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Empowering Your MSP Business to Grow and Prosper—One Post at a Time

5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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The Top 5 MSP Blog Posts of January 2019

Posted January 31, 2019by Meaghan Moraes

Monthly-Blog-Roundup-Jan2019

What are the keys to selling security services? Which tools should MSPs take advantage of? Where is the managed IT services market headed? We answer these questions and more in our roundup of the MSPblog's most popular posts of January 2019.

See below for the top five blog articles our readers couldn’t get enough of this month.

5 Cyber Security Realities that Didn't Exist 5 Years Ago

5-Cyber-Security-Realities

A lot can change in five years. Think of where we are today—now flash back five years to 2014. What was happening? The Winter Olympics in Sochi, the Ice Bucket Challenge, and we were only on iPhone 6. The world looked a bit differently then, and business concerns and priorities were different too—especially for small-to-medium-sized businesses (SMBs).

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Exciting IT Channel Progress: What the CMIT Acquisition Means for MSPs

Exciting-IT-Channel-Progress-What-the-CMIT-Acquisition-Means-for-MSPs

2019: what a time to be in the managed services industry. With the rise of cyber security, the quest to solve the skills gap, and increased investment in mergers and acquisitions to name a few, there's been a lot of fascinating movement as of late—and Continuum and our partners are here for it. 

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Which Major Forces Will Disrupt the MSP Market in 2019?

Which-Major-Forces-Will-Disrupt-the-MSP-Market-in-2019-

This year has already brought a lot of channel activity; whether through mergers and acquisitions—for both vendors and service providers—the naming of new CEOs and executives, or things to look out for in 2019. But which of the major trends in the market are actually worth watching?

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How to Sell Managed IT Services in 2019

How_to_Sell_Managed_IT_Services_in_2016-13

A couple of years ago, I wrote a blog post called How to Sell Managed Services: Understanding the New Buyer Dynamic, a topic that's still top-of-mind for most MSPs today. In it I stressed that purchasing behavior has changed, rendering once popular sales strategies outdated and ineffective. Need proof on this? According to HubSpot, a mere two percent of cold calls result in an appointment. Clearly, there must be another way!

So let's say you're still struggling to fill your sales pipeline. You know what NOT to do because you've done it, and it isn't working. What then is the solution, how has it changed over time and what's driving that change?

Read More » 

 

10 Free and Helpful Online Tools for MSPs

10-Free-Easy-MSP-Tools

Everyone appreciates a helping hand. When you discover a free, online tool that makes your job easier, it can be hard to imagine life without it. With that in mind, we decided to reach out to you in order to compile a list of these helpful tools, all in one place. Why spend hours poking around online looking for a solution to your problem when it is very likely that one of your peers has already discovered and shared that solution?

Read More » 

 

I hope you've enjoyed this month's roundup of our top posts on the MSPblog. Be sure to subscribe to our award-winning blog to receive these insightful tips and more throughout the rest of the year!

 

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Meaghan Moraes is Continuum's Blog & Social Media Manager, managing the MSPblog and Continuum's social platforms. With several years of inbound and content marketing, B2B tech marketing and corporate social media management experience, Meaghan specializes in engaging and nurturing audiences with strategic and creative digital content. In her spare time, she enjoys writing poetry, playing the piano, boxing, and exploring Boston’s best restaurants.

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