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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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Putting the S in MSSP Part 6: How Traditional IT Service Providers Can Embrace Cybersecurity Services in 2017

Posted July 5, 2017by Meaghan Moraes

Putting the S in MSSP Part 6: How Traditional IT Service Providers Can Embrace Cybersecurity Services in 2017

Throughout the Putting the S in MSSP series, we’ve shared the building blocks for becoming a comprehensive managed IT services provider capable of keeping clients effectively protected from cyber threats. In part five, we discussed how to offer security-as-a-service in a way that enables both you and your clients to scale. To wrap up this cybersecurity series, we will ensure you understand how to properly define what robust cybersecurity looks like in 2017 so you can include security as part of your offering and prevent your clients’ businesses from becoming obsolete.

As traditional IT service providers prepare for the necessary shift to a managed security services offering, the following key areas will set them on the path to success.

Joining the Evolution

The evolution of managed services provider (MSP) to managed security services provider (MSSP) has largely been driven by the notion that getting hacked is now inevitable—causing robust IT security to be a necessary spend. As MSPs move away from the traditional approach of managing multiple security vendors and start to adopt a more comprehensive, flexible solution, they will position themselves as a one-stop-shop that enables clients to enhance their IT security posture and reduce vulnerabilities, while creating an additional stream of revenue for their MSP business.

Disaster-Proofing Your Portfolio 

It is your job as an MSSP to offer your clients protection and peace of mind, but truly embracing modern cybersecurity means your approach surpasses protection. When it comes down to it, prevention, though critical, is not enough to arm SMBs from cyber attackers. Since they continue to get smarter and hit harder, MSPs must be able to not only detect and respond to incidents, but ultimately recover from any damage when—not if—they are hit.

In order to ensure your services remain disaster-proof, backup and disaster recovery must be central to your strategy and fit for purpose. It is only with BDR that MSPs can successfully fight ransomware. Consider leveraging Continuity247, an advanced BDR platform with Continuous Data Protection (CDP) technology that can cut down on data loss and properly restore business continuity.

You can keep your cybersecurity solution reliable, quick and current by taking the following points into consideration.

Integrated Support

MSPs who offer their clients an all-in-one security solution that integrates well with their existing services—such as remote monitoring and management (RMM) and backup and disaster recovery (BDR)—will enable a more comprehensive approach to vulnerability management and add simplicity for both the end user and the MSP, providing more peace of mind because everything falls under one roof.

Plan for Protection

Devising a well thought out cybersecurity plan will fit your client’s needs and involve multiple layers of defense to prevent potential disasters. Before you create your solid plan of action and protection, it is crucial that you fully understand the three pillars of cybersecurity and incorporate them into your plan.

Layered Vulnerability Management

Today, almost any endpoint can be a vulnerability. However, taking a comprehensive approach that harmonizes security with traditional IT services will secure all devices across the network, offering multi-layer protection via the combination of software and services.

Embracing Managed Security Services

Developing your security-as-a-service offering and becoming a real MSSP who is set to scale truly depends on the model you choose to employ. MSPs can implement a scalable model that combines next-gen software and an on-demand center of security experts—a SOC—that will monitor and manage threats 24x7x365, reducing the number of operational security personnel they need to hire, train and retain to maintain an acceptable security posture. This will then garner a number of benefits for clients, such as:

  • Faster and easier service delivery
  • Decreased margin of error
  • Simplified billing structure
  • Cost savings

As you emerge into the future of cybersecurity, your clients will continue to turn to your expertise, your technological capabilities and your ability to safeguard all of the critical components to their business. I hope you found this blog series helpful! Now you are ready ready to put the extra “S” in your business and take on the threat landscape with confidence. 


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Meaghan Moraes is a Content Marketing Manager at Continuum, focusing on inbound and content marketing efforts surrounding cybersecurity and threat management. With several years of agency and tech marketing experience, Meaghan specializes in driving leads and conversion with her strategic and creative digital marketing content. In her spare time, she enjoys writing poetry, playing the piano, boxing, and exploring Boston’s best restaurants.

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