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What are the fundamentals to building a profitable managed IT services business? Keep reading to discover the four key ingredients for success.

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3 Mobile Security Quick Tips to Share with Clients

Posted by Matt Mainhart on December 26, 2018


We live a mobile lifestyle. Our mobile devices keep us connected, and we can do anything from our mobile devices - from anywhere in the world. Online banking, hotel reservations, email – all can be accessed with a tap of the finger.

If you forget your phone at a restaurant, at work, or at the pub – how confident are you that nobody else can access your information?

While browsing the Internet, how confident are you that your information is only being viewed by you?

Follow these steps for a confidence boost in your mobile security:

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Topics: Information Security, Client Quick Tips, Mobile Device Management and IT Mobility

4 Ways to Help Employees and Clients Fight Off Infections

Posted by Lily Teplow on November 28, 2018

4 Ways to Help Employees and Clients Fight Off Infections

Welcome to flu season, ladies and gents. As the weather grows colder and we find ourselves in confined quarters, many of us become sitting ducks for risk of illness. This is especially true in the office environment; we’re around each other for eight (maybe more) hours a day, sharing documents, keyboards, workstations, etc.

While we usually write about topics like how to prevent computer viruses and malware, this time around we’re sharing four tips to help you and your clients stay as healthy and germ-free as possible.

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Topics: Tech Quick Tips, Client Quick Tips

3 Browser Extensions for Safe and Secure Browsing

Posted by Matt Mainhart on April 6, 2017

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With the invention of the internet, almost everything is now one simple click away. Unfortunately, this luxury comes with certain consequences, such as companies being able track your every move as you browse. You might not know it, but the websites you and your clients visit are using one or more “trackers” to follow your browsing habits around the web and learn more about you. These internet shenanigans can come in many forms, like advertisement popups, unauthorized information gathering – you name it.

So, how are you protecting yourselves, or better yet, your clients? Check out these three browser extensions they can install to browse the internet (somewhat) shenanigan free. Share them with your clients in your next newsletter send to help make their browsing experience more secure!

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Topics: Client Quick Tips, Information Security

3 Ways to Increase Laptop Security On-The-Go

Posted by Matt Mainhart on March 9, 2017

3 Ways to Increase Laptop Security On-the-Go.png

Allow me to paint a scary picture for you. You’re on the road for work and answering some emails from a client at the airport. Then you get thirsty, but you see that there’s an overpriced drink stand just a few steps away and you make the sacrifice of spending $4.00 on a bottle of water. As you break out your wallet and pay up, you turn around to see that your laptop is gone! You only stepped away for about 60 seconds and were just a few steps away. However, a thief saw this as a window of opportunity, and took it.

Now you and your boss are freaking out about confidential company information potentially getting into the wrong hands. As the world starts to spin, you find yourself asking “how could this happen?”

Now, we can snap back to reality. In order to prevent this unruly situation from happening to you, check out the three quick tips below for increased laptop security while you’re on-the-go.

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Topics: Client Quick Tips, White-Label Resources, Cybersecurity and Threat Management, Information Security

Trick or Treat? 3 Child Safety Apps to Download for Halloween

Posted by Matt Mainhart on October 27, 2016

Trick or Treat? 3 Ways to Keep Kids Safe on Halloween.png

In the coming weeks, many small ghouls and goblins will be roaming the streets – each in search of tricks or treats. But you might be asking yourself, “What does Halloween have to do with my MSP business?” Well, many of the clients you work with are parents, and their children are planning to partake in the celebrations. Being the trusted business advisor that you are, don’t you want to provide them with helpful tips on how to keep their kids safe this Halloween? In your mission to best serve your clients, both professionally and personally, start with including this latest set of quick tips in your next newsletter send!

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Topics: Sales and Marketing, Tech Quick Tips, Client Quick Tips

4 Tools Designed to Prevent Screen Fatigue & Boost Employee Productivity

Posted by Matt Mainhart on October 3, 2016

Most if not all of us spend too much time in front of a screen. Televisions, smartphones, laptops – we are surrounded by screen, after screen, after screen. As a result, our relationship with technology can be bittersweet. As awesome as it is to have all of the information we ever needed right at our fingertips, our health and productivity depend on our ability to unplug.

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Topics: Client Quick Tips, Sales and Marketing, Tech Quick Tips

The Top 5 MSP Blog Posts of August 2016

Posted by Lily Teplow on August 31, 2016

Are you sick of seeing back to school commercials already? It’s hard to believe another month of managed IT services blog posts has flown by, but to prevent those end-of-summer blues we’ve rounded up our top posts of August! Have you ever wondered how to price your managed services? Do you have the right onboarding strategy when taking on new clients? We’ve answered these questions and more in this month’s roundup!

Without further ado, here are the MSP blog posts our readers couldn’t get enough of this August!

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Topics: Pricing and Packaging, Hiring and Recruiting, Client Quick Tips, Business Development and Growth

5 Awesome Windows Features You Never Knew Existed

Posted by Matt Mainhart on August 24, 2016

The PC users you serve depend on Windows® for their daily business processes, but they may only be using basic features and functionalities. What about those productivity hacks and secret tricks that make work more bearable? The masterminds over at Microsoft® are constantly thinking up new, innovative ways to optimize their operating system’s user experience. 

Have you shared these five special features, gestures and Easter eggs with your end clients? As their strategic advisor and virtual CIO (vCIO), you’ve been charged with helping them grow their profitability. To alleviate operational inefficiencies and technology time-sucks, include this latest set of technology quick tips in your next newsletter send!

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Topics: Tech Quick Tips, Client Quick Tips, Sales and Marketing

4 Ways to Prepare for a Data Disaster

Posted by Matt Mainhart on June 21, 2016

The office is in a panic. Work has stopped, and no one knows what to do. Day 0 is upon you. No, not the Zombie apocalypse, but almost. Your clients have encountered a data disaster and are unable to access the information needed to keep their business rolling.

This resulting downtime is basically the IT equivalent to the Zombie apocalypse. Nobody wants to go through this scenario, and most are unprepared for it. So how do you ready your customers for a data disaster? Through your proactive, headache-saving backup and disaster recovery (BDR) solution. In this next round of technology quick tips to share, I provide your prospects and clients with four ways to arm themselves against the cyber version of the walking dead! 

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Topics: Backup and Disaster Recovery, Client Quick Tips

3 Ways Clients Can Assist Your Tech Support Team

Posted by Matt Mainhart on April 29, 2016

As your technicians will likely attest to, providing technical support is a two-way street. When clients request your IT services, they can expedite the process and allow your staff to efficiently work toward a resolution. IT technicians aren't mind readers. When clients hop on the phone or submit a ticket, these techs need to be able to understand and recreate the issue in their minds. They need direction before they can begin to fix the problem. 

So how can you help end users work alongside your support team to close out tickets in optimal time? Here's the next round of tech quick tips. View the client-facing content below, and then download for your own marketing needs!

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Topics: Customer Service, Client Quick Tips

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