Remote monitoring and management (RMM) is an MSP’s bread and butter, and arguably one of the most critical functions. A comprehensive RMM solution allows you to maintain uptime, increase productivity, lower your total cost of ownership and more. However, RMM on its own is not enough to drive scalable business growth.
You can further power your remote monitoring and management capabilities through integrations—and two in particular come to mind: PSA and NOC.
The Power of Integrated RMM and PSA
While RMM supports the technical side of your services—gathering mounds of data and information on client software, hardware, networks, etc.—integrating a professional services automation (PSA) tool can help support the business side.
A major benefit of integrated PSA is that it can improve your business productivity—helping keep track of your client information, your own work and can even generate invoices from that work. A PSA tool can also provide automation in three major areas:
- Resource management
- Project management
- Project accounting
When selecting a tool, it’s important to also bear in mind five criteria: your existing CRM platform, your existing ERP or billing system, deployment model, analytics and dashboard requirements, and mobile and social requirements.
When RMM and PSA are effectively merged, you’re able to get even more value for your technicians and your workflow, and ultimately, your business. Together, these technologies give you better quality of service, reduce errors, and better automation. The result is spending less time on administrative tasks and more billable time providing service to your clients.
The Power of Integrated RMM and NOC
At its core, a network operations center (NOC) is a team of experts that you can rely on to provide day-to-day monitoring, remote troubleshooting and issue resolution, and absorb much of the technical “heavy lifting.” While there are many benefits to an integrated RMM and NOC solution, the most common comes in the form of alleviating the skills gap.
An integrated RMM and NOC solution can provide MSPs with a scalable and elastic workforce they can leverage when needed—allowing you to offer 24x7 service without maintaining your own overnight staff. Additional NOC capabilities include:
- Application software installations, troubleshooting and updating
- Email management services
- Backup and storage management
- Network discovery and assessments
- Patch management and whitelisting
- Performance reporting and improvement recommendations
Bringing together the functionality of an RMM solution and the support of a NOC can not only improve client uptime and incident response rates, it can also create greater efficiency. In turn, this simplifies the billing and invoice process, and helps build accountability and trust that often doesn’t exist when multiple third-party tools and solutions are stitched together. It’s important to look for an RMM solution backed by a strong NOC integration because it will help you improve your operational efficiency without sacrificing customer support or service levels.
Continuum Command empowers MSPs with the industry’s smartest RMM solution, with integrations with leading PSA tools, and proprietary alerting and ticketing technology. In addition to a deep integration with our own NOC, Command also provides two-way syncs, open APIs and seamless connectivity with leading PSA vendors. Most recently, we announced our integration with HarmonyPSA—further adding to our list of open integrations to extend the capabilities of our platform and drive better outcomes for you and your clients.
Watch a demo of Continuum Command to explore its full power.
By Paula Griffin