MSP Blog Logo

BDR

Business Growth

Cybersecurity

Help Desk

MDM

RMM

Sales & Marketing

Subscribe

Remote Monitoring and Management

How to Choose the Best RMM Solution for Your Business in 2017

Featured Post

How to Choose the Best RMM Solution for Your Business in 2017

Consider your growth goals for the year ahead and ask yourself, “Am I using the right RMM solution for my business?" Here are some things to consider when looking for the best RMM software in 2017.

Read Now

A One-Time Assessment Is Only the First Step: The Case for Ongoing Network Assessments

Posted by Win Pham on September 21, 2017

A-One-Time-Assessment-Is-Only-the-First-Step--The-Case-for-Ongoing-Network-Assessments.png

An important part of managed IT services is network assessments, which give managed services providers (MSPs) the ability to perform scans of their clients’ entire IT environments. Today, many MSPs use one-time network assessment tools, such as Network Detective, as a way to convert prospects into new clients and uncover new projects for existing clients. However, an even bigger opportunity exists with IT assessments in developing a long-term program of regular, ongoing assessments.

A single assessment is only the first step to a comprehensive and effective program, one that will help you mitigate ongoing risks for your end-user companies, establish more consistent streams of revenue, and strengthen client relationships. Here are the benefits of performing ongoing network assessments and why MSPs should work to incorporate them into their overall strategy.

Read More

Topics: Remote Monitoring and Management, Navigate 2017

Benefits of Using an Integrated RMM and NOC Platform

Posted by Lily Teplow on August 11, 2017

Technicians play an absolutely critical role in every Managed Services Provider (MSP) organization today—but finding, hiring and retaining the right talent are often difficult and expensive processes. And while MSPs do need an in-house team to conduct onsite work and meet with customers, they can further-extend their capabilities and remain cost-effective by leveraging an outside Network Operations Center (NOC). 

Read More

Topics: Business Development and Growth, Remote Monitoring and Management, NOC

Tasks Every MSP Wishes They Didn't Have to Do In-House

Posted by Ian Waters on July 27, 2017

Tasks Every MSP Wishes They Didn't Have to Do In-House.png

Over the past few years, we’ve been making the move from the traditional break/fix model of providing IT support to the managed services provider (MSP) model. Moving from a reactive business to a proactive one means you end up doing a lot more chores for your clients in the background. However, there comes a point when managing and executing these tasks in-house can become a burden for your business.

From the smallest one-man-band to the largest of MSPs, there are always things we wish we didn’t have to do ourselves. Let’s take a look at the most common tasks every IT provider wishes they didn’t have to do in-house. 

Read More

Topics: Remote Monitoring and Management, Outsourcing, Service Delivery and Operational Efficiency

Partner Spotlight: How 3 MSPs Benefit from Continuum’s Integrated RMM and NOC Platform

Posted by Lily Teplow on June 30, 2017

Partner Spotlight: How 3 MSPs Benefit from Continuum’s Integrated RMM and NOC Platform

With the first half of the year coming to a close, it presents a great opportunity to start reevaluating the products, services and contracts for your technology, to decide if they are still the best fit for your business. If you’re a managed services provider (MSP) looking to accelerate business growth and success this year, you might want to consider the benefits of leveraging a remote monitoring and management (RMM) solution that is fully integrated with a network operations center (NOC).

Don’t want to take my word for it? Let’s hear from three Continuum MSP partners who have been able to increase efficiency, enhance service delivery and embrace scalability with the help of Continuum’s integrated IT platform.

Read More

Topics: Remote Monitoring and Management, Network Operations Center

How to Get Technician Buy-In for an Outsourced Network Operations Center (NOC)

Posted by Matthew Waters on June 8, 2017

How to Get Technician Buy-In for an Outsourced Network Operations Center (NOC)

Have you considered changing your managed IT services business model to cut and smooth labor expenses, thereby growing profit margins? If you have, you've likely thought about the advantages of working with a Network Operations Center (NOC), a team of highly certified technicians and engineers that you pay a monthly fixed cost for. This all sounds good, right? Unfortunately, not everyone at your company may be as easily sold. Your technicians may feel threatened that they'll be let go and replaced with this new team of experts. So, how do you get past this? Luckily, I've talked to many partners who've found remarkable success by leveraging dedicated technical support!

Read More

Topics: Business Development and Growth, Network Operations Center

Beyond Servers and Desktops: Are You Missing Half of the Network Story?

Posted by Alex Hoff on March 23, 2017

Beyond Servers and Desktops: Are You Missing Half of the Network Story

When offering network services to your clients, managing servers and endpoints—and managing them well—is important. That pretty much goes without saying. Of course, this is all possible with a proactive remote monitoring and management (RMM) solution that helps you automate your server and endpoint work. Without the help of automation, running antivirus programs, software upgrades, patching and more just wouldn’t be feasible.

But that’s only half the story of network management.

Read More

Topics: Remote Monitoring and Management, Service Delivery and Operational Efficiency

How Continuum’s NOC Can Resolve up to 90% of Issues for You

Posted by Lily Teplow on February 10, 2017

How a NOC Can Solve 90 percent of Your Issues For You.png

Wouldn’t it be nice to wake up in the morning to find out that a major client issue was proactively identified—and resolved—while you were counting sheep? Or if your technicians were able to spend less time monitoring alerts and focus on more strategic, revenue-driving projects? Fortunately, this isn’t a fantasy scenario—it’s all possible when you leverage Continuum's Network Operations Center (NOC) technicians in conjunction with our IT management platform.

