How to Calculate the Cost of Downtime for Your Clients
As your clients' trusted partner and managed IT services provider (MSP), you're responsible for minimizing service disruptions and unplanned downtime.
Joseph Tavano is Senior Content Manager at Continuum, with more than 15 years of experience in content strategy, creation and marketing, marketing communications, demand generation and editorial across a range of industries. He is the author of several eBooks, reports, blog posts, thought-leadership articles and much more, enabling Continuum partners and IT service providers in the channel to strengthen and grow their businesses. He also leads the Continuum Podcast Network, allowing hundreds of thousands of listeners the opportunity to learn more about managed IT services through this emerging medium. A native of Boston, he holds bachelors in English and History from Suffolk University and resides in Salem, Massachusetts.