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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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Takeaways from CompTIA AMM 2015: MSPradio 46

Posted April 16, 2015by Nate Teplow

Episode46-AMM-Takeaways

CompTIA holds their Annual Members Meeting every March and this year, we traveled down to Ponte Vedra, FL to network, learn and discuss the future of the channel. From Community meetings to whacky keynotes, there was a lot covered at this year's AMM.

On this episode of MSPradio, we chat with Shannon Mayer, Sr. Marketing Programs Manager at Continuum, about some of her takeaways from the event and what she thinks the IT channel needs to do be continue to be successful now and into the future.

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Nate Teplow is a Sr. Marketing Programs Manager at Continuum, responsible for overseeing Continuum partner communication initiatives, partner success campaigns and helping drive increased adoption of the Continuum platform. Nate's experience spans inbound marketing, content strategy, marketing communications and B2B lead generation. A proud Miami Hurricane alumni (whose football team is finally BACK), Nate enjoys staying active, traveling to new places and performing A/B tests.

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