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Business Development and Growth

5 Ways to Improve Your MSP Service Level Agreement (SLA)


Featured Post

5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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Top 5 Warning Signs That Your Client is About to Leave You

Posted by Lily Teplow on September 25, 2018

warning-client-churn-blog

What is one of the worst things an MSP can hear? “You’re fired!”

When a client leaves you, that’s called churn… and it’s really bad for your business. Churn not only represents a client leaving, but it can be incredibly costly to replace that business. It’s important to minimize client churn and therefore, you need to be able to identify the early signs of churn so you can reduce the chance that your client leaves you.

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Topics: Business Development and Growth, Revenue Growth and Profitability

The MSP's Guide to Getting the Right ROI from Industry Conferences

Posted by Lily Teplow on September 21, 2018

The MSP's Guide to Getting the Right ROI from Industry Conferences

The right industry conference can be a game changer for your business, and when done the right way, it can present a goldmine of opportunities. However, with so many conferences and events taking place these days, it can be difficult to know where to spend your time and how to get the right return on investment (ROI).

In this post, we’ll dive into what to do before, during, and after industry conferences to ensure you’re making the most of your time. Also, with Navigate 2018 fast approaching, we’re offering a few special tips for our partners and attendees.

 

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Topics: Business Development and Growth, Events

How to Turn Your Business Into a Resilient One

Posted by Arnie Bellini on September 20, 2018

How to Turn Your Business Into a Resilient One

You’re in business to make money, but that’s not the only reason you started this professional adventure. Maybe you’re looking for a way to create a legacy to pass on to your family, or you’re hoping to fund your retirement. Maybe your business is helping you send your kids to college, provide a better lifestyle, or help you fund your favorite hobbies.

Whatever your business does for your life, being resilient in business makes it all work. Our industry changes so quickly that it can be hard to predict and stay ahead of changes, but business resiliency is the key to meeting and exceeding your business goals.

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Topics: Business Development and Growth, Navigate 2018

The Best Pieces of Advice for Growing MSPs

Posted by Lily Teplow on September 14, 2018

The Best Pieces of Advice for Growing MSPs

If you’ve been on LinkedIn recently, you’ve probably seen the #NextGenMSP challenge floating around. Started by Continuum, this challenge engages MSPs and asks them to post a video sharing their top growth tips for the next generation of MSPs. 

With over 60 videos and counting, the challenge has taken over our LinkedIn feeds. These videos contain excellent pieces of advice from fellow IT providers, MSPs, and vendors. We noticed a couple key trends and themes, so we’ve decided to consolidate these to bring you the best pieces of advice we’ve heard thus far.

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Topics: Business Development and Growth, Revenue Growth and Profitability, Service Delivery and Operational Efficiency

Explaining “IT” to Your Clients

Posted by Meaghan Moraes on September 7, 2018

Explaining “IT” to Your Clients

When your profession is managing IT for your clients, you’re expected to know the ins and outs. You’re the expert, right? You’re the thought leader, the support system. But “IT” is a broad term.

Apart from your job title, how do you actually showcase your IT expertise to clients in a way that gets their buy-in, their trust, and their business long term? It’s all in the way you communicate.

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Topics: Business Development and Growth, Remote Monitoring and Management

How to Expand IT Portfolio Profitability with SIEM

Posted by Guy Cunningham on September 5, 2018

How to Expand IT Portfolio Profitability with SIEM

An increasing number of managed services providers (MSPs) are finding competition creeping into their accounts. Inevitably, competition will drive down prices and profitability, unless you can demonstrate to your customer why working with you is worth the extra money.

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Topics: Revenue Growth and Profitability, Cybersecurity and Threat Management

The MSP Evolution: Growth Tips from Richard Tubb and Paul Dippell

Posted by Lily Teplow on August 24, 2018

The MSP Evolution: Growth Tips from Richard Tubb and Paul Dippell

There are massive pressures on managed IT service providers today—leading to a new chapter in MSP evolution. The speed at which the M&A market is consolidating and the growing IT skills gap are just a few examples. And because of this, we’re seeing an increasing separation between those MSPs who are quickly growing and succeeding, and those who are being left behind.

To be part of this former group, though, the key may be to leverage the Master MSP model. On a recent TubbTalk podcast, Richard Tubb was joined by Paul Dippell, the CEO and founder of Service Leadership, to discuss how today’s fastest growing MSPs are using this model, and why.

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Topics: Business Development and Growth, Revenue Growth and Profitability, Service Leadership Index

6 Things MSPs Should Know About Checklists

Posted by Joshua Oakes on August 9, 2018

IT-Glue_6-Things-MSPs-Should-Know-About-Checklists

Getting things done is an essential part of being in business. But it’s not as easy as it sounds. Increased task complexity, combined with the need to delegate, creates situations where you have to trust others on your team to perform essential tasks.

At IT Glue, we’ve found that the best way to make sure that everything gets done, in the right order, is by using checklists. For those in the know, checklists are powerful tools. For those not in the know, they’re probably used mostly for grocery shopping. Let’s take a look at some things you might not know about the humble checklist.

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Topics: Business Development and Growth, Service Delivery and Operational Efficiency, Navigate 2018

4 Reasons to Attend Continuum’s Navigate 2018

Posted by Lily Teplow on August 8, 2018

4-Reasons-to-Attend-Continuum’s-Navigate-2018

With less than two months until Navigate 2018, there’s promise it’ll be the best one yet. Navigate is the only user conference in the IT channel that empowers MSPs to scale rapidly and improve their business metrics. This year, Navigate will bring attendees valuable content that’s tailored for MSP success, direct access to Continuum’s leadership team, collaborative networking opportunities to hear and learn from peers, and much more.

But these aren’t the only reasons why you’ll want to be there. Keep reading to discover four more ways we’re stepping up our game with Navigate 2018.

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Topics: Business Development and Growth, Navigate 2018

Top Tips for MSPs Supporting Office 365

Posted by Ian Waters on July 19, 2018

Top Tips for MSPs Supporting Office 365

At Southern IT Networks, we’ve been supporting Office 365 for several years now. Over these years, we’ve also moved from a pay-as-you-go support model to a fixed monthly fee model. Along the way, we’ve learned a lot about how to best support our small- and medium-sized business (SMB) clients and how to add value by using bolt-on services.

In this post, I’m going to share some of my top tips for supporting Office 365, as well as which services you could bundle in to add value and make it easier to support your clients.

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Topics: Revenue Growth and Profitability, Service Delivery and Operational Efficiency, Office 365

5 Ways to Retain Employees in Your MSP Business: The Weekly Byte [VIDEO]

Posted by Brandon Garcin on July 16, 2018

WB_110

Hiring and retaining talent is one of the most significant challenges MSPs face today—and a widening skills gap (particularly in cyber security) isn’t helping. Fortunately, the right tactics and approach can help you overcome some of these challenges and keep your top performers. Tune into this episode of The Weekly Byte to learn more!

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Topics: Hiring and Recruiting, The Weekly Byte, HR

Partner Spotlight: How Computer Consultant Team Achieves Balance Between Customer and Technician Satisfaction

Posted by Madison Kocis & Joann Li on July 13, 2018

Partner Spotlight: How Computer Consultant Team Achieves Balance Between Customer and Technician Satisfaction

For most IT service providers, customer satisfaction and technician satisfaction seem to be in perpetual unbalance. Think of it as a see-saw; when you focus heavily on the customer side by fulfilling their every need, it may cause your internal team to feel overburdened and overworked, leading to costly turnover. On the other side, prioritizing your tech team’s needs over your customers’ could result in spotty IT support and a poor customer experience. So, what’s the key to achieving balance between the two?

Fortunately, one successful MSP has it all figured out. Joe Nardone, President of Computer Consultant Team (CCT), recently sat down with Madison Kocis and Joann Li, two Sales interns from Continuum’s Cranberry Office, to discuss how CCT leverages Continuum’s transformative platform to increase satisfaction for both its customers and its employees.

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Topics: Customer Service, Partner Success, Workforce Optimization and Employee Retention

7 Common Managed IT Services Mistakes to Avoid

Posted by Jeff Dennis on July 12, 2018

7 Common Managed IT Services Mistakes to Avoid

Managed services are still one of the fastest growing segments of the IT industry. Hiring a managed services provider (MSP) means businesses can focus on core competencies instead of bothering with complex back-end IT processes.

With a range of offerings like cloud computing, data security, network monitoring, systems management and more, MSPs can give businesses IT solutions for a range of issues they might encounter on a daily basis. But, as a managed services provider yourself, you have your own fair share of challenges.

Put simply, both your business and your client’s business can benefit if both parties can come together to achieve a common goal. But mistakes on your part can spell disaster for everyone involved! Don’t let these possible pitfalls stop you from achieving success. Here are seven mistakes you need to avoid to stand out as a reliable service provider.

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Topics: Business Development and Growth, IT Service Delivery

Top 5 Reasons You Should Attend Sales Academy Foundations Training

Posted by Madison Lichtmann on July 6, 2018

Top 5 Reasons You Should Attend Sales Academy Foundations Training

Don’t you wish there was an easier way to master the art of selling managed services?

Continuum is proud to offer all our partners exclusive content and training catering to various roles through Continuum University, and we’re excited to expand Continuum University to provide in-person training opportunities designed specifically for you. Our first live Sales Academy Foundations training occurred in May, with MSPs joining us in our Cranberry Township office for an exclusive two-day training filled with content, learning, networking and entertainment. In this post, I'd like to go over the top five reasons why Sales Academy Foundations is so impactful for you and your MSP business.

