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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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Your Byte-Sized Year in Review: The Top 5 Weekly Byte Episodes of 2018

Posted December 31, 2018by Brandon Garcin

The Weekly Byte 2017 Recap

Happy New Year from The Weekly Byte! Before we officially kick things off with new videos and content, we’re taking a look back at our 5 most popular episodes of 2018. Thank you to all of our viewers who tune in to both the video and audio editions of the show—we’re grateful for your viewership and look forward to continuing to help you be successful in 2019!

#1. 3 Ways to Enhance Your Cyber Security Sales Pitch

There’s no denying the need for advanced cyber security services in today’s IT landscape—but that doesn’t mean your security solution will sell itself. Without the right pitch, value prop and collateral, it may be difficult to convince prospects (or existing customers) that it’s time to invest in IT security. In this episode of The Weekly Byte, we explore three ways you can enhance your cyber security sales pitch to drive better outcomes.

 

 

#2. Why MSPs Should Use Product Demos When Selling

You can spend lots of time talking to prospects about the value of your managed IT services—but what do you actually show them? In this episode of The Weekly Byte, we explore how MSPs can leverage live product demonstrations throughout the sales process.

 

 

#3. 6 Things You Should Never Leave On Your Desk at the Office

There’s no denying the importance of having the right security software and tools in place to protect your customers—but what about physical workplace security? This Weekly Byte episode gives you six things you should never leave out on your desk at the office.

 

 

#4. How to Prepare for a Quarterly Business Review

The managed services market is all about relationships, and Quarterly Business Reviews (QBRs) are a great way to stay in touch with your customers, showcase your value and identify potential cross-sell and upsell opportunities. In this episode of The Weekly Byte, we offer tips and insights to help you successfully prepare for your next QBR.

 

 

#5. 6 Elements Every MSP Website Should Have

Your website is arguably your most important marketing asset—it’s where you can make a first impression with prospects, offer information about your products and services, and convert visitors into leads. But what should your website include? What information is most important, and how should you organize your content? Explore six website must-haves in this episode of The Weekly Byte.

 

 

The Weekly Byte is a video series that provides quick, digestible tips and best practices designed to help your business be successful. Get in touch with us via the comments section below if you have any questions about today’s episode or have ideas for topics you’d like to see covered in the future.

Looking for even more tips and best practices? Check out our four-part guide to content marketing!

Download Getting Started with Content Marketing Collection

Brandon Garcin is Continuum's Director of Content Marketing, and is responsible for the creation and execution of a variety of resources designed to win new business and support existing customer accounts. He has authored more than a dozen eBooks which have generated thousands of downloads, and has consulted with hundreds of Continuum partners to help improve their marketing and lead generation efforts through website optimization and content development. Brandon is also the host of The Weekly Byte, a video and audio series produced by Continuum that provides quick, digestible tips and best practices that MSPs can use to help their business succeed.

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