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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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Selecting the Right RMM Platform for Your Business: MSPtv Episode 17

Posted April 23, 2014by Scott Glidden


04-23-2014-Pearson.pngIf you're an MSP, choosing your remote monitoring and management (RMM) platform is no small decision. You've got make sure that the technology and the company you choose can support your business iniativies and goals for growth. Graham Pearson, CEO of Ignition Technologies Group, recently became a partner of Continuum and has over 230 clients across 32 countries. In this episode of MSPtv, I sit down with Graham to discuss his RMM selection process, onboarding experience and future plans for growing his already successful business. 

 Episode Outline:

  • Welcome to MSPtv with Graham Pearson
  • [1:09] RMM Selection Process
  • [2:26] Onboarding Process with Continuum
  • [3:25] Graham's Future with Continuum
    • Plans for Growth
    • New Products & Services to the Marketing
  • [4:30] What It Means to Be a Continuum Partner


See Why Continuum Makes Sense for Your Business
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RMM 101: Must-Haves for Your IT Management Solution
MSP Guide to Managed Services SLAs  [white paper]
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