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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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MSP Would You Rather Round 4 - Managed Services Mysteries

Posted February 24, 2016by Mary McCoy

Are you struggling to stay awake this morning or in need of an afternoon pick-me-up? MSP Would You Rather is back and sillier than ever! I think our team has more fun creating these questions than you have answering them. We still can't get over the fact that you'd prefer physical (though nonlethal) pain over your clients getting hit with CryptoLocker. I'm sure the feeling is mutual for Locky, the newest ransomware to plague email inboxes. 

What's in store this time around? A very particular set of questions that make us a nightmare for MSPs like you. Are you Scully level of skeptical? Think you know how your MSP peers would vote? Uncover the mystery by viewing the results in real time!

 

 
You may have noticed we're fans of Mr. Neeson's work and even created our own Taken parody video for MSPs!

 

But actually, what do you think of this new season of X-Files? Is it what you've been waiting for or a colossal disappointment?

 

Sales and marketing doesn't always come naturally to MSPs, but competency in both is necessary in order to grow your managed IT services business. Look for IT management platform providers that help you out by offering sales and marketing training and enablement materials!

 

Do you love that you hate it or hate that you love it? I don't know about you, but like the rest of America, I've been glued to the current season. You can't even go to the grocery store without running into Bachelormania on a magazine rack!

 

Yeah, we went there.

 

Are you unfamiliar with your business financials? Learn what impacts your margins here! 

'
Cause city folk just don't get it!

 

Did you enjoy this edition of MSP Would You Rather? Were there any "mental pretzel" questions you struggled to answer? Sound off below! 

Be the best MSP you can be.

The Definitive Guide to Managed IT Services [eBook]

 

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Meet Mary! Mary McCoy is a Senior Demand Generation Programs Manager at Continuum, where she's worked for over two years. Mary has consulted with hundreds of partners, lending website, blog and social media support. Before that, she graduated from the University of Virginia (Wahoowa!) with a BA in Economics and served as digital marketing intern for Citi Performing Arts Center (Citi Center), spearheading the nonprofit’s #GivingTuesday social media campaign. Like her school’s founder, Thomas Jefferson, Mary believes learning never ends. She considers herself a passionate, lifelong student of content creation and inbound marketing.

Topics: IT Community

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