Read More

Topics: Business Development and Growth, Network Operations Center, Service Delivery and Operational Efficiency

How to Choose the Best RMM Solution for Your Business in 2017

Posted by Nate Teplow on February 7, 2017

How to Choose the Best RMM Solution for Your Business in 2017.png

No matter what the size, structure or specialties of your MSP business, you should always be evaluating the solutions you use to ensure they’re helping you achieve success. Your RMM solution is a key technology that you build your business around and can directly impact your profitability. Consider your growth goals for the year ahead and ask yourself, “Am I using the right RMM solution for my business?"

Here are some things to consider when looking for the best RMM software in 2017.

Read More

Topics: Business Development and Growth, Remote Monitoring and Management

Scaling for Success: The MSP Guide to Operational Efficiency [eBook]

Posted by Joseph Tavano on January 11, 2017

Scaling for Success The MSP Guide to Operational Efficiency eBook Excerpt.jpg

"My technology is much too 'noisy,' which amounts to costlier, inefficient service delivery."
"My staff can't support additional new clients and I can't afford (or find) qualified talent." 
"I'm not sure how to organize my team if I partner with a third-party Network Operations Center (NOC)."

No matter the size or scope of their business, MSPs' inner monologues typically center around any or all of these three legitimate financial and operational concerns. Frustratingly enough, there hasn't been one go-to piece of content designed to guide you through the staffing and profitability dilemma that's holding you back from achieving real, manageable growth. Until now. 

Read More

Topics: Business Development and Growth, Remote Monitoring and Management, Service Delivery and Operational Efficiency

How to Decrease Your RMM Support Costs

Posted by Nate Teplow on December 7, 2016

How to Decrease Your RMM Support Costs.jpg

If you want to increase your margins, there are two main ways to do so. Option 1: you can increase your prices, which may lead to tough conversations and/or client churn. Option 2: you can decrease your costs, which can be much more effective because it gives you more control over your margins and isn’t client-facing.

In this blog post, we’ll outline some key considerations and strategies to decrease your remote monitoring and management (RMM) support costs to help you optimize your profitability and grow your business.

Read More

Topics: Revenue Growth and Profitability, Remote Monitoring and Management

14 Aggravating Challenges MSPs Face Each Day

Posted by Nate Teplow on November 29, 2016

14 Aggravating Challenges MSPs Face Each Day.jpg

Business challenges are inevitable, but figuring out how to effectively identify and overcome these obstacles will mean the difference between scaling profitably and stagnating.

If I were to ask you to name your biggest pain point, you'd probably say "cash flow," "lack of time," or "not enough bandwidth," but dig deeper. Is the primary issue that you can't simultaneously generate new business while supporting your existing client base? Does your clunky technology stack eat up valuable staff time and talent? Perhaps you have a talent problem and struggle to hire or retain qualified personnel.

There's no shortage of challenges, but to adequately address each you have to tackle the root cause. To help you paint a clearer picture, we’ve outlined 14 common problems that MSPs face daily. Read on to see if any sound familiar and check out a new tool we created to help you overcome each!

Read More

Topics: Business Development and Growth, Remote Monitoring and Management

Is Your RMM Solution Holding You Back?

Posted by Joseph Tavano on November 16, 2016

There’s only a few weeks left in 2016, which makes it a great time to start reevaluating the products, subscriptions, services and contracts for your technology, to decide if they are still the best fit for you business. Often, it becomes apparently clear over time when your technology is not aligned to meet the current needs of your business. However, when forecasting for greater growth in the future, the outlook can become murkier.

Read More

Topics: Revenue Growth and Profitability, Remote Monitoring and Management

Are Outdated Browsers Leaving Businesses Vulnerable? [CHART]

Posted by Lily Teplow on November 4, 2016

Are-Outdated-Browsers-Leaving-Businesses-Vulnerable.png

Users must regularly maintain, patch and update software, applications, plug-ins and more, but just how many businesses are overlooking this important security concern? In our latest chart, we reveal the percentage of users running outdated browsers. As you know, cybercriminals continually look for vulnerabilities to exploit in frequently used programs. Proper patch management, however, helps prevent devices from becoming compromised. So how do you have this conversation with potential clients, and which questions should you expect to answer?

Read More

Topics: Information Security, Patching, MSP Sales Chart

Updates to Microsoft's Patching Process and the Impact on MSPs

Posted by Joseph Tavano on October 27, 2016

MS Patching.jpg

Microsoft has recently updated their decades-old standard patching process, which amounts to what some have called a “seismic” shift in the process. Now, windows patches will be deployed in a cumulative patch, without giving users the option to select and choose (or reject) individual patches throughout the process. This changes how end users, MSPs as well as software vendors and partners approach patching, leaving the entire channel to reassess their internal processes as a result of this shift.

