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Service Level Agreements: 6 SLA Essentials for MSP Success

Posted August 19, 2014by Mary McCoy

If you’re like most Managed IT Services Providers (MSPs), you may look to speed through the process of writing your first service-level agreement (SLA). Besides legally jeopardizing your business, this mindset prevents you from reaching a common understanding of what’s expected from both you and your customer. What information should you include in your Service Level Agreement?

Here are 6 SLA Essentials for MSP Success…



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Explore our SlideShare series with presentations, like 
RMM of The Future: 6 Modern RMM Requirements to Add to Your Shopping List [SlideShare]



Still have questions? This SlideShare is part of a larger white paper:

MSP Guide to Managed Services SLAs  [white paper]

Meet Mary! Mary McCoy is a Senior Demand Generation Programs Manager at Continuum, where she's worked for over two years. Mary has consulted with hundreds of partners, lending website, blog and social media support. Before that, she graduated from the University of Virginia (Wahoowa!) with a BA in Economics and served as digital marketing intern for Citi Performing Arts Center (Citi Center), spearheading the nonprofit’s #GivingTuesday social media campaign. Like her school’s founder, Thomas Jefferson, Mary believes learning never ends. She considers herself a passionate, lifelong student of content creation and inbound marketing.

Topics: Business Growth

RMM 101: Must-Haves for Your IT Management Solution
MSP Guide to Managed Services SLAs  [white paper]
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