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Empowering Your MSP Business to Grow and Prosper—One Post at a Time

5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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The Managed Services Sales Imperative

Posted January 14, 2014by Ray Vrabel

MSP-salesimperative2One of the benefits of becoming a Managed Service Provider (MSP) is that it’s easier to scale your business. But how do you really accomplish this in order to sustain (and grow!) your profitability? To be successful as a MSP, you need to have a strong focus on sales, and many times, this is not as easy as it sounds.

In our white paper, The Managed Services Sales Imperative, we explain why MSPs must focus so heavily on sales – and more importantly, how to go about making that happen.

What you’ll learn:

  • The managed services business model
  • Three phases of MSP sales execution
  • Tapping existing accounts to increase sales
  • How to demonstrate the value of MSPs and the value of your business

If you’re looking to grow your MSP business, this white paper provides some key tips for ramping up sales and structuring your company to be profitable

 

The Managed Services Sales Imperative
Download White Paper

Ray Vrabel is Continuum's Director of Technical Account Management and participates in product and service growth initiatives, and also manages Continuum's Technical Account Management team, which supports over 3,500 partners worldwide. Prior to Continuum, Ray joined Zenith Infotech in 2005 and held several positions including Service Desk Manager, Sr. Technical Account Manager and Sr. Manager of Service Operations. He currently has over 15 years of experience in the IT industry, specializing in Managed Services, Disaster Recovery, and Cloud Solutions. Prior to Continuum and Zenith, Ray worked at ANH Refractories, a world-class provider of Refractories products, in their Service Desk Department supporting 53 locations and 1,500 employees. Ray also worked for a startup venture at Body Media a pioneer in wearable body monitoring systems as a technical lead in their Technical Customer Support Department. Ray holds a Bachelors of Science in Business Technology Support and Training from Indiana University of Pennsylvania.

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MSP Guide to Managed Services SLAs  [white paper]
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