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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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VIDEO: Navigate 2015 Recap: IT Rewind Episode 52

Posted October 2, 2015by Ben Barker

Earlier this week, more than 600 Continuum partners, employees and sponsors gathered in Las Vegas, Nevada for Navigate 2015, Continuum's second annual user conference. Keynote presentations, breakout sessions and custom content were just three of the highlights of this monumental event. To hear more, just click play!

More Navigate 2015 Coverage!

Channel Partner Program Roundup: XMatters, Continuum

Continuum Honors Vertical Solutions With "Partner of the Year" Award at Navigate 2015

New vice President, Products Named at Continuum Managed Services

Continuum's RMM Gets Remote Management Functionality Boost with Intel® vPro™ Technology

Continuum Honors Veterans at Navigate 2015 User Conference

 

Transcription

HEY EVERYONE AND WELCOME TO THIS SPECIAL NAVIGATE 2015 EDITION OF IT REWIND. WE’RE HERE AT THE COSMOPOLITAN HOTEL IN LAS VEGAS NEVADA WHERE WE JUST RECENTLY CLOSED THE BOOK ON CONTINUUM’S SECOND ANNUAL USER CONFERENCE, WE’RE GOING TO DEVOTE THIS EPISODE TO RECAPPING OUR EVENT AND ALL THAT WENT ON. LET’S DO IT! 

MORE THAN 600 PEOPLE REGISTERED TO JOIN US AT THE COSMO HERE IN VEGAS, AND ACCORDING TO THE FEEDBACK THAT WE’VE RECEIVED, IT WAS WELL WORTH THE TRIP.

DAY ONE WAS ON SUNDAY AND ATTENDEES HAD A CHANCE TO GET COMPTIA CERTIFIED FREE OF CHARGE. THOSE WHO ATTENDED CONTINUUM’S PRE-EVENT WEBINARS WERE ABLE TO RECEIVE THEIR EXECUTIVE CERTIFICATION IN CLOUD AND BUSINESS CONTINUITY AND DISASTER RECOVERY.

ON MONDAY MORNING, CONTINUUM’S CEO, MICHAEL GEORGE TOOK TO THE STAGE FOR HIS KEYNOTE PRESENTATION. AFTER THAT, PARTNERS HAD THE CHANCE TO ATTEND A WIDE VARIETY OF BREAKOUT SESSIONS INCLUDING JAM-PACKED PRESENTATIONS FROM CHRIS JOHNSON OF UNTANGLED SOLUTIONS AND OUR PRICING PARTNER PANEL THAT INCLUDED PAUL ROUSE, MARK ROLEAU, MILTON BARTLEY AND RAFFI JAMGOTCHIAN.

MONDAY NIGHT IT WAS TIME TO BOOGEY AS BUSES TOOK ATTENDEES TO THE LIGHT NIGHTCLUB. I WAS THERE, IT WAS AWESOME.

AND FINALLY, WHILE ATTENDING MORE BREAKOUTS THROUGHOUT THE DAY ON TUESDAY, ATTENDEES TOOK IN KEYNOTE PRESENTATIONS FROM ROBIN ROBINS AND VERNE HARNISH.

THOSE IN ATTENDANCE ALSO HAD THE CHANCE TO STOP BY THE CONTINUUM GROW YOUR BUSINESS GENIUS BAR. THE GENIUS BAR OFFERED UP CUSTOM CONTENT INCLUDING WHITE LABELED VIDEOS AND DATA SHEETS, AS WELL AS SEO, WEBSITE AND SOCIAL MEDIA TIPS AND BEST PRACTICES. THE GENIUS BAR DIDN’T END WITH NAVIGATE, IF YOU HAVE ANY MARKETING QUESTIONS, SHOOT AN EMAIL TO GROWYOURBUSINESS@CONTINUUM.NET AND WE’LL BE SURE TO GET BACK TO YOU. 

LOOK, I CAN SIT HERE AND TELL YOU ABOUT THE EVENT UNTIL WE LOSE DAYLIGHT, BUT I THINK I’D RATHER SHOW YOU. I’LL LEAVE YOU WITH THE NAVIGATE 2015 RECAP VIDEO. TAKE IT EASY.

 

Check out our RMM 101 eBook!

RMM 101: Must-haves for Your IT Management Solution

 

Ben is a member of Continuum's marketing team. He specializes in blog content as well as video production. Ben is a graduate of Emerson College and a huge Boston sports fan.

RMM 101: Must-haves for Your IT Management Solution
MSP Guide to Managed Services SLAs  [white paper]
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