MSP Blog Logo

BDR

Business Growth

Cybersecurity

Help Desk

MDM

RMM

Sales & Marketing

Subscribe


Empowering Your MSP Business to Grow and Prosper—One Post at a Time

The-Ultimate-Guide-to-Success-in-Managed-IT-Services


Featured Post

The Ultimate Guide to Success in Managed IT Services

What are the fundamentals to building a profitable managed IT services business? Keep reading to discover the four key ingredients for success.

Read Now

A Quick Guide to Incident Response Planning

Posted by Lily Teplow on August 1, 2018

A Quick Guide to Incident Response Planning

Given today’s security landscape, it’s more important than ever that businesses have a plan in place to respond to major cyber threats. These threats are becoming more and more sophisticated, leaving businesses less and less equipped to handle them. To even stand a chance against a security incident, your clients need an incident response plan—and it’s your job as an MSP to help them solidify this plan.

 

Read More

Topics: Data Protection, Cybersecurity and Threat Management, Incident Response

The Worst Passwords You Could Possibly Use Are…

Posted by Lily Teplow on June 7, 2018

The Worst Passwords You Could Possibly Use Are

You tell your clients all the time about good password policies. You tell your friends and family. You may be able to rattle off in your sleep “unique, long strings of varied characters with multiple numbers, capitals, and special characters.” But just how many people are heeding the call for better security? Has the public started taking cyber security seriously?

Read More

Topics: Data Protection, Information Security

The Basics of Cyber Security Training for End-Users

Posted by Lily Teplow on May 10, 2018

The Basics of Cyber Security Training for End-Users

What’s the biggest risk to an organization’s information security? Hint: it has little to do with the technology. Rather, it is the action—or inaction—of their employees.

Human error has become a major weak point today; one that is easily exploited by cyber criminals. In fact, almost 90 percent of cyber attacks are caused by human error or behavior. Therefore, it’s vital that businesses have some form of cyber security training in place to educate employees on the importance of protecting sensitive information and what malicious threats to look out for.

As an IT services provider committed to protecting your clients and their business, the task of security education and training falls into your hands. Keep reading to discover which essential elements you should cover when providing security awareness training.

Read More

Topics: Data Protection, Information Security, Cybersecurity and Threat Management

5 Core Components to a Cyber Security Offering

Posted by Chris Johnson on May 1, 2018

5 Core Components to a Cyber Security Offering

My career path has shifted in recent months, from running my own managed services company to jumping into the security space as a managed security services provider (MSSP). During this time, I’ve come to learn which tools are needed for the job and how to best utilize them to define a cyber security offering. 

The tools and resources an IT security provider leverages should be tied to both securing your business and protecting your clients, which means selecting the right ones is extremely important. For any foundational security offering, I’ve found that the following five tools and components are most essential to thriving, and surviving, in this market.

Read More

Topics: Data Protection, Cybersecurity and Threat Management

The Top 5 MSP Blog Posts of April 2018

Posted by Lily Teplow on April 27, 2018

Monthly-Blog-Roundup-April-2018

The month of April brought us many things: the start of baseball season, the oncoming of warmer weather (for most of us), and yet another 30 days filled with valuable, business-driving content on the blog! MSP sales and marketing seems to be the theme of this month’s roundup. Our most popular posts cover topics such as the keys to success in managed IT services, how to generate more leads, how to better prepare for sales conversations, and much more.

Read on to discover the top five blog articles our readers couldn’t get enough of this month, with special bonus content at the end of this post!

Read More

Topics: Business Development and Growth, Sales and Marketing, Data Protection, Blogging

Explaining the Cloud to End Users: 4 Things to Cover

Posted by Joseph Tavano on April 24, 2018

Explaining the Cloud to End Users: 4 Things to Remember

While cloud integration is virtually ubiquitous in modern computing, it is often misunderstood or misinterpreted outside of the IT industry. Outside of the sphere of tech insiders, where acronyms, jargon and abstract product names are commonplace, the idea of “The Cloud” can be shrouded in mystery from years of pop-culture confusion and misuse in fiction.

Read More

Topics: Data Protection, Cloud Computing

Phishing Scams: What You Need to Know to Avoid Them

Posted by Hunter Smith on April 11, 2018

Phishing-Scams-and-How-to-Avoid-Them

As a managed IT services provider (MSP), there are a myriad of security threats that you and your clients face today. One threat that constantly comes up is phishing scams. These scams can be fairly simple, yet very effective at duping the user and capturing their private information. Even the slightest clue to a username and/or password can give hackers all they need to break into private systems and steal information from companies and individuals—and for this reason, it’s crucial to be aware of phishing schemes, tactics and best practices for avoidance.

Read More

Topics: Tech Quick Tips, Data Protection, Information Security, Cybersecurity and Threat Management

Top 3 BDR Posts for World Backup Day 2018

Posted by Lily Teplow on March 30, 2018

Top 3 BDR Posts for World Backup Day 2018

What would you do if you lost everything? This is exactly the question that World Backup Day prompts you to consider when you land on their awareness website. Data is such a business driver today, but one small accident or failure could cause productivity and profit to come to a complete halt. For MSPs, an essential first step in building a successful business continuity plan for your clients is helping them recognize the need for backup and disaster recovery (BDR)—and what better day to start than the day before World Backup Day?

Read More

Topics: Industry News, Data Protection, Backup and Disaster Recovery

What to Do with All of That Data: Retention Best Practices

Posted by Lily Teplow on March 22, 2018

What to Do with All of That Data: Retention Best Practices

Data and corporate information are the lifeblood of your clients’ business—there’s no denying their importance. Today, organizations across all industries are tasked with ensuring that data is protected, retained, and accessible when needed, yet many lack the appropriate archiving and retention policies.

As an MSP, it’s your job to be your clients' strategic advisor and help them understand exactly what their retention requirements are for various business needs and data types. So, in honor of spring cleaning season, we’re providing you with best practices to help you tidy up your clients’ IT environment and implement retention policies for more secure, accessible data.

Read More

Topics: Data Protection, Backup and Disaster Recovery

The Journey to GDPR Compliance [PODCAST]

Posted by Brandon Garcin on March 7, 2018

The Journey to GDPR Compliance Podcast

If there’s one acronym we’ve heard time and time again this year, it’s GDPR. Standing for General Data Protection Regulation, GDPR is one of the more prominent discussion topics in our industry right now, and there’s a lot that both MSPs and vendors must do in order to show compliance when doing business with European citizens.

On this special podcast episode, we bring you a Q&A discussion between Paul Balkwell, Vice President of International Sales at Continuum, and Hunter Smith, Chief Information Security Officer at Continuum. Paul and Hunter discuss Continuum’s journey to GDPR compliance, provide a status update to our European partners and answer some frequently asked questions. Tune in now to learn more!

Read More

Topics: Industry News, Data Protection

RMM 101: Must-Haves for Your IT Management Solution
MSP Guide to Managed Services SLAs  [white paper]
comments powered by Disqus