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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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The Game Plan for Handling Your Clients’ Security, Coach CISO: Chapter 3 [VIDEO]

Posted October 20, 2017by Meaghan Moraes


In the game of bringing an effective managed security solution to market, IT service providers are beginning to rethink their plan. While robust cybersecurity services are largely powered by technology, end users need more to remain truly protected.

Are you leveraging the power of people to enhance your security offering? If you haven’t yet considered what this entails, the following points will help you devise a reliable game plan for fighting cybercrime and arm your clients with a comprehensive security solution.

Everyone Has a Role to Play

In business, the first line of defense against cyber threats is the people. According to a recent study by Wombat Security Technologies and the Aberdeen Group, increased investment in employee training can reduce the risk of a cyber attack up to 70 percent. Cybercriminals are searching for the weakest link to exploit, so it’s critical to convey that every employee has a role to play in preventing cyber attacks. In light of National Cyber Security Awareness Month, it’s important for IT service providers to incorporate cybersecurity education into their service offering—as human error is an often overlooked, despite being a serious vulnerability to cyber attacks.

Your managed security services should help ensure that employees in small-to-midsize businesses do their job when it comes to keeping data secure. By increasing employees’ cybersecurity awareness, testing their security savvy, or hosting yearly or quarterly security training sessions for your clients, you’ll help organizations enhance their security education efforts in the workplace and mitigate cyber incidents.

Take Technology to the Next Step

Getting your clients on board with proper cybersecurity training is a great way to be as prepared as possible—because things don’t always go according to the plan. But, effectively leveraging people means you’re elevating your security technology with the support of security experts. It’s the combination of the two that will make your managed security services profitable. Your solution should be multi-layered and address specific client security profiles. In addition, IT service providers can leverage a Security Operations Center (SOC) for cost-effective around the clock network monitoring and threat protection.

If you want to take another route to employing a security expert and devising a solid game plan, watch the video below to see how Coach CISO tackles cybersecurity!

Wistia video thumbnail - Coach Ciso Chapter 3: The Game Plan

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Did you miss Coach CISO chapter 2? No worries, click here to check it out now! Also, be sure to download Coach CISO's recommended content to sell cybersecurity like a champ. 

For even more details on how to effectively back multi-layered security software with the power of people, watch our webinar below to take a deeper look at Continuum Security!
Watch Security Services Webinar

Meaghan Moraes is Continuum's Blog & Social Media Manager, managing the MSPblog and Continuum's social platforms. With several years of inbound and content marketing, B2B tech marketing and corporate social media management experience, Meaghan specializes in engaging and nurturing audiences with strategic and creative digital content. In her spare time, she enjoys writing poetry, playing the piano, boxing, and exploring Boston’s best restaurants.

Topics: Cyber Security

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