The day that we’ve all been waiting for is just around the corner. The can’t-miss event of the year is mere days away. Are you ready for Continuum’s first ever user conference? We sure hope so. But if you feel like you need to get up to speed on everything Navigate 2014, we’ve got you covered. This is your official guide to Navigate 2014.

As unfortunate as it may be, we understand that not all of you can be with us in Boston. If you can’t make it to Navigate this year, fear not! You can follow all of the action online and through social media. We’re wicked bummed you can’t come to Boston,, but don’t close your tab just yet! Keep on reading to find out how you can get the most out of Navigate 2014 - right from your couch!

First things first…


Download the Navigate 2014 app on your smartphone!

The best way to stay on top of all the Navigate action is to download our mobile app for your smartphone. The app gives you instant access to all Navigate happenings and its many features include…

Detailed daily schedules

Interactive “scavenger hunt” game

Networking tools

Social interaction tools

Table topics registration

Shuttle schedule

Interactive maps

Weather details

Information on speakers

App overview video

Verify your flight & hotel reservations

Be sure to confirm your flight and hotel reservation. We don’t want anyone to be left at the airport and after an exhausting and exhilarating day at Navigate, you’re going to want somewhere to crash.

Navigate 2014 attendees are staying at the Boston Seaport Hotel and the Renaissance Boston Waterfront hotel. If you want to confirm your reservations or have any questions relating to your hotel stay, please visit the websites listed:

Seaport Boston Hotel

Renaissance Boston Waterfront Hotel


We know you’re ready to hit the ground running, but make sure you register first! To register go to the plaza level of the World Trade Center on Sunday, September 21st , anytime from 3:00-7:00PM. There, you will meet our super friendly and informative Continuum crew, waiting to embark on this three-day maiden voyage with you!


Keynote speakers

We’ve got an all-star lineup of keynote speakers at Navigate 2014. Don’t miss a single one!


Peter_Isler-1  Peter Isler- Keynote Speaker

Internationally renowned sailor, motivational speaker and author, Peter Isler has parlayed his love of sailing into a career. Inextricable from the America's Cup since winning it as navigator aboard Dennis Conner's Stars & Stripes in Australia in 1987, he has sailed in five Cup campaigns (most recently with the BMW Oracle Racing Team in Valencia, Spain), winning it twice. Serving as a TV commentator, Peter has been a member of two Emmy award winning broadcast teams. He founded two America's Cup teams including the America3 Women's Team which raced for the 1995 Cup. Isler has entertained and motivated hundreds of groups including many Fortune 500 companies with his presentations. A prolific writer, he is Editor at Large for Sailing World Magazine and has co-authored the best-selling book, Sailing for Dummies (Wiley) and wrote the acclaimed business book, At the Helm: Business Lessons for Navigating Rough

Waters (Doubleday) with Peter Economy. He is president of Isler Sailing International, Inc.


Michael_George-1  Michael George- CEO, Continuum

Michael is CEO of Continuum and he has over 25 years of experience in starting, building and leading world-class software companies. Previously, he was the CEO of RFID software leader OATSystems where he successfully repositioned the company with a vertical market strategy and dominated several key market segments. OAT was acquired by Checkpoint Systems in 2008. Prior to OAT, Michael was the CEO of Bowstreet and successfully redefined the company as a leader in portal infrastructure composite applications. Bowstreet was acquired by IBM in 2005. Michael is a graduate of Suffolk University where he served as a Trustee for 10 years. Michael also completed MIT's Birthing of Giants Executive MBA Program. 


Paul_Chisholm-1  Paul Chisholm- Keynote Speaker

From 2003 until 2013 Mr. Chisholm was the CEO of mindSHIFT Technologies, a provider of managed IT and cloud services to small and medium businesses throughout the US. Mr. Chisholm was hired in 2003 by the Venture Capital owners to rebuild a struggling company. He grew the company from $5M to just over $100M and managed the acquisition of the company by a large national retailer. Prior to joining mindSHIFT, Mr. Chisholm provided business management and telecom consulting to various venture capital firms. From 1996-2001 Mr. Chisholm was the President & Chief Executive Officer of COLT Telecom Group plc headquartered in London, England. Mr. Chisholm started his career at COLT in 1992 as the company’s first Managing Director and grew the company from inception to a public company with revenue of $1B. 


