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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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On This Thanksgiving, We're Thankful for You!

Posted November 23, 2017by Lily Teplow


Oh, Thanksgiving; a time for family, friends, food and football. But let us not forget that Thanksgiving is also a day of giving thanks (it's in the name after all). So, today, we'd like to take the time to offer a sincere "thank you" to all of our Continuum partners. 

Happy Thanksgiving!

We hope that you are able to spend the day with your loved ones, enjoying good company and good food. A true Thanksgiving feast takes a team effort. When done right, each portion of the dinner compliments the next in order to bring together the most anticipated feast of the year.

Well, success for Continuum and our partners is a team effort as well. Our success is completely dependent on your success. Our goal is to provide you with the best-in-class solutions that will allow you to grow and scale as an IT service provider. Partnering with Continuum is so much more than a utilization of products. We truly view our partnership as a team effort. As you continue to grow with Continuum, it is our hope that you will have the opportunity to spend less time working in your business, and more time working on your business. 

But for today at least, we hope you are able to put all business aside and enjoy a day of relaxation. Kick back and enjoy some laughs with your family and friends as the smell of turkey fills the room. Spend the day worrying about which piece of pie to choose instead of taking calls from clients.

Again we thank you, we are grateful for you, and we look forward to continuing our partnership and shared success. Happy Thanksgiving!


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Lily is passionate about storytelling, marketing, and helping businesses solve their biggest challenges. In her role as Public Relations and Media Specialist at Continuum, she is responsible for enhancing the company’s voice and presence through online and offline channels. With a background in communications and content creation, Lily is a seasoned and established writer in the IT industry. In her spare time, Lily enjoys traveling the world and cheering on her favorite Boston sports teams.

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