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Topics: Business Development and Growth, Sales and Marketing

Introducing the MSP's Guide to Targeting New Verticals

Posted by Joseph Tavano on June 5, 2018

MSPs-Guide-to-Targeting-New-Verticals

The ability for an MSP to specialize and differentiate themselves from their competition is a major factor toward business growth. However, with IT services becoming increasingly commoditized, providers are converging under large-scale mergers and acquisitions. This leaves many MSPs looking for the right way forward to grow their business. For many MSPs, this means specializing managed IT services for specific vertically-aligned industries.

From technology needs, to regulatory concerns to highly specific RMM, security and BDR requirements, MSPs who specialize in a vertical must become experts within that field in the realm of IT. They will anticipate problems before they happen, resolve issues as they arise, and advise on the technology needs for the future—all of which requires industry-specific experience and knowledge. For the MSPs who take the time to accumulate these skillsets and earn a trusted reputation within the vertical, the ROI can be enormous.

It all starts with a first step, and our new eBook, Targeting New Verticals: Understanding MSP Opportunities and Go-to-Market Strategies, is the perfect place to consider and evaluate your next move.

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Topics: Revenue Growth and Profitability, Sales and Marketing, Vertical Alignment

4 Signs It’s Time for a Help Desk Partnership

Posted by Joseph Tavano on May 30, 2018

4 Signs It’s Time for a Help Desk Partnership

At a certain point in the growth of an MSP’s business, there comes a time where the demand for client support outpaces the time (and profitability) of existing MSP resources, ultimately resulting in the need for Help Desk capabilities.

But how should MSPs acquire these capabilities? There are a number of options available, from acquisition to partnership to building it out oneself. However, out of all these options, a partnership with an experienced Help Desk vendor can provide some of the best margins and ROI. Meanwhile, an acquisition can put a business into debt it may never recover from, and building out an in-house help desk solution can lead to skyrocketing general & administrative (G&A) expenses that may make business growth increasingly unprofitable.

So, when is it time to partner for Help Desk services? Here are four signs your MSP business may be ready.

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Topics: Help Desk, Customer Service, Vendor Management

5 Ways to Improve Your MSP Service Level Agreements (SLAs)

Posted by Brandon Garcin on May 17, 2018

5-ways-to-imrpove-your-msp-service-level-agreement-sla.png

Service Level Agreements (SLAs) are a critical component of any modern MSP business. The goal of these documents is to provide clients with a detailed understanding of the scope of your services, define which parties have ownership over certain functions, and to set proper expectations for things like resolution times and escalation procedures. SLAs also provide both parties with a level of protection against legal action should an issue or misunderstanding arise—so they need to be crafted thoughtfully and carefully.

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Topics: Business Development and Growth, Service Level Agreement

5 Ways to Dominate Your Local IT Market

Posted by Lily Teplow on May 11, 2018

5 Ways to Dominate Your Local IT Market

Are you a managed services provider (MSP) that has most of their clients within a 50-mile radius of their main operation?

If you answered yes, you are part of the majority. This is a natural phenomenon as most businesses get momentum through referrals, which generally occur locally. Information is passed along in conversations in churches, at ball fields, on playgrounds and just about anywhere else that business people may find themselves on any given day.

In an increasingly competitive IT services industry, your goal is to establish yourself as the local IT provider and grow your MSP within your local market. So, how can you successfully beat out your competition and increase market share beyond the realm of referrals?

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Topics: Business Development and Growth, Sales and Marketing

The Top 5 MSP Blog Posts of April 2018

Posted by Lily Teplow on April 27, 2018

Monthly-Blog-Roundup-April-2018

The month of April brought us many things: the start of baseball season, the oncoming of warmer weather (for most of us), and yet another 30 days filled with valuable, business-driving content on the blog! MSP sales and marketing seems to be the theme of this month’s roundup. Our most popular posts cover topics such as the keys to success in managed IT services, how to generate more leads, how to better prepare for sales conversations, and much more.

Read on to discover the top five blog articles our readers couldn’t get enough of this month, with special bonus content at the end of this post!

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Topics: Business Development and Growth, Sales and Marketing, Data Protection, Blogging

MSP Perspective: How to Embrace the Role of CEO

Posted by Brandon Garcin on April 26, 2018

How to Embrace the Role of CEO

CEOs perform a variety of functions for companies in general. In managed IT services especially, executive team members are accustomed to wearing multiple hats and juggling different tasks from their previous technical experience. In a market where, as the leader of the company, you’re expected to be all things to all people, how can you successfully take a step away from your tech role and embrace the role of CEO? 

On a recent episode of MSP Radio, Joe and I were joined by Chris Hoose, CEO of Choose Networks. Chris shared some important advice on how to lead an MSP business as CEO, and how to pull back from other duties to work on the business rather than in it.

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Topics: Business Development and Growth, Sales and Marketing

Turning Executive Business Reviews Into New Revenue Opportunities

Posted by Nicole Hunter Hart on April 25, 2018

Turning Executive Business Reviews Into New Revenue Opportunities

As referenced in my last installment, Executive Business Reviews (EBRs) aid in driving awareness, communication, and reinforcing trust when expansion opportunities arise in your client base. With this foundation of how to deliver a highly effective EBR, it’s time to take things a step further to better engage with your clients and create meaningful relationships and mutually beneficial outcomes.

Executive business reviews should deliver both information and value to your clients in a clear, concise manner. Clients should leave the meeting with a better understanding of the work you’ve been doing to keep their business running efficiently, as well as the areas where you can help them improve. This is a delicate balance, so you must do your research prior to the meeting to be successful at capturing new revenue opportunities that are presented.

Focus on the following key items to help you achieve your goal.

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Topics: Business Development and Growth, Revenue Growth and Profitability

Who Filled Out My Form? Prospect Research 101

Posted by Frank Bauer on April 19, 2018

Who Filled Out My Form? Prospect Research 101

“I got an inbound lead! I’m going to call them right now!”

Whoa there. Let’s hit pause for a second. All of us in business get excited when that hot inbound lead comes in, but you shouldn’t be running full steam ahead as soon as they submit a form. Instead, take a step back and prepare before engaging.

Much like it’s important to understand your managed services competitive landscape, you’ll want to fully understand the end client before reaching out. That due diligence starts on the Internet.

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Topics: Business Development and Growth, Revenue Growth and Profitability, Sales and Marketing

The Ultimate Guide to Success in Managed IT Services

Posted by Lane Smith on April 18, 2018

The Ultimate Guide to Success in Managed IT Services

According to BCC Research, the global managed IT services market could be worth more than $250 billion by the year 2021. This sector in flourishing, and the potential for value-added resellers (VARs), break/fix providers, or emerging MSPs to achieve scalable, profitable growth in IT is tremendous.

Capitalizing on this proactive, preventative approach to IT services is more efficient than running around putting out fires. Additionally, this model can lead to higher margins, scalability and recurring revenue, while improving customer service. To get there, however, you will need the right business plan, technology and partnerships. 

So, what’s the key to unparalleled success in managed IT services? Focus on these four elements.
 

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Topics: Revenue Growth and Profitability, Service Delivery and Operational Efficiency

How to Align Your Team Around an Outsourced Model

Posted by Brandon Garcin on April 13, 2018

How to Align Your Team Around an Outsourced Model

For managed services providers (MSPs), support and customer service is just as important as the software and tools you’re using—in fact, it might even be more important. Unfortunately, a growing labor shortage and an expanding skills gap have left many service providers unable to find, hire or retain the technical talent needed to support complex SMB environments. 

For this reason, many MSPs are turning to third-party providers and vendors who offer NOC, SOC, Help Desk and other services that can expand and augment an IT provider’s existing capabilities. When done correctly, these relationships can help MSPs greatly expand the scope of their services, extend coverage hours and refocus their internal teams toward more strategic projects and work.

In a recent episode of MSP Radio, I had the chance to sit down and discuss this topic with Barb Paluszkiewicz, CEO at CDN Technologies. We talked about how her company has successfully adopted an outsourced model, and today relies on Continuum to provide both software and services that help CDN be successful. Keep reading to learn how Barb uses outsourcing to grow her business and get more out of her team.

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Topics: Business Development and Growth, Outsourcing, Service Delivery and Operational Efficiency

Partner Spotlight: How Offloading Project Work Results in Happier Technicians

Posted by Lily Teplow on April 6, 2018

How Offloading Project Work Results in Happier Technicians

When it rains, it pours. In the IT industry, this is often the rule rather than the exception. The constant putting out of fires or buildup of tickets can put a lot of strain on your business—especially on your team of technicians.

Technicians are the backbone of your managed services business, and your success relies on the quality and caliber of this team. Yet when their value is being barred by menial tasks day in and day out, it can create inefficiencies, cause you to miss out on revenue-generating projects and ultimately, lead to technician churn.

Despite these challenges, some MSPs have found a way to maintain a happy technician team; and the secret lies in offloading project work. I recently sat down with Eddie Phillips, chief operating officer at Shield Networks, to discuss how he uses Continuum Tech Advantage to offload project work to the NOC and create a healthier work-life balance for technicians.

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Topics: Network Operations Center, Workforce Optimization and Employee Retention

What's the Best Way to Reduce Client Churn?

Posted by Lily Teplow on April 5, 2018

tracking-managed-services-satisfaction

Customer satisfaction is the number one way to ensure your continued success as a managed IT services provider (MSP)—and a customer satisfaction survey is one of the best ways to see how you’re performing. The data from a customer survey offers extremely valuable feedback, which you can funnel back into your business to improve your service offering.

However, writing an effective survey that people will actually fill out can be a real challenge. Here are a few tips for getting started.

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Topics: Business Development and Growth, Customer Service, Client Acquisition and Management

Metrics That Make Money: Learnings from an MSP Acquisition

Posted by Martijn van der Schaaf on April 4, 2018

Metrics That Make Money: Learnings from an MSP Acquisition

In 2015, I made the surprising discovery that there was no easy-to-use, powerful PSA tool available for MSPs. I searched and searched, yet I couldn’t find the low-complexity, low-cost solution I was looking for. So, I decided to take matter into my own hands. 