Read More

Topics: Patching, Podcast

5 Ways to Maximize the ROI from Your Continuum Partnership

Posted by Brent Whitfield on October 20, 2016

As CEO of DCG Technical Solutions, Inc., I've been providing IT support in Los Angeles since 1993. Central to our managed IT services solution for almost 10 years, Continuum's IT management platform has helped us transform our business growth. After being recognized among the Top 10 Fastest Growing MSPs in North America by MSP Mentor and featured in Fast Company, CNBC, Network Computing, Reuters, and Yahoo Business, partners are always asking me how we do it. In fact, the topic is so popular it was one of the top 10 rated sessions at Navigate 2016! Well, the secret to getting more out of your Continuum partnership really all starts with applying the following five best practices: 

Read More

Topics: Remote Monitoring and Management, Network Operations Center

10 Ways to Compare PSA Systems

Posted by Linda Brotherton on September 20, 2016

There are a lot of PSA software choices on the market. It can be confusing to know what to look for and which option is best for your company. Here are 10 key considerations when picking out a new PSA platform:

Read More

Topics: Remote Monitoring and Management, Navigate 2016

Are You using a Smart RMM Platform?

Posted by Joseph Tavano on August 18, 2016

MSPs know a thing or two about alerts; they are a perennial hallmark of remote monitoring platforms. Alerts are what give MSPs insight into the networks they service and inform them on what needs attention.

But as an MSP business grows and the number of endpoints that are covered expands, the number of alerts generated can wind up being overwhelming.

Read More

Topics: Remote Monitoring and Management, Network Operations Center

3 Factors to Consider When Evaluating RMM Providers

Posted by Joseph Tavano on August 11, 2016

In the business of remote monitoring and management (RMM), it seems like there are new options in the marketplace every year. Solutions, platforms, features, and integrations are released, re-named, re-aligned and re-branded to increase adoption in the channel. However, if you’re an MSP who’s in the market to choose an RMM provider (or switch to a new one), it can be overwhelming to sort through it all.

Read More

Topics: Business Development and Growth, Revenue Growth and Profitability, Remote Monitoring and Management, Network Operations Center

Why You Need to Offer 24x7x365 IT Support

Posted by Jaq Baldwin on August 10, 2016

If you're an MSP and you’re not providing 24x7x365 IT support, you're cheating your clients out of services they really need to keep their businesses afloat and stay productive.

Still, many MSPs only offer 9am-5pm Monday-Friday coverage over round-the-clock managed IT services. Why? More often than not, MSPs favor extending the support window, but simply don’t have the bandwidth or internal resources needed. Rather than stretch yourself and your technicians thin, you’re forced into only providing coverage during normal week day business hours.

Read More

Topics: Remote Monitoring and Management, Help Desk, Customer Service

7 Questions to Ask Prospects About Their Break/Fix Approach

Posted by Jaq Baldwin on July 26, 2016

7-questions-to-ask-prospects-about-their-break-fix-approach.jpg 

When I speak to business owners and leaders about managed services, I'm often confronted with the argument that they are perfectly content with their current "we call when we have a problem" (also known as a break/fix) model. Many incorrectly believe that they're already receiving managed IT services. 

As MSPs, you and I already know why this model is so problematic. Break/fix models present several problems, but there are a few key points you can make to successfully counter this line of thinking. 

Read More

Topics: Sales and Marketing, Remote Monitoring and Management

How to Sell RMM to Prospects: The Weekly Byte [VIDEO]

Posted by Brandon Garcin on July 25, 2016

The Weekly Byte Episode 17

Remote monitoring and management (RMM) technology is an essential component of any modern MSP portfolio—but managed IT services doesn’t exactly sell itself, and it can be difficult to convince some prospects of the value you’re bringing to the table as a provider.

In this edition of The Weekly Byte, we outline three important considerations to keep in mind when bringing RMM and managed services to market. Tune in now to learn more!

Read More

Topics: Business Development and Growth, Sales and Marketing, Remote Monitoring and Management, The Weekly Byte, Inbound Marketing

The Benefits of Offering Network Assessments as an IT Service

Posted by Michael Mittel on July 7, 2016


As an MSP, you need to be able to do and offer it all, in order to keep up with your clients' ever-increasing list of IT needs. That's why many solutions providers turn to Continuum's IT management platform, enabling them to experience high margins and profitability by leveraging Continuum's integrated, 24x7x365 Network Operations Center (NOC), remote monitoring and management (RMM) and backup and disaster recovery (BDR) solution.

Read More

Topics: Revenue Growth and Profitability, Remote Monitoring and Management, Navigate 2016

How to Improve Your SLAs with More Precise Terms

Posted by Charles Love on May 13, 2016

Let’s talk about those dreaded service-level agreement (SLA) terms you agree to with your customers. You know, the topics and terms that can lead to very heated discussions in industry peer groups. This is such a contentious issue because everyone views them differently and has a different and usually strong opinion on them.

Read More

Topics: Network Operations Center, Help Desk, Customer Service

Why a Fully-Managed IT Platform Knocks it Out of the Park!

Posted by Ben Barker on April 4, 2016

The shortstop is the captain of the infield. The center fielder is the captain of the outfield. But the manager of a baseball team is the captain of the ship. When baseball's Opening Day kicked off, there wasn't a single player that filled out the lineup card. That is the job of the manager. Without the manager, the players would be left to make crucial decisions that would force them to spend less time focusing on what they do best, playing the game.

