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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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MSPradio 2014 Recap: Episode 34

Posted December 29, 2014by Nate Teplow

Episode34-2014-recap

I've had a blast bringing MSPradio to you all this year. For our end-of-the-year episode, I've gone through and pulled clips from every guest from every episode. It's fun to hear all of the different topics we've covered on the show and I hope you enjoy listening to it as much as I enjoyed putting it together.

Below I've included time stamps for clips and links to the previous episodes, so if you want to hear more from one of the segments, you can find it below.

Thanks for tuning into MSPradio this year and I'll see you all in 2015 for more MSPradio!

 

 

Sound Clip Time Stamps
0:00 - 2:23 - Intro: Nate Teplow, Your Host

2:24 - 3:04 - Mark Connolly, VP of Sales, Continuum: What is the Future of Managed IT Services
3:05 - 3:38 - Mark Zahar, VP of Channel Sales, Continuum: What is the Future of Managed IT Services
3:39 - 3:57 - Jeanne Hopkins, SVP & CMO, Continuum: How to Build an MSP Marketing Program
3:58 - 4:36 - Adam Barker, Dir. Demand Generation, Continuum: How to Build an MSP Marketing Program
4:37 - 5:52 - Ray Vrabel, Dir. Technical Account Management, Continuum: MSP Pricing Strategies - What's Right For You?
5:53 - 6:45 - Frank Bauer, Sr. Account Manager, Continuum: MSP Pricing Strategies - What's Right For You?
6:46 - 7:33 - Chris Wiser, CEO, TechSquadIT: Closing More Qualified Leads
7:34 - 8:06 - Bill Ruffalo, Account Manager, Continuum: Closing More Qualified Leads
8:07 - 8:37 - Cindy Phillips, Dir. Product Management, CMIT Solutions: What We Learned at the CMIT Conference
8:38 - 8:56 - Todd Wolpert, Sr. Technical Account Manager, Continuum: What We Learned at the CMIT Conference
8:57 - 9:33 - Alan Belniak, Community Champion, Continuum: How MSPs Can Leverage Online Communities
9:34 - 9:55 - Mary McCoy, Inbound Marketing Specialist, Continuum: How MSPs Can Leverage Online Communities
9:56 - 10:38 - Jacque Rowden, Dir. Service Desk, Continuum: The Help Desk Dilemma for MSPs
10:39 - 11:11 - Bryan Sullo, Owner, Clocktower Technology Services: The Help Desk Dilemma for MSPs
11:12 - 12:15 - Stuart Selbst, Chief Operation Officer, Vorex: Making the MSP Business Model Work For You
12:16 - 12:55 - Nick Merola, Dir. of Sales, Continuum: Making the MSP Business Model Work For You
12:56 - 13:54 - Matt Waters, Dir. of Sales, Continuum: Making the MSP Business Model Work For You
13:55 - 14:28 - Bryan Gilliom, Founder, GrowMyMSP.com: Growing Your Business and Retaining Top Clients
14:29 - 15:01 - Joy Beland, LA IT Girl: Growing Your Business and Retaining Top Clients
15:02 - 15:53 - Anurag Agrawal, CEO, TechAisle: The State of Small Business - How MSPs Can Take Advantage
15:54 - 17:04 - Commercial Break
17:05 - 17:45 - Brian Stann, CEO, Hire Heroes USA: A Special Tribute to Our Nation's Veterans
17:46 - 18:18 - Mike Schmidtmann, Consultant, 4-Profit: The Ultimate Recipe for Hiring Productive Sales People
18:19 - 18:49 - Jay McBain, CMO, ChannelEyes: Taking Advantage of the MDM Opportunity
18:50 - 19:24 - Francois Daumard, VP of Channel Sales, MaaS360: Taking Advantage of the MDM Opportunity
19:25 - 19:50 - Rich Akullian, Business Development, Autotask: How to Deal with Ticket Overload
19:51 - 20:21 - Joel Kennedy, Dir. Technical Account Management, Continuum: MSP Patching Best Practices
20:22 - 21:05 - Steve Hilton, Analyst, MachNation: How the Internet of Things Will Impact MSPs
21:06 - 21:41 - Julia Beebe, Marketing Manager, Continuum: Building an MSP Website That Actually Generates Leads
21:42 - 22:16 - Brandon Garcin, Content Marketing Manager, Continuum: Building an MSP Website That Actually Generates Leads
22:17 - 22:42 - Larry Cobrin, Co-Founder, MSP CFO: Finding Opportunities in Your Financials
22:43 - 23:13 - Tom Fafinski, Co-Founder, Virtus Law: Proven Tips for Improving Your Master Services Agreements
23:14 - 23:34 - Brittani Von Roden, VP of Sales & Marketing, Erb's Technology Solutions: Attracting Millennials to the IT Channel
23:35 - 24:18 - Tim Brewer, Leadership Coach: Transforming Your Business For the Cloud
24:19 - 25:03 - Michael George, CEO, Continuum: Helping MSPs Find Their True North
25:04 - 25:40 - Jeanne Hopkins, SVP & CMO, Continuum: How to Align Your Sales & Marketing Teams
25:41 - 26:14 - Mark Zahar, VP of Channel Sales, Continuum: How to Align Your Sales & Marketing Teams
26:15 - 26:41 - Tom Fafinski, Co-Founder, Virtus Law: The Anatomy of a Successful Business Acquisition
26:42 - 27:15 - Kelly Dempsey, Dir. Corporate Relations & Communications: Veteran's Day Special Episode
27:16 - 27:55 - James Kernan, Founder, Kernan Consulting: Preparing Your Company For Change
27:56 - 28:33 - Bryan Gilliom, Founder, GrowMyMSP.com: How to Show Thanks to Your Clients & Employees
28:34 - 29:27 - Scott Glidden, Dir. Media Production, Continuum: MSP Video Marketing Strategies
29:28 - 29:56 - Ben Barker, Content Marketing Specialist, Continuum: MSP Video Marketing Strategies


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Nate Teplow is a Sr. Marketing Programs Manager at Continuum, responsible for overseeing Continuum partner communication initiatives, partner success campaigns and helping drive increased adoption of the Continuum platform. Nate's experience spans inbound marketing, content strategy, marketing communications and B2B lead generation. A proud Miami Hurricane alumni (whose football team is finally BACK), Nate enjoys staying active, traveling to new places and performing A/B tests.

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