After more than 13 years of being an MSP, we sold our business in 2016 in order to launch Computicate PSA, an easy-to-implement PSA platform that MSPs can use to unleash their full potential. This blog represents my personal narrative about the journey of selling my MSP. While I don’t claim to be a merger and acquisition (M&A) expert, I did learn a big deal throughout the selling of our company, and I’d like to now share these learnings with you.

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Topics: Revenue Growth and Profitability, Mergers and Acquisitions

How to Grow Your MSP Using the "Pyramid for MSP Success"

Posted by Jamie Warner on March 29, 2018

How to Grow Your MSP Using the "Pyramid for MSP Success"

For those of you who may have missed the Invarosoft™ presentation at Australian Partner Day 2018, we have a great summary of our presentation about the Pyramid for MSP Success. Keep reading to discover seven key ingredients to successfully growing your MSP business. 

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Topics: Business Development and Growth, Sales and Marketing

New Verticals to Go After in 2018: Non-Profit

Posted by Joseph Tavano on March 27, 2018

New Verticals to Go After in 2018: Non-Profit

Tight budgets. Limited staff. At first, non-profits do not sound much like a vertical that makes sense for MSP growth. How does one build a profitable line of business from a group of clients that, by definition, do not turn a profit themselves?

However, consider those first impressions one more time. Tight budgets mean there’s no room for anything to go wrong with their IT networks, because there may literally not be enough funds to repair and restore crucial infrastructure if it goes down. Limited staff means hiring a team of dedicated, qualified IT technicians is out of the question. In reality, there may not be a vertical better-suited to the managed services model than the non-profit sector, as there is a clear and genuine need for MSP services.

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Topics: Revenue Growth and Profitability, Vertical Alignment

How to Write an MSP Business Plan

Posted by Lily Teplow on March 21, 2018

Write-an-MSP-Business-Plan

If you fail to plan, you plan to fail. That old adage has always rung true in all businesses, and managed services providers (MSPs) are no different. Yet successful planning all starts with one critical element: Your MSP business plan.

Despite the importance of this document, many MSPs operate without one, and subsequently operate without any kind of guidance or direction. An MSP might have acquired a few early customers from referrals and personal relationships, prompting them to formally set up their business, but the truth is that without a business plan to lay out the future, that MSP will have no idea where it’s headed in the future. Simply put, you need a sound business plan, codified and documented, to steer your MSP’s direction. Here’s how to write an MSP business plan, in eight steps.

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Topics: Business Development and Growth, Revenue Growth and Profitability

The 5 Fundamentals of an Executive Business Review

Posted by Nicole Hunter Hart on March 15, 2018

The 5 Fundamentals of an Executive Business Review

Welcome back to my blog series dedicated to customer management and retention. Each post in this series will help you better engage with your clients to retain and grow your business through meaningful relationships. One of the best ways to create these strong business relationships is to maximize the impact of your touchpoints. By communicating the right information, at the most important time, you’ll be able to continuously demonstrate the value of your services.

To tie these concepts together, I’m going to focus on a particularly important touchpoint: The Executive Business Review (EBR). When presented to your clients, EBRs can drive increased awareness, communication, and ultimately reinforce trust when expansion opportunities arise. Keep reading to discover the fundamentals of an Executive Business Review and how you can optimize your next client meeting.

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Topics: Business Development and Growth, Client Acquisition and Management

12 Helpful Online Tools Every MSP Needs

Posted by Lily Teplow on March 14, 2018

12 Helpful Online Tools Every MSP Needs

As a managed service provider, it can get overwhelming putting out fires and wearing multiple hats. Your clients rely on you to not only maintain their IT environments, but a high level of service and organization. Sometimes, you need all the help you can get—which is why we’ve put together this list of tools that can help you streamline your business operations.

Whether you need help with productivity and communication, password management, or even sales and marketing, we’ve got you covered. Keep reading to discover the tools that are essential in the daily work of an MSP.

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Topics: Business Development and Growth, Sales and Marketing, Service Delivery and Operational Efficiency

New Verticals to Go After in 2018: Construction

Posted by Joseph Tavano on March 13, 2018

New Verticals to Go After in 2018: Construction

When the discussion of verticals comes up in the IT channel, the conversation usually switches to the healthcare industry, legal, financial—in other words, the established verticals, and the opportunities there. However, in many regions the markets for these verticals amount to a zero-sum game; there are a limited number of clients within said vertical in a region, and to add new clients, another must lose them.

This sort of stiff competition can make it challenging for new MSPs to enter a vertically aligned market, but that’s not to say there aren’t other opportunities to specialize in a vertical. Numerous verticals exist for MSPs to tap into, and new ones are being born all the time as advancements in technology and communications enter new sectors.

The construction industry is one such sector where managed IT services are emerging as a clear necessity for maintaining normal business operations, and as such has become a new vertical MSPs are able to specialize in.

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Topics: Business Development and Growth, Revenue Growth and Profitability

How to Combat the Daily Struggles of an MSP

Posted by Scott Wittstock on March 9, 2018

How to Combat the Daily Struggles of an MSP

Like any MSP or IT service provider, we’ve struggled with common problems that either cost the company money, cause discord among employees, or frustrate customers. Typical occurrences include showing up to a customer’s site without the right tools or expertise for the job, spending more time at a customer’s site then we can genuinely bill for, re-dispatching to correct something and not getting to charge for it, or leaving a poor taste in the mouth of a customer due to not being on our game.

Can any of you relate?

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Topics: Business Development and Growth, Workforce Optimization and Employee Retention

7 Proven Tactics for MSP Growth: Tactic #7

Posted by Joseph Tavano on March 8, 2018

Tactic-7

MSPs have plenty of options when selecting their technology partners, so what is the criteria that matters most when choosing the best partner for your business? In this seventh and final installment of the 7 Proven Tactics for MSP Growth, you’ll learn why a low total cost of ownership for your technology solution over time is the best way to maximize margins and optimize productivity.

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Topics: Business Development and Growth, Revenue Growth and Profitability

3 Powerful Leadership Lessons from Clint Hurdle

Posted by Robert Kocis on March 2, 2018

3-Powerful-Leadership-Lessons-from-Clint-Hurdle

I recently had the privilege of listening to Clint Hurdle deliver a keynote address at our 2018 Sales Kickoff (SKO) in Pittsburgh, PA. During this motivational speech, Clint took us through his journey of becoming a better person in both his career and his life. I was really moved by his speech, and many of my team members told me it was the best guest keynote speaker that we’ve ever had.

Based on this feedback—and in honor of today being National Employee Appreciation Day—I wanted to share my reflections on his talk and the leadership lessons I learned. So, here are my “Key Lessons from Clint” that will help you motivate your own team and become a better leader.

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Topics: Business Development and Growth, Workforce Optimization and Employee Retention

Growing Your MSP Business with the Right Leadership Team

Posted by Joanna Sobran on February 28, 2018

Growing Your MSP Business with the Right Leadership Team

I’ve always dreamed of owning my own business. At 19 years old, I worked for two women who ran a successful company from their basement office, eventually growing to over 100 employees. While I didn’t love my job, I loved watching them dress up in expensive suits and high heels, attend important meetings and create a culture of hard work and friendships. At least, that’s what was important and impressive at 19 years old.

While the company added new employees weekly, I was especially impressed with the new leaders who came in to manage and continue to grow the business. Back then, it was all about the people, having fun, and the unique service offering that attracted new clients daily. Today, you need to build a team you can trust and continuously learn from if you’re going to grow your MSP business.

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Topics: Business Development and Growth, Workforce Optimization and Employee Retention

New Verticals to Go After in 2018: Financial

Posted by Joseph Tavano on February 27, 2018

New Verticals to Go After in 2018: Financial

When you’re ready to take on large accounts—the kind that are teeming with regulatory compliance needs and lengthy contract processes, but also produce lengthy, highly profitable client lifecycles—the financial vertical may be the area in which you want to specialize your MSP practice.

At first glance, it may seem like the healthcare vertical and the financial vertical have similar requirements—they are both large clients with many servers, devices and endpoints, and they are both highly regulated industries that have strict data compliance rules. However, the financial vertical has highly specialized rules regarding data governance, auditing concerns, and due diligence efforts regarding SLAs that differentiate the vertical.

However, those differences create opportunity for the MSP who chooses to specialize, as IT service providers have never been more necessary for banks and other financial institutions large and small.

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Topics: Business Development and Growth, Revenue Growth and Profitability

7 Proven Tactics for MSP Growth: Tactic #6

Posted by Joseph Tavano on February 22, 2018

Tactic-6

What would your perfect client look like? How many employees do they have? Are they in a certain geographical region? Do they work in a specific vertical? The answers to these questions may largely depend on the makeup of your MSP business.

In this sixth installment of the 7 Proven Tactics for MSP Growth, you’ll learn why targeting ideal clients can lead to better client life cycles and larger revenue over time—if you are aligned to support it.

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Topics: Business Development and Growth, Revenue Growth and Profitability, Sales and Marketing

Cross-Selling and Upselling: 3 Quick Ways to Capture Open Revenue

Posted by Lily Teplow on February 21, 2018

Cross-Selling and Upselling: 3 Quick Ways to Capture Open Revenue

What is one thing that today’s most successful companies have in common? They are frequently cross-selling and upselling. For them, it’s as easy as asking, “would you like fries with that?” or mentioning, “customers who bought this item also bought...” For the average IT service provider, however, cross-selling and upselling requires a bit more effort and creativity.

Expanding service adoption within your client base is one of the most effective ways to grow your managed services business. If you're looking for quick wins on how to do this, here are some strategies that will help you effectively cross-sell and upsell your existing clients.

