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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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The Top 5 MSP Blog Posts of February 2016

Posted March 1, 2016by Lily Teplow

Spring is in the air, folks! Although most of us won’t miss the icy weather and all that snow, let’s take a look back on the month of February to recap our most read MSP blog posts. We covered a lot of topics this past month, including how to protect clients against Locky ransomware, a breakdown of the three main pricing packages and the difference between a fully-managed help desk and a network operations center (NOC). We even put a managed IT services twist on some of our favorite romantic comedies!

So without further ado, here are the top 5 MSP blog posts our readers couldn’t get enough of this February!

 

New Locky Ransomware - FAQs and How MSPs Can Act Now

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Posted by Mary McCoy  on Feb 22, 2016 6:00am EST

Have you opened any invoice attachments lately? Now, there's a new ransomware called Locky that's joined the ranks of viruses like CryptoLocker and CryptoWall. This latest malware threat was detected just last week and already, IT service providers and MSPs have discovered that it's spread at an alarming rate, employing sophisticated social engineering tactics and bypassing antivirus (AV), spam filtering and web filtering solutions. According to Dark Reading, Kevin Beaumont, one of the first security researchers to unearth Locky, revealed he had seen "around 4,000 new infections per hour, or roughly 100,000 per day."

How does Locky work? What does it reveal about the state of ransomware and next generation cyber threats? What do you need to know to protect clients? Answers to all this and more!

Read More »

 

10 Things I Hate about End Users

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Posted by Mary McCoy  on Feb 8, 2016 6:00am EST

Working in IT, you have a love/hate relationship (I'll let you mentally fill in that ratio) with your end users. Curious about the most common grievances, we reached out to the online tech communities of Spiceworks, Mango Lassi and Reddit to ask members what irked them the most about the end users whose sites they support. It turns out you all have a lot to say on this matter because the responses flooded in! After three very entertaining and enlightening threads, we've narrowed it down to the biggest offenses in a list we're calling 10 Things I Hate about End Users.

If this name sounds familiar, a tip of my hat to you for recognizing it! With it being February, we're celebrating the season of love by putting a managed IT services spin on some of the greatest rom-coms. In this latest installment, we celebrate the film adaptation of Shakespeare's Taming of the Shrew, 10 Things I Hate about You.

Read More »

 

How to Lose a Tech in 10 Days

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image source: http://www.huffingtonpost.com/thecut/i-tried-to-lose-a-guy-in-10-days_b_6334518.html

Posted by Lily Teplow on Feb 3, 2016 6:00am EST

Technicians play a pivotal role in the success of any MSP business. Having skilled technicians on your team can keep your business efficient, innovative, and long-lasting. With the tech industry on the rise, and jobs in this sector multiplying by the minute, most companies don’t put much thought into their turnover rates. However, this could be a costly mistake.

Technician turnover can be a real burden on your business. With the loss of that employee and their skill set also comes the loss of your time and financial investment. Continue reading to learn about the main causes that lead to turnover, and also how you can prevent it from happening.

Read More »

 

Which of These 3 MSP Pricing Strategies is Right for You?

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Posted by Mike Barnes on Feb 15, 2016 6:00am EST

Have you expanded your products and services offering and are now wondering which pricing strategies to employ? Let's say, for instance, that you've added backup and disaster recovery (BDR) to your line card. Adding BDR is an easy and quick way to start out, and it’s also one of the most widely adopted and required services offered by today’s MSPs. Aside from the actual add-on, you have to know how to price your newly enhanced technology stack so that it generates high margins on an ongoing basis. Consider these points:

Read More »

 

What is the Difference between a Fully-Managed Help Desk and Network Operations Center (NOC)?

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Posted by Lily Teplow  on Feb 4, 2016 12:00pm EST

It can be difficult to manage technical support and front-line user support inhouse, so many MSPs look to third-party options and offerings to help absorb some of these tasks. When doing so, it's important to know the difference between an outsourced Network Operations Center (NOC) and Help Desk in a fully-managed - meaning support is integrated with your IT management platform - business model. So what is the main difference? A fully-managed help desk is where all the end-client interaction takes place, whereas a fully-managed NOC provides back-end maintenance, problem resolution and support for the MSP.

Let’s examine both solutions more closely.

Read More »

 

Well, there they are folks! I hope you've enjoyed these top posts from February. Be sure to subscribe to our MSPblog to get instant updates as we bring you more great content throughout the rest of March and beyond!


The-Complete-Guide-to-MSP-Marketing-eBook   

Meet Lily Teplow! After majoring in Communications and French, Lily graduated from South Carolina's Furman University and now takes on her new role as Content Marketing Associate and Blog Manager at Continuum. In her spare time, Lily enjoys singing, traveling, and cheering on her favorite Boston sports teams!

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