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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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The Top 5 MSP Blog Posts of September 2016

Posted September 30, 2016by Lily Teplow

Autumn is officially in full swing! But before we break out the Halloween decorations, let’s take a look back at the MSP blog posts you couldn’t get enough of this past month! We covered a lot in September, including inbound marketing best practices, how to sell your managed IT services, MSP pricing and much more! Here’s a roundup of the top five posts:

7 Reasons Every MSP Should Adopt Inbound Marketing


Posted by Lily Teplow on Sept 7, 2016

The advent of inbound marketing has leveled the competitive playing field. Size no longer matters, because Web-based marketing is entirely accessible and extremely affordable. These seven concepts define key differences between inbound and outbound marketing and explain why every MSP should adopt an inbound approach to marketing.

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How Managed Services Fulfills the IT Needs of SMBs [CHART]


Posted by Lily Teplow on Sept 9, 2016

One of the biggest challenges in selling managed IT services is that small- and medium-sized businesses (SMBs) may underestimate the need to invest in IT expertise. As a savvy MSP, you know that these businesses are continuing to grow more dependent on modern technologies and systems. So how can you convince them to protect their IT infrastructure with your managed services?

Read More »


Three Factors that Influence MSP Pricing & Profitability: The Weekly Byte [VIDEO]


Posted by Brandon Garcin on Sept 5, 2016

There are a number of important factors to consider when pricing and packaging managed IT services—especially when it comes to understanding margins and profitability. In this episode of The Weekly Byte, we explore three factors that can influence your MSP pricing strategy. Tune in to learn more!

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4 Overlooked But Proven Methods for Nailing Your Next Quarterly Business Review (QBR)


Posted by Jaq Baldwin on Sept 1, 2016

When done right, quarterly business reviews (QBRs) provide you the opportunity to demonstrate the value of your managed IT services, advise and upsell clients on new or unused technology and support, assess overall client satisfaction and more. But before you even meet with clients, you need to put together a game plan for how you'll conduct your QBRs. Otherwise, this sometimes rare opportunity to reconnect with customers and strengthen existing relationships can deteriorate into the kind of "kicking the tires" conversation that's a waste of everyone's time. To prevent this and get the most out of your next round of business reviews, here are four often overlooked essentials that I've had success with in my own experience as an MSP.

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From Ants in Your Scanner to Printer Troubleshooting: How Our Help Desk Absorbs Daily Customer Support


Posted by Mary McCoy on Sept 6, 2016

Are your technicians on call around the clock, working nights, weekends and holidays? Are they forced to field tickets that are a waste of their valuable time and talents? You know which ones I'm talking about: password resets, new user set-ups and even the occasional printer troubleshoot. Fortunately, our partners don't have to sweat these low value, time-consuming tasks. With Level 1 and 2 support available during business hours, after hours, or with 24x7 coverage, our U.S.-based Help Desk and its 190+ certified technicians absorb all of these demands. 

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There you have it, folks! I hope you’ve enjoyed these top blog posts from September. Be sure to subscribe to our MSPblog to get instant updates as we bring you more great content throughout the rest of the year!


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Lily is a Content Marketing Manager at Continuum and is passionate about helping businesses solve their biggest challenges. She is responsible for managing Continuum’s MSPblog and writing on a variety of topics, from sales and marketing to cybersecurity, helping establish authority in the MSP market. Lily is also a seasoned content creator and has supported Continuum’s PR and media efforts. In her spare time, Lily enjoys singing, traveling the world, and cheering on her favorite Boston sports teams!

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