Read More

Topics: Remote Monitoring and Management, Backup and Disaster Recovery

5 Signs an SMB is Ready for RMM

Posted by Jaq Baldwin on March 24, 2016

Convincing prospects to first conclude that they need a managed services provider (MSP) to help fight the good fight means you have shown them the value you provide as an IT solutions provider. They know they need to outsource support to a capable team. But in your conversations with clients, you should be discussing the importance of your remote monitoring and management (RMM) platform and how leveraging this preventative technology will provide them with much-needed peace of mind.

So here are five signs business owners of the small- and medium-sized businesses you're engaged with may be ready for your remote monitoring and management solution. 

Read More

Topics: Remote Monitoring and Management

The Top 5 MSP Blog Posts of February 2016

Posted by Lily Teplow on March 1, 2016

Spring is in the air, folks! Although most of us won’t miss the icy weather and all that snow, let’s take a look back on the month of February to recap our most read MSP blog posts. We covered a lot of topics this past month, including how to protect clients against Locky ransomware, a breakdown of the three main pricing packages and the difference between a fully-managed help desk and a network operations center (NOC). We even put a managed IT services twist on some of our favorite romantic comedies!

So without further ado, here are the top 5 MSP blog posts our readers couldn’t get enough of this February!

Read More

Topics: Business Development and Growth, Data Protection, Network Operations Center, Help Desk

What is the Difference between a Fully-Managed Help Desk and Network Operations Center (NOC)?

Posted by Lily Teplow on February 4, 2016

It can be difficult to manage technical support and front-line user support inhouse, so many MSPs look to third-party options and offerings to help absorb some of these tasks. When doing so, it's important to know the difference between an outsourced Network Operations Center (NOC) and Help Desk in a fully-managed - meaning support is integrated with your IT management platform - business model. So what is the main difference? A fully-managed help desk is where all the end-client interaction takes place, whereas a fully-managed NOC provides back-end maintenance, problem resolution and support for the MSP.

Let’s examine both solutions more closely.

Read More

Topics: Remote Monitoring and Management, Network Operations Center, Help Desk

Make Your IT Service Delivery As Predictable as Groundhog Day

Posted by Jaq Baldwin on February 4, 2016

While no one would want to experience the ongoing living nightmare Phil Connors (played by Bill Murray) did in the 1992 film, Groundhog Day (I know you watched it Tuesday), a lot of the businesses I work with express a strong desire for predictability when it comes to IT services and support. Many times they just want to know when to expect a return call, when they can be back up and running, or when their projects can be completed. My team and I work hard to make our managed services support as predictable as possible every day, but we know it's a constant challenge.

Read More

Topics: Remote Monitoring and Management

10 Red Flags When Evaluating or Working with an IT Management Platform Provider

Posted by Lily Teplow on February 2, 2016

With the first month of 2016 already behind us, you should hopefully have already made headway on your 2016 business plan. In order to reach these goals, you can't just have vendors. You have to have true business partners. Whether you are searching for the right IT management platform provider or evaluating if your current solution is right for you, here are 10 red flags to look out for in any third party business relationship.

Read More

Topics: Business Development and Growth, Remote Monitoring and Management

3 Myths About Outsourcing That Are Slowing You Down

Posted by Shannon Mayer on January 8, 2016

In our last “Better Call an MSP" post, Ray discussed how to mitigate the damage when malware and viruses attack. This time, let’s discuss something that too often has had a negative connotation surrounding it—outsourcing. I really think this is an area that many MSPs are overlooking, as I argue in this post. Here are some of the most common myths about outsourcing and why you should consider this approach as you continue to grow and scale your business.

Read More

Topics: Business Development and Growth, Revenue Growth and Profitability, Network Operations Center

Do You Spend Too Much Time and Money Maintaining Your Managed IT Services Tools?

Posted by Ben Barker on January 7, 2016

People use tools to make their jobs easier. A carpenter might use a SKILSAW to more easily complete a project, a director may take advantage of an Arri 35mm camera to shoot a movie and you might seek out remote monitoring and management (RMM) software to more easily monitor your clients' endpoints. When these tools work properly, you are able to complete projects much more effectively than you would be able to without them. But what happens when things go wrong?

Read More

Topics: Business Development and Growth, Remote Monitoring and Management, Network Operations Center

Confessions of a Formerly Burned-Out Technician

Posted by Tonya Barnett on November 17, 2015

I started my IT career as a technician, originally working in a high volume call center-type help desk, and then later moving to a desktop support/system admin position for a local IT company closer to home. Within a few years, I found myself at a dead end with no vertical movement within the company. I was not learning anymore, as each person had a niche and refused to train anyone else on that product, which left me and my fellow technicians feeling rather bored with large gaps in our trainings. I enjoyed my job, but my growth was stagnant, and I wasn't being challenged with any new issues. Can any of you relate?

Read More

Topics: Remote Monitoring and Management, Help Desk

3 Benefits of Having an RMM Solution with a Network Operations Center Fully at Your Command

Posted by Mary McCoy on October 8, 2015

Alright, you have RMM monitoring all of your clients' servers, but maybe you and your techs are the ones managing every alert and ticket. Alternatively, you've recognized the value of people-powered technology and have backed your IT team with a Network Operations Center (NOC), but you're still burdened with low value tasks that prevent you from acquiring and supporting new business, your employees from realizing their full potential and your clients from maintaining uptime and profitability. Any of these scenarios describe you? Read on.

