How to Calculate the Cost of Downtime for Your Clients

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How to Calculate the Cost of Downtime for Your Clients

As your clients' trusted partner and managed IT services provider (MSP), you're responsible for minimizing service disruptions and unplanned downtime.

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Meg Swanson

Meg Swanson is the Vice President of the fastest growing cloud platform in the industry — IBM Bluemix. With 16 years of technology marketing experience, Meg drives teams to create delightful experiences for IT and developer professionals. Driving their businesses to be leaders in digital through cognitive application development, inclusion of blockchain technologies while harnessing the data and analytics from the Internet of Things. She joined IBM in 2006, through the acquisition of Internet Security Systems. Prior to that she ran technology marketing for Steelcase, and many B2B clients through her work at marketing and advertising agencies. Meg has her MBA from the Goizueta Business School at Emory University and her BA from The Florida State University and resides in Atlanta, GA with her husband and two daughters who are learning to code.
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