Happy New Year! What are your New Year’s resolutions for 2019? Maybe you’re hoping to devote more time to growing your managed services business, fill your lead pipeline or break into the cybersecurity space. These are all great goals to have, but to actually achieve them, you might need a little help.
Lucky for you, we’ve rounded up our top five posts from the MSPblog this year. With tips and best practices on mastering the MSP sales process, making strategic business decisions, incorporating security into your portfolio, optimizing your tech talent and much more, you’ll be set up for success in the new year. Take a look at our top posts below to get a head start on your resolutions!
Why should businesses leverage your managed IT services this year? When you’re making your sales pitch to clients and prospects, this is the question you need to answer to differentiate yourself from your competition. Sure, you have your value prop down and you’ve memorized your talking points to a tee, but what else can you use to convince clients and prospects of your MSP value?
They say that numbers speak louder than words, so here are a few numbers that we think speak volumes. It’s clear that the need for managed IT services isn’t going anywhere, but to help make your case, here are 20 statistics you can use to prove why businesses should partner with you.
Service Level Agreements (SLAs) are a critical component of any modern MSP business. The goal of these documents is to provide clients with a detailed understanding of the scope of your services, define which parties have ownership over certain functions, and to set proper expectations for things like resolution times and escalation procedures. SLAs also provide both parties with a level of protection against legal action should an issue or misunderstanding arise—so they need to be crafted thoughtfully and carefully.
How do you successfully sell cybersecurity to small-to- medium sized businesses (SMBs)? First, try saying that five times fast! If you’re a managed IT services provider (MSP) looking to grow revenue through managed security, you’ve come to the right place.
I’ve written a lot of posts on how MSPs can generate new leads, improve close rates, and become more successful in sales and marketing—but I think it’s time to flip the script a bit. While the fact remains that you can’t effectively grow your business if you’re not acquiring new clients, that doesn’t mean that you should jump on every opportunity that comes down the pipeline. In fact, knowing when to say “no” to a prospect can be just as valuable as knowing when to say “yes.”
In this post, we’ll explore four red flags that could signal when it might make sense to pause (or even walk away from) a potentially bad deal.
Money is many things, but it isn’t everything. It can be tough out there for managed IT services providers who want retain top talent but don’t always have the means to pay them. Luckily, there are several non-monetary ways that you can offer your employees compensation that actually help to enrich your staff’s daily work environment.
In the spirit of the upcoming new year, look to incorporate these non-monetary compensation strategies. As a result, you could see a more positive company culture, more engaged employees, and a more loyal, productive workforce.
What would you like to see on the MSPblog in 2019? We value your feedback, so be sure to sound off in the comments below!
Additionally, blog subscribers will be receiving exclusive content at the beginning of the new year—and it won’t be available anywhere else. Click here to subscribe and ensure this valuable content is exclusive to you too!
By Hunter Smith
By Richard Harber
By Gretchen Hoffman