT professionals every year. A native of Boston, he holds bachelors in English and History from Suffolk University and resides in Salem, Massachusetts.

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