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Empowering Your MSP Business to Grow and Prosper—One Post at a Time

5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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Top 5 IT Security Posts for National Cyber Security Awareness Month

Posted October 13, 2017by Lily Teplow

Top 5 Cybersecurity Posts for National Cybersecurity Awareness Month

October is known for many things—the oncoming of autumn, pumpkin spice products, and Halloween, to name a few. For IT service providers, however, this month is especially important because it is National Cyber Security Awareness Month.

Every year since 2004, October has been recognized as National Cyber Security Awareness Month in an effort to raise awareness about the importance of cybersecurity. As the threat landscape continues to grow and evolve, more and more businesses are demanding enhanced cybersecurity. Now, it’s up to IT providers like you to fulfill that need with your managed security services. In order to stay up-to-date on the latest threats and provide clients with the resources they need to stay safe online, we’ve rounded up our most popular cybersecurity blog posts from this year. Keep reading for endless tips on how you can increase your clients’ cyber resilience!

New Locky-Variant Ransomware: What MSPs and MSSPs Need to Know

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As an IT professional, you know how relentless ransomware attacks have become in today’s landscape. Recently, a variant of the notorious Locky ransomware has become part of a large-scale email-based campaign managing to slip past the defenses of some unsuspecting companies.

On August 9, the first campaign of a massive, worldwide ransomware attack was detected—and 62,000 phishing emails related to the attack have been identified as of last week. This new Locky-variant continues to unfold, powered from more than 11,625 distinct IP addresses in 133 different countries (the top five being Vietnam, India, Mexico, Turkey and Indonesia). As an MSP, here’s what you need to know about this new Locky-variant ransomware and how you can ensure you and your clients can remain protected against it.

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What Is the Financial Impact of a Ransomware Attack? [CHART]

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Imagine for a moment that you receive a phone call from a client to hear that hundreds of their computers have been infected with ransomware, knocking critical systems offline and putting their organization’s entire operations at risk. What a nightmare, right? Unfortunately, this has been a reality for many unprepared small- and medium-sized businesses (SMBs) as we’ve seen ransomware reach new levels of maturity over the past couple of years.

Ransomware attacks can have a major impact on business continuity, productivity, reputation and much more, and dealing with one is not only time-consuming; it can be extremely costly. SMBs need to be fully aware of the threat posed by ransomware and make strengthening their IT defenses a top priority this year. However, if they’re hesitant or don’t yet have the proper defenses in place, how can you convince them to turn to an MSP like you for help? What other financial impacts could ransomware have on their business and why should they leverage your managed IT services to prevent a business-crippling attack?

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What is a Managed Security Services Provider (MSSP)?

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It’s no secret that business as we know it is wrought with cyber threats: the news headlines and stacks of stats speak volumes. Today, security services are becoming a must-have, causing organizations of all sizes to increasingly seek out and lean on trusted security partners to manage vulnerabilities. What’s more, this new shift is opening a huge opportunity for managed IT service providers (MSPs).

At this point, many MSPs are throwing around the term “MSSP,” squeezing an extra “S” into their title to represent their clients’ elevated need for security services. The big issue at hand, however, is that this role is sometimes misunderstood.

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10 Cybersecurity Statistics Every MSP Should Memorize

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Today, business professionals that do not consider cybersecurity a top concern may be living under a rock—and in actuality, the modern threat landscape should make them want to hide under one.

Managed IT service providers are realizing the importance of offering their clients security services because of, well, the numbers. The following ten statistics illustrate current cybersecurity threats to businesses, holes that leave many organizations vulnerable to cyber attacks, and the repercussions of not having a robust security strategy in place in today’s tumultuous IT landscape. Consider leveraging these facts in your conversations with clients and prospects to strengthen the way you sell your services and security expertise!

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The Ultimate Cybersecurity-As-A-Service Blueprint

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As you probably already know, there is a high need for security in the SMB market. The statistics leave little room to argue this statement. 60% of attacks target small to medium-sized companies and the average cost of attack in 2014 was $20,752, with that number being even higher today. Still, the most alarming statistics is that 60% of SMBs fail within six months of being hacked. So, for your clients, security is literally a matter of life or death for their businesses.

Unlike years ago, SMBs are becoming aware of the importance of security and are investing in that area. In fact SMBs spent an estimated $6.5 billion on security in 2015. Because of this, offering security to SMBs seems like an easy way to generate more revenue. However, many of you still struggle in this area for a few reasons; you don't know how to offer a full scope of security services, you don't know how to price it or you don't have access to the appropriate tools.

Read More »


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Lily is a Content Marketing Manager at Continuum and is passionate about helping businesses solve their biggest challenges. She is responsible for managing Continuum’s MSPblog and writing on a variety of topics, from sales and marketing to cybersecurity, helping establish authority in the MSP market. Lily is also a seasoned content creator and has supported Continuum’s PR and media efforts. In her spare time, Lily enjoys singing, traveling the world, and cheering on her favorite Boston sports teams!

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