Read More

Topics: Remote Monitoring and Management, Network Operations Center

How Using Pre-Built Scripts Helps MSPs Deliver Quicker Remediation

Posted by Jaq Baldwin on September 17, 2015


When providing end user support either remotely or onsite often times, your end users encounter similar troubles day in and day out. It's just a different set of circumstances - the names have been changed but the problems remain the same. 
 

As your client base increases and you continue to encounter these recurring issues, time becomes more of a premium. To be a successful managed services provider, you have to offer quick remediation. 

Read More

Topics: Remote Monitoring and Management, Network Operations Center

5 Cases of Companies that Successfully Pivoted Business Models

Posted by Mary McCoy on July 21, 2015

(and one case of a well-known brand that failed to stay relevant with the changing times)

Does your business model make sense? Just because it did at one time doesn't mean it still does now. No one understands this better than these five companies that went back to the drawing board to reestablish their claim on their respective markets, or those markets they broke into as a result of recognizing a different need that their products or services could solve. As MSPs, it may be time to rethink the way you do business.

Read More

Topics: Business Development and Growth, Network Operations Center

Have You Learned the Basics of RMM?

Posted by Mary McCoy on July 10, 2015

As MSPs and IT Solution Providers, you're in the business of providing peace of mind. If client systems go down and your customers can’t get any work done, it’s your reputation that’s on the line. That’s why a powerful and proactive Remote Monitoring and Management (RMM) platform is such a critical component in any modern IT services model. But what makes a great RMM tool? Which features and capabilities are most important, and how should you go about finding the right RMM provider?

Read More

Topics: Remote Monitoring and Management

VIDEO: Escaping the JAWS of IT

Posted by Tim Lewis on July 7, 2015

Have you ever thought to yourself, I wonder what the movie Jaws would be like if it were about a virus and not a shark? So have we. To celebrate Shark Week, we decided to recreate the film's iconic town meeting scene, but with an IT twist. Join us as Chief Information Officer Brody Rhombus struggles to keep his office afloat after a horrifying virus attack endangers the livelihood of his clients' devices. In a role heralded by critics as "an unparalleled display of true acting grit," Glenn Barley reprises his role as Blake Break-Fix (Quint), a down-and-dirty Break-Fix type with a big head and a bad attitude. How will Brody handle this summer's scariest threat? Will the attacks continue? What will become of the end users of Amity Island?

Check out our latest cinematic masterpiece, and add "leverage the expertise and efficiency of a Network Operations Center (NOC)" to your MSP Summer BuckIT List!

Read More

Topics: Network Operations Center, Video

Use RMM as a Fast Pass for Client Service Delivery

Posted by Lily Teplow on June 22, 2015

 Use-RMM-as-fast-pass 

 

Now that summer is in full swing, we thought this would be a perfect time to put together a bucket (or “buckIT”) list to help you improve and expand your IT services this season. To make your summer even more worry-free, we’ll be providing you with your MSP Summer BuckIT List, a series compiling 15 tasks you can check off to help your business thrive this summer and into the end of the year! What better way to kick off our summer buckIT list than with the services you provide your customers. So without further ado… the first item on our buckIT list is to take advantage of and increase sales for Remote Monitoring & Management (RMM).

Today, RMM lies at the heart of any managed IT service because it’s a proactive and easy way to monitor, troubleshoot, and maintain desktops, servers, mobile devices and other endpoints for your clients. Summer is the season for fun in the sun, so even when your clients are on a long vacation, or taking a day-trip to an amusement park, they will be at ease knowing that their network is constantly looked after and managed with RMM.

Continue reading to find out how RMM can benefit your business and those of your clients.

Read More

Topics: Business Development and Growth, Remote Monitoring and Management, Network Operations Center

May the Fourth be With You! 7 Star Wars Characters That Are Just like MSPs

Posted by Joseph Tavano on May 4, 2015

May_the_Fourth_be_With_You_7_Star_Wars_Characters_That_Are_Just_like_MSPs-1.jpg

This is the blog post you’re looking for!

In honor of it officially being Star Wars Day, May the 4th (not to be outdone by Tuesday, Revenge of the Fifth), we decided to put together a list of all the ways that MSPs are just like characters in the Star Wars saga. There’s a lot that the galaxy far, far away has in common with managed IT services, and just like the Star Wars franchise is set to grow massively this year in scope and profits, managed services will too.

So, grab your BlasTech E-11 blaster rifle, a hydrospanner, or that trusted lightsaber, and let’s take a look at the characters that are most similar to MSPs!

Read More

Topics: Remote Monitoring and Management, Network Operations Center

Be the Solution to Your Client's Network Bottleneck!

Posted by Scott Spiro on April 16, 2015

Be_the_Solution_to_Your_Clients_Network_Bottleneck_

Let’s say that your client gets new equipment and software for their company’s network, expecting to see a boost in performance. When everything is tested, they see no change in performance, which understandably bums them out. In a situation like this, your client's network is likely bottlenecking, and they might not recognize that. That's where you and your managed IT services come in!

Read More

Topics: Business Development and Growth, Remote Monitoring and Management

7 Must-Have Managed IT Services Offerings for 2015 [Slideshare]

Posted by Mary McCoy on March 12, 2015

7-must-have-managed-it-services-offerings-for-2015


Are your 2015 revenue goals baring down on you, seemingly unreachable? How are you tracking for MRR so far? 