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Topics: Revenue Growth and Profitability, Sales and Marketing

Confessions of a Formerly Burned-Out Technician

Posted by Tonya Barnett on February 15, 2018

Confessions of a Formerly Burned Out Technician

I started my IT career as a technician, originally working in a high volume call center-type help desk, and then later moving to a desktop support/system admin position for a local IT company closer to home. Within a few years, I found myself at a dead end with no vertical movement within the company. I was not learning anymore, as each person had a niche and refused to train anyone else on that product, which left me and my fellow technicians feeling rather bored with large gaps in our trainings. I enjoyed my job, but my growth was stagnant, and I wasn't being challenged with any new issues. Can any of you relate?

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Topics: Remote Monitoring and Management, Help Desk, Workforce Optimization and Employee Retention

New Verticals to Go After in 2018: Legal

Posted by Joseph Tavano on February 13, 2018

New Verticals to Go After in 2018: Legal

Imagine landing a new account whose business is highly profitable, highly reliant on uptime and depends on a business model that must keep their administrative and operations budgets as small as possible. This is the legal vertical, which can provide a perfect scenario for an MSP to step in and deliver considerable value to their clients. But before you do, there are important considerations to understand to see success in this highly specialized field with highly specialized IT requirements.

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Topics: Revenue Growth and Profitability

7 Proven Tactics for MSP Growth: Tactic #5

Posted by Joseph Tavano on February 8, 2018

Tactic-5

Perfecting your sales pitch is an invaluable skill, but to win clients you’ll need to know how to customize your message to match the business needs of different buyer personals. In this fifth installment of the 7 Proven Tactics for MSP Growth, you’ll learn how and when to change up your value prop, and who to go after first when pursuing your next client.

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Topics: Business Development and Growth, Sales and Marketing

How NOT to Write a Sales Email

Posted by Nate Teplow on February 2, 2018

How NOT to Write a Sales Email

I receive a number of sales emails and correspondence throughout any given week. Some pique my interest, some I just brush off and ignore. But I received one the other day that was just plain BAD!

Upon first glance, the email copy may not seem as horrendous. Below, however, I share and dissect the message to show MSPs how NOT to write a sales email and provide tips for your next prospect send! 

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Topics: Business Development and Growth, Sales and Marketing

New Verticals to Go After in 2018: Healthcare

Posted by Joseph Tavano on January 30, 2018

New Verticals to Go After in 2018: Healthcare

As an MSP looking to grow your business and expand into new revenue streams, this new series will provide an in-depth view into the verticals you should look to go after in 2018.

As far as vertically aligned industries go, healthcare is one of the more widely-known areas of opportunity for IT service providers, and with good reason. Healthcare relies on current technology, requires constant uptime (it can literally be a life of death situation), utilizes extensive backup resources for records and regulatory compliance, and needs to be protected from hackers, malware and bad actors of all types. The managed services model could not be more of a perfect fit.

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Topics: Revenue Growth and Profitability, HIPAA, Healthcare IT

7 Proven Tactics for MSP Growth: Tactic #4

Posted by Joseph Tavano on January 25, 2018

Tactic-4

When it comes to managed IT services, pricing and packaging are two of the most important business decisions you can make—having far-reaching effects beyond your bottom line. In this fourth installment of the 7 Proven Tactics for MSP Growth, you’ll learn why selling the value of your services is better than offering the lowest price.

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Topics: Business Development and Growth, Pricing and Packaging

Solving the IT Hiring Challenge | Part 3: Employee Turnover

Posted by Madison Lichtmann on January 18, 2018

Solving the IT Hiring Challenge | Part 3: Employee Turnover

This is the final post of our three-part series discussing common challenges MSP businesses face when it comes to hiring and onboarding, retaining top talent, and reducing employee turnover. In the first two posts, we gave you best practices for owning the hiring and onboarding process and the importance of developing and maintaining an employee retention program. In our final post we’ll talk employee turnover, how to proactively diminish it, and, when necessary, embrace it.

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Topics: Business Development and Growth, Workforce Optimization and Employee Retention

7 Proven Tactics for MSP Growth: Tactic #3

Posted by Joseph Tavano on January 11, 2018

Tactic-3

Getting your MSP business to $1–2 million in revenue is one thing, but moving beyond that requires a different strategy. In this third installment of the 7 Proven Tactics for MSP Growth, you’ll learn what it takes to grow your sales operation beyond the personal network that originally brought you success.

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Topics: Revenue Growth and Profitability, Sales and Marketing

Solving the IT Hiring Challenge | Part 2: Employee Retention

Posted by Madison Lichtmann on January 5, 2018

Solving the IT Hiring Challenge-Employee Retention

This is the second of a three-part series discussing common challenges MSP businesses face when it comes to hiring and onboarding, retaining top talent, and reducing employee turnover, providing you with actionable ways to overcome them. In the first post, we gave you best practices for owning the hiring and onboarding process. In this post, we’ll cover the importance of developing an employee retention program, how to set one up at your organization, program ideas and more.

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Topics: Hiring and Recruiting, Workforce Optimization and Employee Retention

Your 2018 Business-Wide Success Guide | Part 5: Evaluating Vendor Relationships

Posted by Lily Teplow on December 27, 2017

Your 2018 Business-Wide Success Guide | Part 5: Evaluating Vendor Relationships

The IT channel has evolved immensely over the past decade or so—giving way to a new, complex environment that now requires you to obtain a variety of products or services from third-party vendors. But for many MSPs and IT service providers, selecting the right vendor(s) for your business and maintaining those relationships can be a difficult task. In turn, this has led to a sort of see-saw dilemma; with your vendor relationships on one side and your customer relationships on the other. The reality is that most MSPs spend their time focusing on the latter. However, today’s most successful MSPs not only value their vendor relationships, but give them equal or more attention and care than their customer relationships.

We’ve officially reached the end of our series, Your 2018 Business-Wide Success Guide, which is designed to help you plan for and achieve success in the new year. Each post dug into a specific department of your business, helping establish a success plan with useful and tangible strategies. In part four, we talked about which financial metrics you should track and measure in order to optimize your financial health. In this last installment, you’ll learn how to build strong relationships with your vendors and get more value out of your partnerships.

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Topics: Business Development and Growth, Vendor Management

Your 2018 Business-Wide Success Guide | Part 4: Measuring Financial Health

Posted by Evan Tencer on December 20, 2017

Your 2018 Business-Wide Success Guide | Part 4: Measuring Financial Health

What is your most important business goal? For most of you, the first thing that may have come to mind is “growth.” All MSPs (and all businesses for that matter) consider business growth as their main goal. But before you go allocating more budget to sales and marketing efforts, let’s put on our chief financial officer (CFO) hat and look at the specific financial areas you need to improve in order to accelerate your growth.

This series is designed to help you plan for and achieve success in 2018. Each post digs into a specific department of your business, helping establish a success plan with useful and tangible strategies. In part three, we dove into three helpful strategies for making client satisfaction a driver for your MSP business. In this post, we’ll take a look at which financial metrics you should understand in order to optimize your financial health.

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Topics: Business Development and Growth, Revenue Growth and Profitability

Solving the IT Hiring Challenge | Part 1: Hiring and Onboarding

Posted by Madison Lichtmann on December 19, 2017

Solving the IT Hiring Challenge | Part 1: Hiring and Onboarding

We’ve all heard of the customer lifecycle, but why isn’t anyone talking about the employee lifecycle? As an IT service provider, your employees are the backbone of your business—fueling your business relationships and service delivery. Therefore, it’s more than ever important that you learn how to hire the best IT talent and keep them on board. So, where can you start?

This is the first of a three-part series discussing common challenges MSP businesses face when it comes to hiring, onboarding, retaining, reducing employee turnover, and actionable ways to overcome them. I know this process can seem a bit overwhelming, but in this post, I’ll walk you through industry research and best practices for owning the hiring and onboarding process to ensure you are setting new employees and your organization up for success.

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Topics: Hiring and Recruiting, Workforce Optimization and Employee Retention

7 Proven Tactics for MSP Growth: Tactic #1

Posted by Joseph Tavano on December 14, 2017

Tactic-1

When it comes to success in business, luck has little to do with it. In fact, the most successful managed service providers (MSPs) have put processes in place at virtually every level of their business to optimize efficiency and maximize profitability. But what exactly are these processes and best practices? What can you do to focus your efforts and accelerate your growth trajectory?

At Navigate 2017, Continuum CEO Michael George outlined seven building blocks that the most profitable, growth-oriented MSPs in the industry all seem to have in common. Designed as actionable skills you can put to use immediately in your business, these tactics are proven building blocks for success in a modern managed IT services business. Each of the seven posts in this special series will explore one tactic in greater detail. In this post, we’ll explore the basics of a process-driven approach to metrics, and the advantages available to MSPs who use them.

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Topics: Business Development and Growth, Revenue Growth and Profitability

When Talent Meets Tools: How to Enable Your Technical Team for Success

Posted by Ian Waters on December 7, 2017

When Talent Meets Tools: How to Enable Your Technical Team for Success

In order to deliver world-class IT services to your clients, your technical team needs to be set up for success. Having a great team dedicated to delivering high-quality support is essential, but not having the right tools in place to manage service requests and quickly resolve issues is going to hold your team back.

Over the years, I’ve worked with and spoken to many managed service providers (MSPs), and I’ve found that the ones who are thriving are all using well established tools to do things smarter, quicker and achieve a higher standard than those who don’t. Would you like to be among these successful MSPs? Keep reading to discover which tools you can leverage to make your tech team more efficient and your business more profitable.

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Topics: Remote Monitoring and Management, Workforce Optimization and Employee Retention, Service Delivery and Operational Efficiency

Your 2018 Business-Wide Success Guide | Part 2: Selling Upstream

Posted by Robert Kocis on December 6, 2017

Your 2018 Business-Wide Success Guide | Part 2: Selling Upstream

As more companies begin to invest in managed services in the year to come, developing the right sales strategy is top of mind for all IT service providers. However, due to longer sales cycles, higher cost of sales and new buyer behavior, selling managed services is quite different than selling any other kind of technology. Providers can no longer take the “same old sales” approach if they’re to generate viable sales leads and grow their business. So, how can you adapt your sales strategy in 2018?

