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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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MSPtv Episode 23: Professional Tips from SMBNation's Harry Brelsford

Posted June 20, 2014by Tim Lewis

 

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With a new era of technology upon us, it's an exciting time to be an MSP! Gone are the days of on-premise equipment and Windows XP operating systems. The Cloud will soon help store and manage your data, leaving you to focus on your priority: the customer. Making this transition to mobility and security will only help your business. In this week's episode of MSPtv, SMBNation's Harry Brelsford provides insight on the future of MSPs and what everyone can do to continue improving their business.

Check out Harry Brelsford's blog post on this week's MSPtv episode!

Learn more about Regus.

Episode Outline: 

  • [0:25] - Opportunities for MSPs to communicate with clients
    • Assesment tools like Rapidfire - door opener and an analytical tool
      • Costs nothing for the client
  • [2:34] - Autotask acquired by a private equity firm
    • Reflects market maturity
    • Will lead to more Autotask presence and opportunity
  • [4:54] - MSPs are at a pivotal point in the business
    • Cloud service
    • Mobility and Mobile Device Management
    • It will only continue in that direction
    • The changes in 2002 reflect the changes we're going through now
    • Better to transition now; time will not wait
  • [9:29] - Providing a Help Desk vs. Outsourcing a Help Desk
    • Outsourcing allows your business to grow
      • Puts problems in the right hands
      • Allows for more project-based work
  • [12:04] - Key Factors to make an MSP successful
    • Find the work, manage the work, do the work
    • Start focusing on migrating to the Cloud
    • Don't just pay attention to the technology side, business is very important
  • [14:16] - Importance of peer-to-peer community
    • People formally and informally want to communicate and share ideas


Need help writing a clear & concise Service Level Agreement?

MSP Guide to Managed Services SLAs  [white paper]

Tim Lewis came from Emerson College in Boston, he lives and breathes motion pictures. In his spare time he enjoys petting his dog, Duke! Woof!

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MSP Guide to Managed Services SLAs  [white paper]
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