If you're not growing as fast as you'd like, take a deep breath. We may already be three months into the new year, but there's still plenty of time to take your MSP business to the next level. The solution may be simpler than you think: expand your portfolio of service offerings! 

Read More

Topics: Revenue Growth and Profitability, Information Security, Remote Monitoring and Management, Backup and Disaster Recovery, Mobile Device Management and IT Mobility

VIDEO: The Godfather of IT

Posted by Tim Lewis on March 6, 2015

godfather-of-it-thumbnail.jpg
 


If there's one thing we all strive to be, it's the Godfather of IT. This enviable MSP would break free from break-fix, measure his KPIs carefully, and keep his family close, but his enemies closer. In a returning role of the decade, actor Brody Rhombus returns to the big screen, offering a first hand look at exactly how an MSP can grow from a simple break-fix shop to a powerful and influential MSP for all techs to look up to. Take a look at this exclusive trailer for "The Godfather or IT!"

Read More

Topics: Business Development and Growth, Remote Monitoring and Management, Network Operations Center, Video

11 Must-Know 'Critical' Patch Updates

Posted by Brandon Garcin on February 26, 2015

critical-patch-updates-since-december


Over the past few months, we’ve seen the monthly ‘Patch Tuesday’ release several patch updates that have been rated ‘Critical.’ Whether you deploy your patches manually or automatically, it’s important for MSPs to stay up-to-date on recent 'Critical' patching updates. Your clients are depending on it!

Here are 11 of the most notable ‘Critical’ patch updates since December. 

Read More

Topics: Information Security, Patching

3 Managed IT Services eBooks MSPs Can't Do Without!

Posted by Stephanie Moncayo on February 24, 2015

top-3-msp-ebooks

As we prepare to release more content throughout the year, we wanted to make sure you're all caught up with our current collection. So far, MSPs have found the following three eBooks to be real page-turners:

These top three eBooks walk MSPs through all the essentials of a fully-integrated managed IT services model, teaching you how to double tech utilization, scale your business and tap into new revenue opportunities. Find out why business owners like you are hitting the eBooks!

Read More

Topics: Business Development and Growth, Revenue Growth and Profitability, Remote Monitoring and Management, Network Operations Center, Help Desk, Customer Service

Does Your RMM Provider Make the Grade?

Posted by Mary McCoy on February 9, 2015

Do you remember that one teacher that went above and beyond to make sure you understood material? One semester in college, I didn't exactly ace my first Principles of Microeconomics exam, but my TA believed in my potential so much from the weekly discussion section of the course, that she reached out and volunteered to tutor me outside of class. After working with her, my exam grades improved dramatically, and I went on to major in economics a year later.

Expect this level of attention and dedication from your Remote Monitoring and Management (RMM) platform provider. There are many ways that your vendor can show you the love, but when seeking out your RMM valentine, pick one that's invested in your success. Are you receiving assets designed to help you grow and scale your business? Is your vendor taking the time to educate you on their various products and services by offering a FREE online training and certification program? If not, it may be time to graduate on to the next big thing...

Read More

Topics: Business Development and Growth, Remote Monitoring and Management

3 Drawbacks to Software-Only Solutions That All MSPs Should Know

Posted by Nate Teplow on February 5, 2015

3-drawbacks-software-only-solution

Managed service providers (MSPs) have many technology options to choose from in order to run their business, and these solutions run a full spectrum of costs and features associated with each. As a business, you need to make a margin on the technologies you choose for your clients; however, many MSPs think that the best way to do this is to choose the technology with the lowest cost.

This is the wrong way to think about making margins. Almost all low-cost solutions offer just software, which can lead to many on-going, unforeseen costs. Let’s discuss some of the drawbacks of a software-only solution.  

Read More

Topics: Business Development and Growth, Revenue Growth and Profitability, Remote Monitoring and Management

Invest in an RMM Vendor that's Invested in Your Success & Pay IT Forward: IT Resolution 9

Posted by Stephanie Moncayo on January 27, 2015

In business as in life, cutting out unhealthy relationships and taking the time to strengthen ones with those who are a positive influence is a necessary practice. That's why it's also your next IT resolution challenge! You want to surround yourself with people that have your goals and interests at heart. That's why I urge you to invest in an RMM or Software as a Solution (SaaS) vendor that's invested in your success, a true business partner. That's step 1, but you can't ignore your client relationships.

Concentrate on finding a managed IT services platform with the following 3 qualities. You can then turn it around and pay it forward for your profitable clients. When you do, expect customer satisfaction and revenue to soar!

Read More

Topics: Business Development and Growth, Revenue Growth and Profitability, Remote Monitoring and Management

What If the 2015 NFL Playoff Teams Were IT Solutions?

Posted by Nate Teplow on January 26, 2015

NFL-teams-as-technologies

The Super Bowl is this coming weekend! Hopefully you’re as pumped as I am (although I doubt it unless you’re a fellow Pats fan). But even if my team wasn’t playing in the big game this weekend, I’m still a football fan and always enjoy watching the games. 

So in honor of the Super Bowl this weekend, I asked some of my other football-fan co-workers the question: What if each of this year’s playoff teams were IT Solutions?

Here’s what we came up with.