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Topics: Revenue Growth and Profitability, Sales and Marketing

How to Hire and Retain the Right IT Experts

Posted by Scott Wittstock on December 5, 2017

How to Hire and Retain the Right IT Experts

As an IT service provider, one of the biggest challenges we face is hiring and retaining the right IT experts. Empowering our customers with technology is at the core of our business, which means that we must employ a pool of talented people who are knowledgeable on the diverse range of technologies that our customers use. These experts need to be well versed in any network, computer, server, mobile device, cloud and much more.

I’ve barely scratched the surface with these items, but it serves as a reminder just how much we expect out of our IT people. Keep reading to discover my tips on what you should look for when hiring for your MSP business and how you can grow and retain the best IT talent.
 

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Topics: Business Development and Growth, Hiring and Recruiting, Workforce Optimization and Employee Retention

6 Profitability KPIs You Should be Tracking

Posted by Ray Vrabel on November 7, 2017

profitability-KPIs-you-should-be-tracking

In today’s increasingly-digital business landscape, everything is measurable. Whether it’s the ROI of a given marketing initiative, the effectiveness of an entire sales department, or the average cost of new customer acquisition, one thing is clear: businesses with a strong analytics program in place have a significant advantage over those that don’t. 

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Topics: Business Development and Growth, Revenue Growth and Profitability

How to Equip Your Sales Team for the Pitch and Close

Posted by Lily Teplow on October 11, 2017

If you expect to grow your managed IT services business by closing more prospects, you can't leave your sales team to do all of the work alone. Salespeople can be that perfect combination of charismatic and trustworthy, but none of these skills can be put to use if they also have a limited understanding of your business and services. Your sales team needs to not only understand your products inside and out, but also the capabilities of your organization, as well as internal processes and the benefits of working with your company and solutions.

Once your sales team understands the main selling points for your offering and can discuss them with ease on a pitch or qualifying call, you have to help them communicate this information in a digestible and reader-friendly format that enables the sale. How has your progress been in winning new accounts and growing your business? Learn how to better assist your sales team by keep reading!

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Topics: Revenue Growth and Profitability, Sales and Marketing

Growth Opportunities with Microsoft and Office 365

Posted by Ian Waters on September 13, 2017

Growth Opportunities with Microsoft and Office 365

The managed IT services space has gone through major changes over the last few years. The software we now support and the products we sell have been updated and improved drastically. What’s more, the shift to the cloud with Office 365 has meant that we all had to learn new skills and do some adapting of our own—with both our solutions and our way of thinking.

Luckily, many of us in the IT world are problem solvers and solution providers. New technologies provide new ways to solve old problems, and we embrace it! There are many growth opportunities available for MSPs today, so let’s take a deeper look into a few that can help you bring in extra revenue this year.

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Topics: Revenue Growth and Profitability, Backup and Disaster Recovery

6 Tips for Becoming a Lean MSP

Posted by Joshua Oakes on September 7, 2017

6 Tips for Becoming a Lean MSP

There are two main ways to improve your bottom line: increase your revenue or decrease your costs. For many managed services providers (MSPs) today, you’re busy dealing with tickets going up and head counts remaining flat, which makes it hard to find the time to develop new lines of business or aggressively expand your client base. Focusing on cost reduction is a great way to increase profits and address the issue of higher ticket counts, but where can you start? First, you need to adopt a lean philosophy. 

Lean philosophy was developed in manufacturing, but has been adapted to the service industry, and the principles that drive waste reduction in other lines of business can easily be applied to the MSP. Here are six tips that will help you create more value for clients with fewer resources and become a more lean organization.

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Topics: Business Development and Growth, Revenue Growth and Profitability, Navigate 2017, Service Delivery and Operational Efficiency

6 Steps to Mastering MSP Sales

Posted by Robert Kocis on September 6, 2017

6 Steps to Mastering MSP Sales

As a managed services provider (MSP), you’re primarily focused on delivering exceptional IT services to clients and optimizing your efficiency. However, this may cause you to let sales and marketing slip to the bottom of your list of priorities. But when you’re busy managing your existing client base, how can you ensure that you’re filling the sales pipeline and growing your MSP business?

Running a business is hard enough without also having to be a sales expert. Follow the following six steps to improve your sales effectiveness.

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Topics: Revenue Growth and Profitability, Sales and Marketing

3 Ways MSPs Can Achieve Greater Growth and Profitability with Continuum [INFOGRAPHIC]

Posted by Lily Teplow on September 1, 2017

3 Ways MSPs Can Achieve Greater Growth and Profitability with Continuum [INFOGRAPHIC]

As technology continues to evolve and mature, so too do the challenges facing those in the IT industry. This is especially true for managed services providers (MSPs). Hiring and retaining technical talent is becoming increasingly difficult, putting many MSPs at a disadvantage to maintain a lean operation and maximize profits. What’s more, some MSPs are seeing decreased margins as a result of downward market trends. So, what can MSPs do to counteract these trends and avoid falling behind?

Fortunately, MSPs who partner with Continuum are able to overcome these challenges—among others—by leveraging our transformative IT management and service delivery platform. In the infographic below, we’ll take a deeper look at the three main ways MSPs can benefit from Continuum’s model and dive into the data behind how Continuum partners are achieving greater growth and profitability.

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Topics: Business Development and Growth, Revenue Growth and Profitability, Service Delivery and Operational Efficiency, Service Leadership Index

Making Your Way to $10M: Taking on the Future of IT

Posted by Peter Melby on August 24, 2017

Making Your Way to $10M: Taking on the Future of IT

Over the past couple of years, my company has evolved and grown to reach the $10 million mark and beyond. How did we accomplish that? Well, we tackled it in a handful of different ways—some of which I’ve laid out in my previous posts—but the most prominent was the exercise of constantly looking at ourselves and our industry in the mirror. By taking the time to consider the best plan of action and assess where we need to evolve and how we can innovate, our MSP business was able to remain relevant, competitive, and progressive.

To wrap up this series, I’m going to share how MSPs can take full advantage of the future IT has to offer. With that being said, here are a couple of key trends we’re seeing in the crystal ball.

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Topics: Business Development and Growth, Revenue Growth and Profitability, Service Delivery and Operational Efficiency

The Untold Benefits of Increased Visibility

Posted by Tara Callinan on August 22, 2017

The Untold Benefits of Increased Visibility

After you close a new client contract, what should be your next step? Successful managed services providers (MSPs) will start with planning, meaning they’ll look to their team to determine the right people to take on the job. If you’re like most MSPs, however, there might be one thing holding you back: you don’t have any insight into who on your team is available to take on more work!

As an MSP business owner, you’re focused on serving your clients and overseeing projects in the most efficient way possible. Therefore, you need to have a clear view of your team schedules to ensure everyone is being utilized to their fullest potential. With this kind of visibility, you can assign tasks accordingly, avoid overworking someone who already has their plate full, and most importantly, ensure your projects stay within scope. So, to give you the visibility you need to run a more successful MSP business, here are three ways you can leverage smart automation technology to improve collaboration and efficiency.

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Topics: Business Development and Growth, Workforce Optimization and Employee Retention, Service Delivery and Operational Efficiency

Managing and Retaining Technicians: 6 Steps for Creating Value

Posted by Ian Waters on August 16, 2017

Managing and Retaining Technicians: 6 Steps for Creating Value

As a managed IT services providers (MSP), you understand that great technicians are hard to come by, and sometimes even harder to keep hold of. As business owners and managers, we invest so much time and money into staff recruitment and training that it can hurt when vital employees leave. All that investment literally walks out of the building, and if not addressed properly, that turnover can be a repeating drain on your business.

So, what are some tips for properly managing a team of technicians? If you are having trouble retaining your IT staff, it may be time to start engaging with your employees and implement a training and development plan.

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Topics: Business Development and Growth, Workforce Optimization and Employee Retention

3 Key Factors That Impact MSP Growth Margins

Posted by Lily Teplow on August 4, 2017

3 Key Factors That Impact MSP Growth Margins

As a managed services provider (MSP), you likely entered this line of business because you wanted to help organizations optimize their IT infrastructures, get the most out of their technology, and become a helpful and strategic business partner. What started as a dream has now turned into a full-time business—one that you must ensure remains successful.

Now, it’s probable that you didn’t earn your MBA to become an MSP, but now that you’re in charge of your business you need to become well-versed in the business-side of things—like finances, accounting and mergers and acquisitions. For example, you may have a goal this year to grow your bottom line, but what does that actually mean? What goes into that metric? If you want your MSP business to grow and succeed, you need to start thinking like a chief finance officer (CFO). Use this post as your guide to better understand the factors that can impact your profitability and learn how to maximize your managed services margins.

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Topics: Business Development and Growth, Revenue Growth and Profitability, Outsourcing

5 Strategies for Growing Your MSP Business Through LinkedIn

Posted by Lily Teplow on June 22, 2017

5 Strategies for Growing Your MSP Business Through LinkedIn

While most people may look to LinkedIn for job opportunities, references and networking, it also serves as a great platform to grow your MSP business. Adding LinkedIn to your marketing strategy can help you expand your network, find new clients and promote your business.

Let’s explore five ways LinkedIn can help you grow your business, from building your brand to expanding your prospect list and everything in between!

