How to Calculate the Cost of Downtime for Your Clients
As your clients' trusted partner and managed IT services provider (MSP), you're responsible for minimizing service disruptions and unplanned downtime.
Yves Dorleans is Director of Information Security and Compliance at Continuum Managed services, he has been working in IT operations, compliance and security for over 15 years. Yves lead consulting teams for engagements with small, and medium sized businesses in the design of security and IT General Controls required for compliance, state, private and federal regulations. For several years at KPMG Yves was part of the advisory practice that was instrumental in helping companies adapt IT and security control frameworks, such as COBIT, NIST to support their internal business processes.