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Empowering Your MSP Business to Grow and Prosper—One Post at a Time

5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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The Top 5 MSP Blog Posts of Mid-Summer

Posted August 11, 2015by Lily Teplow

Don't worry, summer isn't over quite yet! But since we are about half-way through, it's the perfect time to take a look back at our most read blog posts so far. We've covered a lot this summer, including what you should put on your summer reading list, some IT family feud, and even some buzzwords you're getting sick of. So without further ado, here's your time to enjoy the remainder of summer and catch up on these top 5 posts!

 

Why Dunder Mifflin Should Have Offered Managed IT Services


Posted by: Ben Barker
June 30, 2015 at 6:00am ET

When you're running a business, you want to put yourself in the best possible position to succeed. Often times, opportunities to improve your business can go unnoticed. Not taking advantage of these opportunities can end up hurting you and possibly even running you out of business.

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Why Including any Break-Fix Services in Your Offering Is Bad for Business


Posted by: Mary McCoy

June 1, 2015 at 6:00am ET

Whether you're a break-fix shop that's re-evaluating your business model and considering managed IT services or you're a new MSP that's afraid to turn away any business you can get, reactive IT support is not the answer. In the following blog post, I'll explain how

  • the two approaches differ
  • break-fix contracts exhaust resources, prevent predictable revenue streams and jeopardize relationships with managed services customers
  • MSPs can scale and grow their businesses by exclusively offering managed services

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8 Blogs, Books, Websites etc. to Add to Your Summer Reading List


Posted by: Lily Teplow
July 20, 2015 at 6:00am ET

I know what you’re thinking… oh man, summer reading has a bad rep. It takes you back to those middle school days of disorganized lockers and staying inside to write book reports. But I promise, this is not your average school summer reading list. Below are a list of blogs, books, and other resources to help grow and better your business!

Summer is the perfect time to catch up on the things you wouldn’t normally have time for during the rest of the year. Why not spend your summertime catching up on some good reads that can also be helpful to your business! With that in mind, we’re making the next item on our MSP Summer BuckIT List to add these business-boosting resources to your summer reading list! Take a look at the list below, and start bettering your business today!

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Family Feud: Managed IT Services [Quiz]

image source: https://en.wikipedia.org/wiki/Family_Feud
Posted by: Mary McCoy

July 13, 2015 at 6:00am ET

Do you have a case of the Mondays? We've all been there. Luckily, we're easing you back into your work week with a managed IT services version of the classic TV gameshow, Family Feud. In case you haven't kept your finger on the pulse of the channel, we've compiled key data from recent surveys to help you identify market opportunities and challenges in the IT industry this year. What did respondents prioritize as provisions in their Service Level Agreements (SLAs)? Have IT salaries increased over the years? Which skills are desired the most when hiring, and what might account for an IT skills shortage? Answers to this and more!

It's time to play...Family Feud!

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IT Buzzwords that Need to STOP!


Posted by: Stephanie Moncayo

July 23, 2015 at 6:00am EST

Buzzwords, also known as pretentious jargon devoid of meaning, can easily drive anyone crazy! Although most users and administrators are familiar with Macbooks, Androids and Fitbits, few are actually familiar with the underlying technology that make their lives easier. Often, IT buzzwords are used to oversimplify the complex work that technicians, MSPs, and programmers do everyday. It's no wonder they're so frustrating. If you have ever had to explain to someone that "you're not an app designer [so do] not confuse the program that saves entire organizations on a daily basis with Snapchat," then you will certainly appreciate this post.

We're back with another IT Community post! We've again browsed online communities like Spiceworks and Reddit to find the most irritable buzzwords you wish would just die. After filtering through hundreds of responses, which might I add was very entertaining (big kudos to HardLuckMike for his own thread), I've narrowed it down to these few notorious buzzwords that make every person in the tech industry lose it. Enjoy!

Read More »

 

Well folks, there you have 'em... our top 5 blog posts of mid-summer. Keep up with our blog as we bring you more great posts throughout the rest of summer and beyond!


Make the rest of your summer easier with this guide!

The Definitive Guide to Managed IT Services [eBook]

Lily is a Content Marketing Manager at Continuum and is passionate about helping businesses solve their biggest challenges. She is responsible for managing Continuum’s MSPblog and writing on a variety of topics, from sales and marketing to cybersecurity, helping establish authority in the MSP market. Lily is also a seasoned content creator and has supported Continuum’s PR and media efforts. In her spare time, Lily enjoys singing, traveling the world, and cheering on her favorite Boston sports teams!

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