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Topics: Business Development and Growth, Sales and Marketing, Hiring and Recruiting

Making Your Way to $10M: Rethinking Company Culture

Posted by Peter Melby on June 13, 2017

Making Your Way to $10M: Rethinking Company Culture

Company culture is a complicated topic for many managed services providers (MSPs). If you’re struggling to build or define your own culture, it’s important to note that it can actually affect more than just your day-to-day. Personally, I want to look forward to coming into work every day, and I want our employees to feel the same way. Today, my company considers culture our greatest competitive advantage, but we got off to a rocky start. 

In the first post of this series, I talked about five important lessons all MSPs should know before beginning the journey to $10 million. In the second post, I discussed how you can optimize your current team for success. Now, it’s time to think about your company culture and how it can play a role in your business’ long-term growth and success.

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Topics: Business Development and Growth, Revenue Growth and Profitability, Workforce Optimization and Employee Retention

Closing the IT Skills Gap: 3 Strategies for MSPs

Posted by Lily Teplow on June 9, 2017

Closing the IT Skills Gap: 3 Strategies for MSPs

Let’s face it: the hiring process can be a bit overwhelming these days—especially for those in the IT industry. Changes in technology are rapid and constant, leading to an influx in demand for new IT skills. However, organizations are still struggling to find IT professionals with the skills they need and desire. For managed services providers (MSPs), not having the proper level of talent can hinder your profitability and growth. So, what can you do to close this gap?

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Topics: Business Development and Growth, Hiring and Recruiting

5 Non-Monetary Compensation Strategies Your MSP Should Be Using

Posted by Dave Boulos on May 25, 2017

5 Non-Monetary Compensation Strategies Your MSP Should Be Using

Money is many things, but it isn’t everything. It can be tough out there for managed IT services providers who want retain top talent, but don’t always have the means to pay them. Luckily, there are several non-monetary ways that you can offer your employees compensation that actually help to enrich your staff’s daily work environment. Incorporate these non-monetary compensation strategies, and you could see a more positive company culture, more engaged employees, and a more loyal, productive workforce.

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Topics: Business Development and Growth, Revenue Growth and Profitability, Workforce Optimization and Employee Retention

Improving Your Work-Life Balance Part 1: The Right Mentality

Posted by David Deckard on May 18, 2017

Improving Your Work-Life Balance Part 1: The Right Mentality

Work-life balance (insert eye-roll here) is a great theory; however, putting it into practice is another thing. Maintaining a healthy work-life balance isn’t always easy, especially in the IT services space. And let’s face it, there are very good reasons why.

At Continuum, we have Account Managers speaking to over 5,600 partners discussing consistent narratives, from the demands of constantly being on the hunt for talent to the episodic nature of the IT world. What this means is that, ultimately, there are rarely “typical” workdays. MSPs need to be on 24 hours a day, 365 days out of the year. Additionally, running an MSP business requires a plan that demands daily, weekly and monthly goals are met. All of these elements require attention, often at the expense of the well-intentioned balance. So, where can you begin to improve your work-life balance?

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Topics: Business Development and Growth, Workforce Optimization and Employee Retention

Making Your Way to $10M: 5 Questions for Building a Team of Top Talent

Posted by Peter Melby on May 11, 2017

Making Your Way to $10M: 5 Questions for Building a Team of Top Talent

Talent retention seems simple: hire qualified people, treat them well, pay them fairly, and they’ll stay for life, right? Well, it’s not quite as simple as it sounds. Finding and retaining top talent is a hot topic, especially in IT market. As my MSP business has reached the $10 million mark, I’ve learned that how you approach talent can either drive your business’ success or lead to its failure. Unfortunately, there is no middle ground. If you want to set your business up for success and become a $10 million MSP, you need to focus on nurturing and retaining your rising stars. So, where can you start?

In the first post of this series, I talked about five important lessons all MSPs should know before beginning the journey to $10M. Now that we’ve started, let’s take a deeper look into how you can optimize your current team to ensure sustainable success. Here are five key questions you should be asking yourselves to help build a team of top talent:

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Topics: Business Development and Growth, Revenue Growth and Profitability, Workforce Optimization and Employee Retention

Backup to the Future Part VI: How (and When) to Switch Your Current BDR Vendor

Posted by Joseph Tavano on April 26, 2017

How (and When) to Switch Your Current BDR Vendor

Let’s face it: switching the technology you use every day—especially if it’s a core service your business provides, like BDR—is no simple undertaking. After all the blog posts, eBooks, and discussions with account managers, in the end MSPs are responsible for migrating to a new platform, updating their endpoints, training their staff, talking with clients and much more. It takes time. It takes effort. And, if it’s not the right decision, it can cost the business profits in the short and long term.

There’s a reason why “ripping and replacing” is discussed in hushed whispers; no one looks forward to it, really, and a lot is at stake. When you decide to replace your BDR vendor, you need to be absolutely sure it’s the right move, and you need to have a well-defined plan in place to roll it out efficiently to minimize adverse impacts on your clients and the business.

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Topics: Backup and Disaster Recovery, Continuum BDR, Vendor Management

3 Strategies for Increasing Your Productivity as a Business Owner

Posted by Lily Teplow on April 20, 2017

3 Strategies for Increasing Your Productivity as a Business Owner

If you own your own business, you're an extremely busy person. It's important to find ways to be more productive, but also make sure you're getting the rest and separation you need to be an effective business owner. This can be a lot easier said than done.

Maintaining a healthy work-life balance is a struggle for many managed services providers (MSPs). You are knowledge workers, and process a tremendous amount of information in your day-to-day. But in order to be a topnotch provider for your clients and run a successful MSP business, you need to maximize your time and be as productive as possible. So, as a business owner, how can you increase your productivity while maintaining a healthy work-life balance? Start with these three strategies.

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Topics: Business Development and Growth, Workforce Optimization and Employee Retention, Service Delivery and Operational Efficiency

Backup to the Future Part II: Bridging the IT Skills Gap as Backup Environments Become More Complex

Posted by Joseph Tavano on March 29, 2017

Backup to the Future Part II: Bridging the IT Skills Gap as Backup Environments Become More Complex

“Backup to the Future” is a blog series that explores the state of the backup and disaster recovery as a service today—and the challenges that come with offering it—and looks forward to the ongoing new paradigms that are dramatically transforming the sector into tomorrow. Through this eight-part series, you’ll learn the forces that are shaping the business models for MSPs offering BDR today, and how to evolve to take on new business more efficiently and more profitably for long-term success.

As discussed in part one of this series, many current BDR solutions available to MSPs today feature an outdated labor model that restricts growth and scalability. In this article, we’ll dig a little deeper into one of the crucial reasons why this is so: the growing IT skills gap.

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Topics: Backup and Disaster Recovery, Continuum BDR, Workforce Optimization and Employee Retention

8 Ways to Reduce Your Technician Turnover Rate

Posted by Mary McCoy on March 3, 2017

Did you know that today is National Employee Appreciation Day? It’s a day for companies to thank and recognize their employees for their hard work throughout the year. In honor of this, we wanted to know what MSP business owners could do to appreciate their techs and reduce their turnover rate. We all know that employee turnover is a business killer in the IT industry, but why is that? Bottom line: there’s a shortage of IT talent and a widening skills gap.  

In fact, there are about 593,500 IT jobs in the United States that have remained open for 90 days or longer. That equates to 50,000,000 days of lost IT productivity each quarter! So, what can be done about this? We turned to Spiceworks, a community of online IT professionals, to ask: What is one thing your boss could do to make your job more enjoyable? The influx of responses was astounding! After scanning the 64 (and counting) comments for common themes, we picked these eight ways to cut down on employee churn!

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Topics: Business Development and Growth, IT Community, Workforce Optimization and Employee Retention

6 Tips and 8 Tools for Greater Workplace Productivity

Posted by Mary McCoy on February 22, 2017

6 Tips and 8 Tools for Greater Workplace Productivity.png

Do you ever struggle with work piling on and on that you feel like you’re playing an endless game of catch-up? Our frustration peaks as productivity plummets and we're left with only one thought: "Where did the day go?"

We've all been there, right? We stare at our list of to-do items for the day knowing full well we can't cross them off until we buckle down and eliminate distractions. But let's face it, sometimes this works better in theory than in practice.

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Topics: Business Development and Growth, Workforce Optimization and Employee Retention

What to Look For in Your First Full-Time Marketing Hire: The Weekly Byte [VIDEO]

Posted by Brandon Garcin on January 23, 2017

The Weekly Byte Episode 39

The right resources, messaging and marketing strategy can transform just about any MSP website into a lead-generating engine—but who’s going to actually create the content? If you’re preparing to hire your first full-time marketer, what are the key characteristics and background you should look for?

This episode of The Weekly Byte provides a high-level overview of the types of candidates you should seek out when beginning to build out your own marketing team. Tune in now to learn more!

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Topics: Sales and Marketing, Hiring and Recruiting, The Weekly Byte

Creating a Career Path for Your Technical Team

Posted by Lane Smith on January 17, 2017

Creating a Career Path for your Technical Team.pngWith the unemployment rate for the technology sector hovering around 2 percent, finding and retaining top talent needs to be a priority for any MSP business. While there are many factors that contribute to a successful MSP business, I have found that developing a clear career path for employees is one of the core foundations for success.

When owning and or running a small business, you start out with a specific vision for the company, which often incorporates your personal career path. It’s extremely easy to get caught up in this vision because you see the future of the company and how you fit into it. But can you say the same about your employees?

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Topics: Business Development and Growth, Hiring and Recruiting, Workforce Optimization and Employee Retention

The Top 5 MSP Blog Posts of November 2016

Posted by Mary McCoy on November 30, 2016

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If you're reading this, it means you were not trampled to death at your local Best Buy last Friday.

Does this whole month seem like a blur? Are you feeling behind at work? Catch up with the latest helpful content! In addition to season's greetings, we're bringing you November's top 5 MSP Blog posts, a platter of material your MSP peers and fellow IT professionals absolutely devoured! OS hardening tips, ways of working with millennials, managed IT services pricing strategies, we're sharing it all. Pile on your plate! 

