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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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On Thanksgiving, We're Thankful for You!

Posted November 27, 2014by Ben Barker


Oh, Thanksgiving; a time for food, football, family and friends. But let us not forget that Thanksgiving is also a day of giving thanks (it's in the name after all). So, today, we'd like to take the time to offer a sincere "thank you" to all of our Continuum partners. 

Happy Thanksgiving!

We hope that you are able to spend the day with your loved ones, enjoying good food and good company. A true Thanksgiving feast takes a team effort. The same amount of care must be given to the mashed potatoes and pumpkin pie as the turkey in order for the meal to see its full potential. When done right, each portion of the dinner compliments the next in order to bring together the most anticipated feast of the year.

Well, success for Continuum and our partners is a team effort as well. Our success is completely dependent on your success. Our goal is to provide you with the products and services that will allow you to grow as an MSP. Partnering with Continuum is so much more than a utilization of products. We truly view our partnership as a team effort. As you contininue to grow with Continuum, it is our hope that you will have the opportunity to spend less time working in your business, and instead work on your business. 

But for today at least, we hope you are able to put all business aside and enjoy a day of relaxation. Kick back and enjoy some laughs with your family and friends as the smell of turkey fills the room. Spend the day worrying about which piece of pie to choose instead of taking calls from clients.

Again we thank you, and look forward to continuing our partnership and shared success. Happy Thanksgiving!

This Thanksgiving, enjoy the 3 R's: Reading, Rest, and Resources!


Ben is a member of Continuum's marketing team. He specializes in blog content as well as video production. Ben is a graduate of Emerson College and a huge Boston sports fan.

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