Read More

Topics: Remote Monitoring and Management, Backup and Disaster Recovery, Mobile Device Management and IT Mobility

Give Back to Clients & Employees: IT Resolution 2

Posted by Ben Barker on January 7, 2015

Day2-3
So, how are those resolutions going? Hopefully you've stuck with them to this point... Today, we continue our "10 Day IT Resolution Challenge" with a goal that should be on everyone's beginning-of-the-year list, to give back - not just to charities, but to your clients and employees as well!

Read More

Topics: Business Development and Growth, Network Operations Center, Help Desk, Customer Service

Cut Back on Caffeine & Get More Sleep: IT Resolution 1

Posted by Mary McCoy on January 5, 2015

cut-the-caffeine
We're five days into the new year, and let me guess? It's business as usual for you. Gone is your determination to stick to the lofty unrealistic expectations you've set for either yourself or your business. Well, forget your IT SNAFUs of 2014! Let 2015 be the fresh start you need!

For the duration of the month, we invite you to "Take the 10 Day IT Resolution Challenge." Ten blog posts, ten common resolutions with an IT spin. Today, we kick off this series with a goal too many of you try unsuccessfully to meet, cutting back on caffeine and getting more sleep...

Read More

Topics: Business Development and Growth, Network Operations Center, Help Desk, Customer Service

What it Means to be Channel-Exclusive

Posted by Nate Teplow on January 1, 2015

channel-exclusive

Happy New Year everyone! As we head into 2015, many of us, both individuals and companies, use the New Year to evaluate our values.

Whether you’re a Continuum partner or not, you may know that Continuum is a channel-exclusive company. We toss that term around a lot, but what does it really mean to be channel-exclusive?

It’s one of our core values and something we’re very proud of here at Continuum. So we thought we’d take a minute to explain what it means to us (and what it means for you) to be channel-exclusive.

Read More

Topics: Business Development and Growth, Remote Monitoring and Management, Outsourcing

6 Characteristics to Look for in Your Solutions Vendor

Posted by Nate Teplow on December 15, 2014

binoculars

As an MSP, choosing your solutions vendor is an important decision. It might not be like getting married, but it’s sort of like buying a house. You’ve got to spend time researching your options and finding one that fits your needs. While you can always move if things change down the line, it’s costly to jump around each year to a new vendor.

Read More

Topics: Business Development and Growth, Tech Quick Tips, Remote Monitoring and Management, Customer Service

VIDEO: NOCkem Sockem Robots!

Posted by Ben Barker on October 31, 2014

NSR

Just in time for the Holiday season comes the managed IT services game of the century! Make sure to get your hands on NOCkem Sockem Robots while you still can. Keep your fingers crossed that you'll have the power of the NOC on your side. Without it, you just might get REMEDIATED!

Read More

Topics: Network Operations Center, Video

Join the Ranks of the MSP Elite: Learn about Our 3 Service Levels!

Posted by Ben Barker on October 30, 2014

Elite_Cover


Being elite is something that everyone strives for. Whether you’re a middle-of-the-road quarterback trying to fit in with the Tom Bradys and Peyton Mannings of the world (I’m looking at you, Flacco), or an MSP looking to scale business and increase recurring revenue, being “elite” has a nice ring to it. 
Before you can call yourself elite, you’ve got to make sure that you’re equipping your business to succeed. By partnering with us, you already understand the value of our integrated Remote Monitoring and Management (RMM) and Network Operations Center (NOC) solution.

Still, our platform isn't one-size fits all. There are ways to get the most out of your NOC; ways to scale your business while getting the most “bang” for your buck, long after NOCtober. Unfortunately, many people aren’t taking advantage of this option.

Read More

Topics: Business Development and Growth, Revenue Growth and Profitability, Remote Monitoring and Management, Network Operations Center

VIDEO: Don't be a NOCless Monster

Posted by Ben Barker on October 24, 2014

NOCless_Monster

Feeling tired? Can't make friends at the office? Never have time to relax? If you anwered yes to any of these questions, there's a serious chance that you're a NOCless Monster. Don't be a NOCless Monster.

Read More

Topics: Network Operations Center, Video

NOCtober Is Almost Over, But Beware: Frankenstein IT Lives On!

Posted by Mary McCoy on October 23, 2014

638-franky

BOO! Of all the things that go bump in the night, you should be most afraid of Frankenstein IT haunting your MSP business. Are you stitching all of your IT services together, hoping to create the ultimate solution? It can be a real monster to manage! Instead, opt for an integrated business model to grow and scale your managed IT services.

Read More

Topics: Business Development and Growth, Network Operations Center

VIDEO: NOC, Paper, Scissors!

Posted by Ben Barker on October 17, 2014

NPS

Feeling drained from a long day of remediating easily solvable tickets? Are your eyes heavy from working multiple overnight shifts? Have no fear, the NOC is here! Take part in a hearty game of NOC, paper, scissors and find out why the NOC always wins!

Read More

Topics: Network Operations Center, Video

Scale Your Business with an Integrated RMM and NOC Platform

Posted by Ben Barker on October 16, 2014

RMM_NOC_BLOG

Image source: https://www.flickr.com/photos/78855484@N03/

If there’s one thing that all business owners have in common, it’s that they want to make money. When it comes to MSP businesses, making money means taking on more clients and managing more endpoints. This can be difficult to accomplish when you also have to minimize costs. Of course, Remote Monitoring and Management (RMM) allows you to oversee these growing endpoints, but who is resolving the issues? Who is remediating the tickets and monitoring the alerts? Surely the same technicians that were expected to oversee 500 devices can’t be expected to oversee 5,000! Are you coupling your RMM software with a Network Operations Center (NOC)?