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Topics: Sales and Marketing, Hiring and Recruiting, Pricing and Packaging, Workforce Optimization and Employee Retention

Managing Millennials: Clarifying Job Expectations to Retain More Talent 

Posted by Mary McCoy on November 17, 2016

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Entitled. Self-absorbed. Lazy. These are a few of many unflattering words used to describe my generation, the Millennials. We're the population of smartphone-clutching, selfie-snapping trophy winners born between 1982 and 2000, and we represent the largest share of the U.S. labor market.

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Topics: Business Development and Growth, Hiring and Recruiting, Workforce Optimization and Employee Retention

The IT Skills Gap is Real, But Not Impossible to Overcome

Posted by Ben Barker on November 16, 2016

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What is a skills gap? According to Gary Beach, best-selling author of "The U.S. Technology Skills Gap" and former publisher at CIO Magazine, a skills gap exists when a company is no longer able to execute its strategies or grow its revenue because it cannot hire and retain the talent needed.

Recently, Gary joined Continuum partner and President of Greystone Technology Group, Peter Melby, on a webinar to discuss how MSPs can effectively avoid this gap by hiring, retaining and growing top IT talent. Here are some of the main takeaways! 

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Topics: Hiring and Recruiting, Workforce Optimization and Employee Retention

11 Ongoing, Tedious Backup Tasks Your Techs Are Sick of

Posted by Mary McCoy on November 2, 2016

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How much time do your technicians spend managing backups for each client?

It's easily a full-time job, and yet, maybe only represents a small fraction of their responsibilities. For most MSPs, backup and disaster recovery (BDR) is just one of many offerings in their service portfolios. Clients rely on your round-the-clock technical support to power their businesses. You provide the peace of mind that the entirety of their IT environment remains secure, efficient and online. Understandably, this level of service can result in long hours and overworked technicians.

But what tasks actually consume so much of their time and effort and how much of it is avoidable? With a booming BDR market and the need for constant data accessibility, you certainly don't want technician bandwidth to be a hindrance to the growth of your business continuity services. Instead, think about how you can more efficiently support this offering internally. You should ask yourself if any of your techs are forced to carry out these 11 times, and more importantly, what this could mean for your business.

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Topics: Backup and Disaster Recovery, Hiring and Recruiting, Continuum BDR, Workforce Optimization and Employee Retention

Pricing Managed Services the Right Way

Posted by Tim Busa on November 1, 2016

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Developing an effective and complete marketing strategy for your business is never a simple task. The first place to start is with the Marketing Mix, otherwise known as The Four P’s of Marketing: Product, Promotion, Place and Price.

As the term "mix" would suggest, these elements are meant to work in concert with one another, however, most marketers spend very little time thinking about the price of their products and services. Fewer than 5 percent of Fortune 500 companies have a full-time function dedicated to pricing, according to data from the Professional Pricing Society, the world’s largest organization dedicated to pricing. McKinsey & Company has estimated that fewer than 15 percent of companies do systematic research on this subject [source].

So this means that you are spending hours developing and fine-tuning your product offering. You are coming up with innovative and creative promotions in order to drive demand. You’ve carefully selected your location and are taking advantage of all of your local channels and connections. But what about your price? How did you come up with it? Have you ever revisited what you’re charging?

Here are a few considerations when pricing managed IT services:

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Topics: Pricing and Packaging

The Top 5 MSP Blog Posts of September 2016

Posted by Lily Teplow on September 30, 2016

Autumn is officially in full swing! But before we break out the Halloween decorations, let’s take a look back at the MSP blog posts you couldn’t get enough of this past month! We covered a lot in September, including inbound marketing best practices, how to sell your managed IT services, MSP pricing and much more! Here’s a roundup of the top five posts:

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Topics: Business Development and Growth, Sales and Marketing, Help Desk, Pricing and Packaging

Company Culture and Retaining IT Talent: Q&A with Kathy DeShields

Posted by Lily Teplow on September 15, 2016

Do you ever feel like your employees aren’t excited about coming into work, or that employee engagement is lower than it should be? Today, retaining quality IT talent has become a critical issue that many MSPs struggle with. What they don’t know, though, is that culture plays an important part in employee retention.

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Topics: Business Development and Growth, Workforce Optimization and Employee Retention

Three Factors that Influence MSP Pricing & Profitability: The Weekly Byte [VIDEO]

Posted by Brandon Garcin on September 5, 2016

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There are a number of important factors to consider when pricing and packaging managed IT services—especially when it comes to understanding margins and profitability. In this episode of The Weekly Byte, we explore three factors that can influence your MSP pricing strategy. Tune in to learn more!

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Topics: Business Development and Growth, Pricing and Packaging, The Weekly Byte

The Top 5 MSP Blog Posts of August 2016

Posted by Lily Teplow on August 31, 2016

Are you sick of seeing back to school commercials already? It’s hard to believe another month of managed IT services blog posts has flown by, but to prevent those end-of-summer blues we’ve rounded up our top posts of August! Have you ever wondered how to price your managed services? Do you have the right onboarding strategy when taking on new clients? We’ve answered these questions and more in this month’s roundup!

Without further ado, here are the MSP blog posts our readers couldn’t get enough of this August!

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Topics: Business Development and Growth, Hiring and Recruiting, Client Quick Tips, Pricing and Packaging

How Do I Price Managed Services?

Posted by Brandon Garcin on August 9, 2016

“Do you have any managed services pricing strategies or tips?” That’s the single most common question I get asked by business owners trying to evolve from a break/fix model to a managed IT services model. Ultimately, you understand the need to evolve your product portfolio and expand into offering more proactive IT support. As a business model, managed IT services provides monthly reoccurring revenue and aligns your interests with those of your clients, thereby making those clients stickier. But still, MSPs with varying levels of maturity often lack confidence in your current pricing strategy. So what is there to consider when pricing managed services, and what are some of the most popular pricing approaches today?

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Topics: Business Development and Growth, Sales and Marketing, Pricing and Packaging

The Top 5 MSP Blog Posts of July 2016

Posted by Lily Teplow on August 4, 2016

The heavily anticipated Olympic Games opening ceremony premiers tomorrow night – where the best athletes from all around the world will come together and compete for the gold. To celebrate, we’ve rounded up the best of our MSP blog content this past month! We covered a variety of topics, including how managed services differs from break/fix, tips for enhancing your service delivery and SLAs, how to create and host successful webinars, and more. So before you tune into the Olympic games, be sure to go for the gold by following these best practices highlighted in our top blog posts of July!

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Topics: Business Development and Growth, Sales and Marketing, Workforce Optimization and Employee Retention

3 Major Pitfalls & Profits When Promoting from Within

Posted by David Russell on August 2, 2016


People debate about whether it is best to promote employees or hire seasoned talent. It really depends on your company culture.

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Topics: Business Development and Growth, Hiring and Recruiting

12 Driving Forces to Maximize Employee Productivity

Posted by David Russell on July 19, 2016

I am often asked how to motivate employees. The answer may surprise you: You can't. Your only option is to provide an environment where they motivate themselves.

Yes, this is hard work, even with employees who are naturally self-motivated. It is a discipline of systematic power to engage them in work that is individually meaningful to them, and communicate your value to them in ways they prefer. But how do you identify specifically what motivates each employee in your organization?

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Topics: Business Development and Growth, Revenue Growth and Profitability, Workforce Optimization and Employee Retention

Which 3 Critical Leadership Habits Will Transform Your MSP Operation?

Posted by David Russell on July 5, 2016

Lately Inc. Magazine has gone into hyperdrive with article headlines stating the number of best practices you must practice to be a great leader and save time. This is our bread and butter at Dave's Charm School, because we believe it's fundamentally important that every MSP business owner knows what separates a manager from a leader. To give you a taste of our training program, here are three leadership habits every IT solutions provider needs to adopt. In doing so, I guarantee you'll be a better leader than 98 percent of the people in management positions across the globe.

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Topics: Business Development and Growth, Hiring and Recruiting, Workforce Optimization and Employee Retention

Creating Equity Compensation Plans to Retain Your Rock Star Employees

Posted by Joseph Tavano on June 8, 2016

Losing key employees can have a significant impact on your business. Most MSPs have trouble finding and retaining their top talent, however, equity compensation plans are a great way to incentivize employees to stay with your company. There’s a lot to consider when building equity compensation plans, so how do you ensure you’re building effective plans that will help you keep your rocks tar employees?

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Topics: Business Development and Growth, Podcast, Workforce Optimization and Employee Retention

Why You Should Attend Navigate 2016

Posted by Joseph Tavano on June 1, 2016

Conferences are a great way for MSPs to network, learn, connect with their vendors and focus on growing their businesses. That’s why we created Navigate, Continuum’s Annual User Conference, to help our partners grow their business--and Navigate 2016 is sure to be one of the highlights of the year.

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Topics: Business Development and Growth, Navigate 2016, Vendor Management, Podcast

How to Get More out of Your Vendor Relationships

Posted by Joseph Tavano on May 25, 2016

The IT channel has evolved quite a bit over the past decade. No longer are IT companies described as VARs, resellers or distributors to their vendors, but rather, they are partners. So how do you get more value out of your vendor relationships?

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Topics: Business Development and Growth, Revenue Growth and Profitability, Sales and Marketing, Vendor Management, Podcast

Staffing up: Who and How to Hire for a Scaling MSP Business

Posted by Joseph Tavano on May 24, 2016

Congratulations! You’ve done well. You started your MSP business from the ground up, and it’s grown over time. Your forecasts are up and to the right, and clients are beating down your door. All good things, right?

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Topics: Business Development and Growth, Hiring and Recruiting

Robin Robins Boot Camp Takeaways

Posted by Joseph Tavano on May 18, 2016

Nate is back from the Robin Robins Boot Camp, and he brought back some important takeaways from talking to numerous MSPs.

