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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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The Future of Cybersecurity Is Intelligent, Integrated and in the Cloud

Posted September 29, 2017by Dawn Farrell

The Future of Cybersecurity Is Intelligent, Integrated and in the Cloud

There’s no arguing that technology is increasingly evolving and shifting. In recent years, we’ve seen this as a shift towards the cloud, providing many advantages and offering an agility never seen before in computing. As a natural progression, it makes sense that security solutions are being offered from the cloud, in the ‘as a service’ format. Experts predict this will grow at five times the rate of traditional software delivery.

Cloud-based technologies have the upper hand in the fight against malicious attacks and software vulnerabilities. The remarkable speed in reaction, along with the abilities to analyze vast amounts of data, are compelling benefits. There is also a welcome factor of convenience. Service providers can deliver a truly scalable solution to clients, enabling business expansion and an increase in revenue streams. Let’s take a deeper look into the future of cybersecurity and how service providers can capitalize.

Enterprise-Class Security for Organizations of All Sizes

Previously, these capabilities would have come with a big price tag. The innovation, pace and expertise from IBM have equipped service providers with attractively-priced offerings that match their clients’ needs.

IBM is a marketplace leader for Security-as-as-Service (SaaS) technology and, quite sensibly, they’re not delivering their cloud-based solutions as a one-size-fits-all offering. Industries tend to have very specific needs and budgets and with IBM, service providers can address the market demand with a comprehensive suite of cloud-based solutions.

There’s also another factor in why the cloud has the edge over conventional solutions, particularly with IBM’s offerings—cognitive computing. As a security intelligence technology, it produces data-derived insights and endpoint analysis.

Cover Every Device, Every Endpoint

Here in the age of mobility, it’s reassuring to know IBM’s cloud-based security can cover all kinds of devices, from conventional computers to tablets and smartphones. Yet it doesn’t stop there. The coverage even extends to the Internet of Things (IoT), ensuring wearables and emerging gadgets can come under a BYOD policy.

The approach used by IBM is EMM—Enterprise Mobility Management, which covers applications, content and data. With everything wrapped up on this platform, end-users have a more consumer-like experience and complexities are significantly reduced. The end result is a lot more welcoming, with greatly improved efficiencies.

The cost of information loss can run into the millions and in some cases, causes irreparable harm to reputation. Thankfully, with IBM’s cloud-based security platforms the protection from existing and emerging mobile threats becomes faster, easier and stronger.

Monetize Mobility with Continuum

Service providers must acknowledge that mobile is a productivity playmaker, and massive mobile adoption is a reality. It is spreading across all industries and impacting organizations of all types and sizes. Businesses demand a solution that fully enables the workforce to tackle any unique mobile use case such as:

  • Doctors and nurses using tablets to get immediate access to patient health care records in order to make informed, life-saving decisions.
  • Banks and credit unions pivoting to secure data on mobile devices to uphold regulatory compliance.
  • Retailers using point-of-sale (POS) smartphones to scan bar codes, swipe credit cards and securely process transactions.
  • Field service crews depending on mobile devices to pull down pertinent client data from the cloud anytime and anywhere.

To meet these needs and many more, service providers can leverage Continuum MDM powered by IBM MaaS360. This offering is a seamless extension to Continuum’s fully-integrated Remote Monitoring and Management (RMM) platform. MaaS360 is a secure and comprehensive enterprise mobility management (EMM) platform that quickly deploys devices, delivers productivity apps and enables secure content collaboration on personal or corporate-owned mobile devices. In just a few quick clicks, MSPs can start enrolling devices and immediately manage the entire mobile lifecycle—from enrollment to enterprise integration, configuration and management, monitoring and security, support, and analytics and reporting.

Interesting in learning more? Meet with the IBM team at Navigate 2017! Stop by booth #28 to discuss tactics on monetizing mobility with the power of Continuum MDM.

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Dawn Farrell is a Channel Marketing Manager for IBM Security and is responsible for driving growth through effective partner marketing programs. Dawn provides marketing materials, best practices and planning expertise to business partners worldwide. Dawn has 10+ years of channel experience and has held leadership positions across marketing and strategy.

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