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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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The Journey to GDPR Compliance [PODCAST]

Posted March 7, 2018by Brandon Garcin

The Journey to GDPR Compliance Podcast

If there’s one acronym we’ve heard time and time again this year, it’s GDPR. Standing for General Data Protection Regulation, GDPR is one of the more prominent discussion topics in our industry right now, and there’s a lot that both MSPs and vendors must do in order to show compliance when doing business with European citizens.

On this special podcast episode, we bring you a Q&A discussion between Paul Balkwell, Vice President of International Sales at Continuum, and Hunter Smith, Chief Information Security Officer at Continuum. Paul and Hunter discuss Continuum’s journey to GDPR compliance, provide a status update to our European partners and answer some frequently asked questions. Tune in now to learn more!

What is GDPR?

At its core, GDPR is about protecting the data privacy rights of European citizens. The way personally identifiable information is captured, stored, processed and used all falls within the scope of GDPR—and again both MSPs and their vendors must work to ensure they are acquiring proper consent, and only capturing information that is required for legitimate business purposes.

If you’re not yet familiar with this legislation, a website has been setup at which offers more information.

How is Continuum Preparing for GDPR?

Across the industry, GDPR has been a priority for several months now. Here’s what Hunter has to say about the building blocks that Continuum has in place for GDPR:

“GDPR compliance has been a top priority for us for some time. Over the last year and a half we have invested significantly in our security, compliance and privacy programs which serve as the foundation for our GDPR efforts. We started with achieving our SOC-2 certification and we are covered for the Security, Confidentiality, and Privacy Trust Service Principles, or TSPs. We leveraged this into achieving our US-EU Privacy Shield certification and we are compliant with all of the principles. From there we turned our attention to GDPR.”

Hunter then goes on to explain the work Continuum has been doing in preparation for GDPR:

“This effort is being led by myself and a team of specialists who possess intimate knowledge of both GDPR requirements as well as our products, services and data handling practices. The team includes senior executives across our global organization in addition to external auditors and legal counsel. We are using Aprio for our audit services and GDPR specialists from both Goodwin Proctor and Field Fisher for our legal endeavors. As many of you may know, Field Fisher is one of the top law firms for GDPR compliance expertise.”

Want to learn more? Click below to listen to the full episode:


If you’re looking for more information about demonstrating your own GDPR compliance, we encourage you to visit the resources provided at

If you have additional questions or are looking for more information around Continuum’s journey to GDPR compliance and the topics we covered in this podcast, you can reach out to our team at 

Brandon Garcin is Continuum's Director of Content Marketing, and is responsible for the creation and execution of a variety of resources designed to win new business and support existing customer accounts. He has authored more than a dozen eBooks which have generated thousands of downloads, and has consulted with hundreds of Continuum partners to help improve their marketing and lead generation efforts through website optimization and content development. Brandon is also the host of The Weekly Byte, a video and audio series produced by Continuum that provides quick, digestible tips and best practices that MSPs can use to help their business succeed.

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