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Topics: Business Development and Growth, Revenue Growth and Profitability, Pricing and Packaging, Podcast

Managed IT Services Pricing Strategies to Maximize Margins [White Paper]

Posted by Brandon Garcin on May 17, 2016

As managed IT services technology and best practices continue to evolve, understanding how to effectively price and package solutions has become increasingly complex. And while there’s no one-size-fits-all approach to MSP pricing that can guarantee success, it’s important to have a strong foundational understanding of today’s popular approaches in order to determine which is best for your business.

To provide an overview of today’s pricing landscape, we’ve published a new white paper: Pricing Profitably: Managed IT Services Pricing Strategies to Maximize Margins.

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Topics: Pricing and Packaging

MSP Pricing Model Tips and Strategies

Posted by Joseph Tavano on May 11, 2016

Effectively pricing and packaging your services can be one of the most difficult challenges to tackle as an MSP. How do you know you’re maximizing your profits while not scaring away prospects with prices that are too high?

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Topics: Business Development and Growth, Revenue Growth and Profitability, Pricing and Packaging, Podcast

5 Ways to Hire the IT Best & Avoid the Rest

Posted by David Russell on April 26, 2016

Have you ever wished you could go back in time and un-hire an applicant? They seemed like the perfect choice at first, but you quickly realized they weren't right for the position. The time to discover this is not after extending the full time position, but before!

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Topics: Business Development and Growth, Hiring and Recruiting

7 Actions You Must Take to Retain Top IT Employees

Posted by David Russell on April 12, 2016

Too often leaders convince great people to join their company and then assume they are happy until the day comes when the superstar resigns.

When you find and hire true IT talent, that is the start of your “selling process,” not the end of it.

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Topics: Business Development and Growth, Hiring and Recruiting

Quick-Start Guide to Pricing & Packaging Managed IT Services [SlideShare]

Posted by Brandon Garcin on April 11, 2016

Quick-Start Guide to Pricing & Packaging Managed IT Services [SlideShare]


As managed IT services technology continues to evolve, pricing and packaging strategies and best practices are becoming more complex. And while there’s no one-size-fits-all method that can guarantee success, it’s important for service providers to have a basic understanding of the pros and cons of various approaches in order to determine which makes the most sense for their business. 

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Topics: Revenue Growth and Profitability, Pricing and Packaging

3 Tips for Finding, Hiring and Managing Super IT Talent

Posted by Mary Crogan on April 8, 2016

Is recruiting skilled technicians a challenge for you? Do you follow traditional HR hiring practices: Write a job description, post it, interview candidates, look for a technical skill match, and then hire subpar IT candidates because you can’t afford top talent and likely are losing them to companies with deeper pockets?

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Topics: Business Development and Growth, Hiring and Recruiting

How MSPs Price & Package IT Services Today [INFOGRAPHIC]

Posted by Mary McCoy on March 10, 2016

How are your MSP peers pricing and packaging their IT services today?

That's a question we aimed to answer when we surveyed over 150 IT providers, all with their own strategies and tactics for service offerings and delivery. As captured in the following infographic, the approaches MSPs are taking to maximize margins are far from uniform. Bundled or A la carte? Flat fee or Tiered? Per Device or Per User? We've got the results, including typical margins per service and leading factors affecting pricing. Where do you fall along the MSP spectrum? We get down to dollars and sense.

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Topics: Business Development and Growth, Sales and Marketing, Pricing and Packaging

Are You Ready to Hire Your First Sales Rep?

Posted by Mike Barnes on January 11, 2016

At Navigate 2015, our annual MSP user conference held last September, I hosted a table topic on “How to Generate More Qualified Leads.” As with all other sessions at the event, each of our partners in the group asked relevant questions and passed along helpful advice to peers. I had hoped my contribution would be to share best practices for acquiring more high-quality prospects through various marketing campaigns and activities, thinking lead generation was the biggest challenge the group needed to overcome. And while finding leads without having to rely on referrals is often a struggle for MSPs, this particular conversation quickly switched gears, with attendees asking:

“Now that I have all these leads, what do I do with them?”

There is no value in having an endless supply of leads that never close into new clients. Your marketing efforts are useless if they don’t grow your customer base. That being said, you can't have all your employees solely focused on making the sale. Have you thought about hiring your first sales representative? If you're like the people at my table topics session, you may not know when the right time to do this is. As you continue to plan your growth and think about what your business will look like in 2016, consider these takeaways from our discussion.

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Topics: Business Development and Growth, Sales and Marketing, Navigate 2015, Hiring and Recruiting

What to Ask and Look for When Interviewing a New IT Hire

Posted by Steve Flanigan on December 30, 2015

Your company has decided to hire a new member for your IT Department, and you have been tasked with the job of advertising the listing and interviewing the applicants. In the job description, you've defined the position, what it entails and the minimum requirements the ideal candidate must meet. But let's take the case of a general IT technical position, one in which there is no specific specialization required. Once you have posted the position both internally and externally and received many, if not hundreds of resumes for this one position, how do you narrow down the selection to find the most qualified applicant? This is where your work really begins!

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Topics: Hiring and Recruiting

Accelerating Your Growth Through Acquisitions: MSPradio 60

Posted by Nate Teplow on August 11, 2015

 

There's a lot of acquisition activity in the managed services industry. There are opportunities to be acquired as an MSP, but there's also opportunities to make an acquisition and accelerate your growth. But how do you know if you're ready to make an acquisition?

On this episode of MSPradio, we welcome back George Sierchio, Vice President & Senior Partner at Cogent Growth Partners, who talks about how you know if you're ready to acquire and how you can be successful in that acquisition.

Tune in now and learn if you're ready to accelerate your growth!

Have any thoughts to share or want to be on an upcoming show? Email us at mspradio@continuum.net

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Topics: Business Development and Growth, Revenue Growth and Profitability, Information Security, Mergers and Acquisitions, Podcast

Pricing Your Managed IT Services: Lessons You Learn When Running a Lemonade Stand

Posted by Lily Teplow on August 3, 2015

Pricing has become a very big topic for managed IT service providers, and for good reason. In the ever-changing IT market, there’s a real struggle in determining how to value and price your services. With so many different models and approaches, how do you know which makes the most sense for your business?

I know lemonade and managed IT services don’t really go hand in hand, but let’s get nostalgic for a moment here. Back in the day, around this time of year, you were probably setting up shop at the end of your driveway selling cups of lemonade for 50 cents… or maybe even $1 if you were feeling bold. What you didn’t know back then, was that finding the best price point for your lemonade would actually be a similar struggle to pricing your managed IT services! Ok, maybe that one’s a stretch. But in order to identify the right price for your service offering, you should check off this next item on our MSP Summer BuckIT List: familiarize yourself with the pros and cons of today’s pricing strategies.

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Topics: Sales and Marketing, Pricing and Packaging

How to Find and Retain the Best Talent for Your Business: MSPradio 55

Posted by Nate Teplow on July 2, 2015

Finding and retaining good talent is something all small business struggle with. Employee churn is one of the biggest hurdles to growth, so how can you be sure to not just find good talent but keep good talent when it comes to your business?

On this episode of MSPradio, we chat with Wayne Rampey, CEO, and Todd Billiar, Director of Channel Sales & Marketing at VAR Staffing. Wayne and Todd cover some of the key steps in the MSP talent acquisition process and what you need to know to be successful.

Tune in now to learn how to prevent good talent from slipping through your fingers!

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Topics: Business Development and Growth, Revenue Growth and Profitability, Hiring and Recruiting, Podcast

Create "Hire"works to Recruit Top Talent

Posted by Lily Teplow on July 2, 2015

Break out the fireworks - America’s most patriotic holiday is right around the corner! Fourth of July is a day where barbecue tongs circulate tabletops, and there’s never a shortage of hot dogs. It’s a day where people parade around in those American flag shorts they’ve had since college, and get zero judgment for it. This holiday may be a massive display of red, white, and blue, but our nation's birthday is mainly a day you spend surrounded by friends and family. Everybody enjoys good company, especially in the office. Having talented and valuable employees is what makes a company most successful. This brings us to our next July 4th-themed item on our MSP Summer BuckIT List: create “hire”works to ramp up your recruiting efforts!

Keep reading to learn how you can recruit and hire top talent for your business!

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Topics: Business Development and Growth, Hiring and Recruiting

Better Call an MSP: Hiring Long-Term, Effective Employee Talent

Posted by Ray Vrabel on March 26, 2015

In previous blog posts, I've discussed various tips on how MSPs can break the cycle of various “bad” business habits. In keeping with that same theme, I would like to welcome you to this year’s new blog series, “Better Call an MSP.” For this new monthly blog series, we are changing how we choose each monthly blog topic for discussion. We would like to hear from you, the MSP community, and discuss what you need to know! Comment below with any questions or challenges you have.

For this first post, we're discussing hiring and recruiting processes. Having personally participated in those that have worked, here are some tips to keep in mind when starting the hiring process to save both time and money – and to ensure that the hire is an appropriate long-term fit.

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Topics: Business Development and Growth, Hiring and Recruiting

What You Should Look for in Mergers and Acquisitions: MSPtv Episode 40

Posted by Tim Lewis on March 24, 2015

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Mergers and Acquisitions can be exciting events for Managed IT Service Providers. Being acquired can provide access to new product lines, clientele, and knowledge on new technology. But before you sign on the dotted line, it's important to see if your business can really mesh well with your new business partner. Sure, there is a big financial reward in M&A's, but having a similarity in culture and intentions can be just as important in the long run. One of our partners, Jay Ryerse, CEO of JTECH Networks, was recently acquired by Digitel Corporation. We decided to sit down to speak with him about the recent acquisition. Tune in!

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Topics: Mergers and Acquisitions, Video

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