How to Calculate the Cost of Downtime for Your Clients
As your clients' trusted partner and managed IT services provider (MSP), you're responsible for minimizing service disruptions and unplanned downtime.
Lisa Person is the director of member communities at CompTIA and is in charge of our Managed Print Services, Managed Services and IT Security communities. Lisa has spent the last twenty years in the channel, working on both the manufacturer and solution provider side. This experience allows her to identify industry pain points and act on initiatives that will positively impact the IT industry at large.