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Backup and Disaster Recovery

How to Calculate the Cost of Downtime for Your Clients

10 Discovery Questions to Ask When Selling BDR

Backup to the Future: Managing the Total Cost of Ownership of BDR

How to Develop a Go-to-Market Strategy for BDR

Self-Managed vs. Fully-Managed: How to Maximize Your BDR Profitability

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Business Development and Growth

Making Your Way to $10M: 5 Important MSP Lessons

All MSPs Need to Be Performing Quarterly Business Reviews. Here’s How.

What Is Your Client Onboarding Experience? (Hint: If You Don't Know, You're Doing It Wrong)

How Do I Price Managed Services?

6 Tips and 8 Tools for Greater Workplace Productivity

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Cybersecurity and Threat Management

5 Simple Tips for Preventing Ransomware

An MSP’s Guide to Combatting SMB Cybersecurity Challenges

7 Red Flags MSPs Should Identify to Reduce Cyber Attacks

How MSPs Can Create a Profitable Cybersecurity-as-a-Service Offering

4 Reasons Cybercriminals Have an Edge and How MSPs Can Shift the Dynamic

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Help Desk

5 IT Certifications to Equip Your Techs with this Year

Why You Need to Offer 24x7x365 IT Support

What is the Difference between a Fully-Managed Help Desk and Network Operations Center (NOC)?

From Ants in Your Scanner to Printer Troubleshooting: How Our Help Desk Absorbs Daily Customer Support

8 Smart-Sourced Help Desk Myths DEBUNKED

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MDM and IT Mobility

Simplifying 3 Trends That Are Changing the IT Landscape

3 Mobile Security Quick Tips to Share with Clients

Watch These People Try to Explain the Cloud [VIDEO]

Mobile Security Framework: The Mobile Device Management Foundation

The Internet of Things and Untapped MSP Opportunities

See All

Remote Monitoring and Management

How to Choose the Best RMM Solution for Your Business in 2017

Beyond Servers and Desktops: Are You Missing Half of the Network Story?

How to Decrease Your RMM Support Costs

Is Your RMM Solution Holding You Back?

3 Factors to Consider When Evaluating RMM Providers

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Sales and Marketing

What Is the Sales Process for an MSP?

20 Statistics to Help MSPs Sell Managed IT Services in 2017

Unleashing the Power of Social Selling in Your MSP Business

How to Write an Elevator Pitch for Your MSP Business

3 Tips for Unleashing Your Managed Services Sales Potential

See All

Empowering Your MSP Business to Grow and Prosper—One Post at a Time
5 Ways to Improve Your MSP Service Level Agreement (SLA)

Featured Post

5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.
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MSPtv Episode 5: Larry Walsh Talks HIPAA, Cloud, and MSP Channel Challenges

Posted November 26, 2013 • by Scott Glidden

Larry Walsh of The 2112 Group sits down with Continuum's Don Eng to discuss challenges facing MSPs today, the cloud (is it just a myth?), HIPAA (what you need to know), and tips on growing your IT services business.

 

Enjoy!

 


 

 More questions about HIPAA?
Check out our HIPAA Resource Center.

HIPAA Resource Center

Scott Glidden

Topics: Business Development and Growth, Industry News

RMM 101: Must-haves for Your IT Management Solution
MSP Guide to Managed Services SLAs [white paper]
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