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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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The Future of Managed IT Services

Posted July 13, 2016by Joseph Tavano

It's the 100th episode celebration of MSP Radio!

Free Book: "Business Continuity: The MSP's Guide to Backup and Disaster Recovery"

This week, we are offering a spectacular new ebook for free at It's all about BDR - an all inclusive guide for everything you'll need to know.

The 100th Episode

Then, we look back at our very first episode with a 2014 clip from Mark Connolly, Vice President of Sales at Continuum.

Afterwards, we leap forward to the present with an exclusive interview with Michael George, CEO of Continuum, and his thoughts on the future of Managed IT Services. Listening to these two conversations back to back, it's amazing how far the channel has progressed, and where it is heading!

Thank You

As always, MSP Radio wouldn't be possible without you, our listeners. Thank so you much for subscribing, and we can't wait to bring you the next hundred episodes of MSP Radio.


Questions or comments on this episode? We want to hear from you.

Email us at and follow the show on Twitter @ContinuumPod.

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Joseph Tavano is Senior Content Marketing Manager at Continuum, with more than 12 years of experience in content creation and editorial in various disciplines. He is the author of numerous eBooks, eGuides, blog posts and other collateral that enable Continuum partners and IT service providers in the channel to make their businesses stronger and grow their profits. He is also the producer of the Continuum Podcast Network, which publishes multiple shows every week and reaches tens of thousands of IT professionals every year. A native of Boston, he holds bachelors in English and History from Suffolk University and resides in Salem, Massachusetts.

Topics: Podcast

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