Mark_Cattini-1  Mark Cattini  - President & CEO, Autotask                                                       

With his passion for technology, commitment to quality and an unrelenting drive to help customers succeed Mark has helped Autotask achieve the most impressive growth in its history and successfully expand its solutions and operations around the world.

Mark began his career in the software industry in his native UK where he worked at several technology companies, including nine years at Lotus Development Corporation. He has also served as President and CEO of Awareness, INC., a social media software development company and President and CEO of MapInfo Corporation (where he led the company through 17 consecutive quarters of record growth and its acquisition by Pitney Bowes in 2007). Following the acquisition, Mark served as President of Pitney Bowes Marketing Services and was a member of Pitney Bowes’ leadership team.

Mark has a BA in Business Studies, with Honors, Thames Valley University, London, UK. 


Breakout Sessions

In addition to our wonderful keynote speakers, there is a long list of breakout sessions at Navigate 2014. Learn about everything from retaining customers to performing HIPAA assessments! Take a look over the wide variety of topics that will be covered during Navigate’s breakout sessions, and be sure to attend any that catch your eye.

Business Sessions:

Technology Sessions:
Continuum/Service Delivery

Level Up Your Value: Evolving Past the MSP Basics

Bryan Gilliom

Keys to Attracting & Retaining Good Sales Talent
Mike Schmidtmann

Maximize Your Profits Utilizing a Managed IT Services Business Model
Mitch Morgan & Chris Ryne

Breaking Through the Wall from SMB to Enterprise Accounts
Mark Rouleau

Anatomy of an Effective Sales Process
Gil Cargill

5 Tips to Improve IT Services Profitability
Len DiCostanzo

Capitalizing on the Data Breach Epidemic
Stuart Itkin

Client Technology Roadmap & Budget Review

Joy Beland

Continuum Product Strategy
Dee Zepf

Breaking the Rules to Improve Customer Satisfaction
Peter Melby

Retaining Customers Means Rethinking Your Approach to Customer Service
Scott Jones

New Product Announcement
Adrianna Gugel & Gary Harlam

Endpoint Security – the Next Generation Malwarebytes
Terry Flemming & Chad Bacher

Boston Harbor Cruise


The Boston Harbor Cruise will take place on Monday night, boarding will begin at 7:00 PM and the cruise will take off at 7:30 PM. Get there early to ensure your spot on our vessel! Cocktails and hors d'oeuvres will be served followed by dinner on the boat and guests will have the opportunity to network with industry peers as well as participate in events and games on the ship!  Earn some points in our Captains Log photo scavenger hunt by taking pictures around the boat. If you complete all five tasks while on the harbor, you’ll earn your “Anchors Aweigh” badge!

After Hours

If you have any energy left after the exhilaration that is Navigate 2014, explore the historic city of Boston Massachusetts. We’ve compiled a list of our city’s best after-hours meet-ups below!

Rooftop Bars in Boston:

What could be better than sipping cocktails under the stars and being on a roof deck with an amazing view? Go check out some of these notoriously known roof decks around the city!

   Atlantic Beer Garden
   Whiskey Priest
   The roof deck at Legal Harborside

Check out the South End: 

One of Boston’s most vibrant communities. This fun, entertaining neighborhood is known for its fine dining, art galleries, open markets and more! If you’re in the mood for a great slice of pizza or a cannoli, the South End is a place worth taking the time to explore!


Fenway Park:

America’s most beloved Ballpark and home of the 2013 World Series Champions is located here, in the city of Boston. You will have the chance to try some of Boston’s classic street food. Check out the area's local bars and enjoy walking the streets lined with people and smiling faces. Go Red Sox!


Faneuil Hall and Quincy Market: 

Located right in downtown Boston, just steps away from the Waterfront, Faneuil Hall is a great place to be. You will have the chance to eat and drink at over 14 restaurants and pubs and shop at more than 100 of the finest shops and specialty push carts downtown Boston has to offer!

Keep Reading, Non-Attendees!

Stay Engaged

If you can’t make it to Navigate 2014, you can still stay involved in the action. We will be covering all of the sessions online through social media, so be sure to interact with us and join in on the conversation!

Official Hashtag:








So there you have it! Your official guide to Navigate 2014! We can’t wait to see those of you who will be joining us, and can’t wait to hear from those of you who couldn’t make it. Keep in mind, this is Continuum’s first user conference, but it certainly won’t be our last. Let us know what aspects of Navigate you enjoyed and which you would like to see improved! We’ll certainly take them into consideration for next year’s user conference.