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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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Social Media Phishing (and How to Teach your Clients about it)

Posted July 27, 2016by Joseph Tavano

It's not enough to set up security software. Your clients need your expertise, experience, and training to understand the full spectrum of security threats. Here are a few ways to get started.

Download a White-Label Social Media Phishing Datasheet.

Get a FREE white label Social Media Phishing best practices datasheet you can use with your prospects and clients at This document can be custom branded for your MSP business and can get help while discussing security and other managed IT services.

Episode 102: Social Media Phishing (and How to Teach your Clients about it)

Security continues to be an emerging area that your prospects are concerned about, and to complicate the landscape, threats are also coming through social media as well. Learn how to further establish yoruself as a trusted advisor and a VCIO with tips and tactics to keep your clients safe. Then, look for more security talk in this week's Navigate Spotlight featuring MalwareBytes.

Questions or comments on this episode? We want to hear from you.

Email us at and follow the show on Twitter @ContinuumPod.

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Joseph Tavano is Senior Content Marketing Manager at Continuum, with more than 12 years of experience in content creation and editorial in various disciplines. He is the author of numerous eBooks, eGuides, blog posts and other collateral that enable Continuum partners and IT service providers in the channel to make their businesses stronger and grow their profits. He is also the producer of the Continuum Podcast Network, which publishes multiple shows every week and reaches tens of thousands of IT professionals every year. A native of Boston, he holds bachelors in English and History from Suffolk University and resides in Salem, Massachusetts.

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