How to Calculate the Cost of Downtime for Your Clients


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How to Calculate the Cost of Downtime for Your Clients

As your clients' trusted partner and managed IT services provider (MSP), you're responsible for minimizing service disruptions and unplanned downtime.

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Chip Reaves

The former CEO of both Computer Troubleshooters USA, Inc. and CT-Global, LLC, Chip Reaves specializes in computer service, franchise management, and online training. MSPmentor's 250 List 2014 honoree, Chip is now running four businesses of his own: Bigger-Brains: Uniquely engaging online training for business professionals MSPpromos.com: Customizable web videos for MSPs. BiggerMSP.com: A subscription package of Bigger-Brains + MSPpromos, for Managed Service Providers who want to include eLearning in their value offering. Clever Tech Solutions: an independent franchise of the Computer Troubleshooters network, providing high quality IT support to small businesses in the Anderson SC area.
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