Read More

Topics: Business Development and Growth, Remote Monitoring and Management, Network Operations Center

VIDEO: Productive, Efficient, Reliable: NOCtopus

Posted by Ben Barker on October 10, 2014

NOCtopus-1

Claude Computing (Brandon Garcin) was doing everything that he could to keep his MSP business afloat. But with a growing number of endpoints to manage and a lack of in-house technicians, Claude was fighting an uphill battle. Sleepless nights and early mornings brought Claude to the breaking point. That's when it happened. All of Claude's problems vanished when he became...The NOCtopus.

This film is rated RMM...

Read More

Topics: Network Operations Center, Video

VIDEO: NOC. NOC. Who's There? Your First #NOCtober Video!

Posted by Ben Barker on October 8, 2014

blog-noctober

Carve those pumpkin faces, break out the cider, and throw leaves into the air because it's everyone's favorite month of the year, NOCtober! Each day, we're even more excited to bring you 31 days of Network Operations Center (NOC) awareness! Before you pop in that Hocus Pocus DVD, may we suggest an alternative video for your viewing pleasure? Presenting: NOC NOC Jokes by Continuum...
Read More

Topics: Network Operations Center, Video

Why Every MSP Should Be Practicing ‘Smart Sourcing’

Posted by Matt Waters on September 2, 2014

Wicked-SmartImage Source: http://marilynmonbro.files.wordpress.com/2012/06/wicked-smaht.gif

As a business owner, your business means everything to you. Giving up control over any portion of your business can be very difficult, especially for MSP owners. It’s one of the main reasons that many have started MSPs, and is why MSPs don’t like the idea of outsourcing any part of their business – because it means giving control to someone else.

However, in order to be successful, sometimes we need to let go of control. Here’s why.

Read More

Topics: Business Development and Growth, Revenue Growth and Profitability, Network Operations Center, Help Desk

Why Automating Every IT Task Isn’t the Best Solution

Posted by Ray Vrabel on August 25, 2014

automation-fail

As the world becomes even more technologically advanced, there is push to automate anything and everything. The prospect of automating tasks is exciting for sure, and there is most definitely a place for automation within many industries.

So where does the MSP space fall in this new-found model of ‘efficiency’? RMM technology has advanced to allow for many IT tasks, both simple and complex, to be completely automated.

Read More

Topics: Business Development and Growth, Tech Quick Tips, Remote Monitoring and Management

We've Expanded Our Engineering Team in Mumbai, India!

Posted by Mary McCoy on August 12, 2014

Mumbai-engineering-team
Yes, that's right. We're delighted to announce that we've expanded our Mumbai engineering office, increasing our workforce to 120 engineers since January, with 30 more engineering hires planned, bringing the total team in India to 680 people! 

Read More

Topics: Industry News, Remote Monitoring and Management

[Breaking News] MSP Owners Are Now Taking Vacations – And Actually Enjoying Them!

Posted by Nate Teplow on August 11, 2014

office-space-milton-vacation

image source: http://momsbasementdotorg.files.wordpress.com/

Managed IT services providers in their natural habitats are well-known workaholics, though it’s hard to say whether this is a product of their environment or their general nature. The idea of any feral MSP letting go of issues long enough to sleep through the night, allowing work-related phone calls to go unanswered for an entire meal or taking off an entire work-free weekend is virtually unheard of. That is, until a recent study came back with some startling revelations.

Read More

Topics: Business Development and Growth, Revenue Growth and Profitability, Industry News, Remote Monitoring and Management

5 Practical Steps Every MSP Can Take to Increase Their Profitability

Posted by Ray Vrabel on June 17, 2014

increase-profitability

Growth for MSPs can be elusive. There are many reasons for this and they are often tied to very specific reasons that apply to each MSP individually. That makes sense because every business is unique, however there are a number of common challenges many MSPs face, and with those challenges, a number of steps each MSP can take to increase their profitability.

Read More

Topics: Business Development and Growth, Revenue Growth and Profitability, Remote Monitoring and Management, Network Operations Center, Help Desk

29 Statistics Every MSP Needs to Know

Posted by Nate Teplow on April 29, 2014

29-stats-every-msp-needs-to-knowThey say that numbers speak louder than words, so here are a few numbers we think shout volumes. We think it’s pretty clear that the need for managed IT services isn’t going anywhere. Check out these stats and let us know what your predictions are for the MSP industry. 

Read More

Topics: Industry News, Tech Quick Tips, Cloud Computing, Remote Monitoring and Management, Backup and Disaster Recovery

How to Provide IT Support Around the Clock

Posted by Jacque Rowden on January 20, 2014

service-desk-repsDoes anyone who works in the IT space (or any industry, for that matter) not think it is essential to have 24/7/365 coverage? How would you respond to a tech support company that only responds from 9 am to 5 pm EST? Would they last long? Most likely not!

Read More

Topics: Business Development and Growth, Tech Quick Tips, Remote Monitoring and Management, Network Operations Center, Help Desk

Load More
RMM 101: Must-haves for Your IT Management Solution
MSP Guide to Managed Services SLAs  [white paper]