Autumn is officially in full swing! But before we break out the Halloween decorations, let’s take a look back at the MSP blog posts you couldn’t get enough of this past month! We covered a lot in September, including inbound marketing best practices, how to sell your managed IT services, MSP pricing and much more! Here’s a roundup of the top five posts:
Posted by Lily Teplow on Sept 7, 2016
The advent of inbound marketing has leveled the competitive playing field. Size no longer matters, because Web-based marketing is entirely accessible and extremely affordable. These seven concepts define key differences between inbound and outbound marketing and explain why every MSP should adopt an inbound approach to marketing.
Posted by Lily Teplow on Sept 9, 2016
One of the biggest challenges in selling managed IT services is that small- and medium-sized businesses (SMBs) may underestimate the need to invest in IT expertise. As a savvy MSP, you know that these businesses are continuing to grow more dependent on modern technologies and systems. So how can you convince them to protect their IT infrastructure with your managed services?
Posted by Brandon Garcin on Sept 5, 2016
There are a number of important factors to consider when pricing and packaging managed IT services—especially when it comes to understanding margins and profitability. In this episode of The Weekly Byte, we explore three factors that can influence your MSP pricing strategy. Tune in to learn more!
Posted by Jaq Baldwin on Sept 1, 2016
When done right, quarterly business reviews (QBRs) provide you the opportunity to demonstrate the value of your managed IT services, advise and upsell clients on new or unused technology and support, assess overall client satisfaction and more. But before you even meet with clients, you need to put together a game plan for how you'll conduct your QBRs. Otherwise, this sometimes rare opportunity to reconnect with customers and strengthen existing relationships can deteriorate into the kind of "kicking the tires" conversation that's a waste of everyone's time. To prevent this and get the most out of your next round of business reviews, here are four often overlooked essentials that I've had success with in my own experience as an MSP.
From Ants in Your Scanner to Printer Troubleshooting: How Our Help Desk Absorbs Daily Customer Support
Posted by Mary McCoy on Sept 6, 2016
Are your technicians on call around the clock, working nights, weekends and holidays? Are they forced to field tickets that are a waste of their valuable time and talents? You know which ones I'm talking about: password resets, new user set-ups and even the occasional printer troubleshoot. Fortunately, our partners don't have to sweat these low value, time-consuming tasks. With Level 1 and 2 support available during business hours, after hours, or with 24x7 coverage, our U.S.-based Help Desk and its 190+ certified technicians absorb all of these demands.
There you have it, folks! I hope you’ve enjoyed these top blog posts from September. Be sure to subscribe to our MSPblog to get instant updates as we bring you more great content throughout the rest of the year!
By Richard Harber
By Gretchen Hoffman
By Meaghan Moraes