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Empowering Your MSP Business to Grow and Prosper—One Post at a Time

5 Ways to Improve Your MSP Service Level Agreement (SLA)

Featured Post

5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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Explaining the Cloud to End Users: 4 Things to Cover

Posted by Joseph Tavano on April 24, 2018

Explaining the Cloud to End Users: 4 Things to Remember

While cloud integration is virtually ubiquitous in modern computing, it is often misunderstood or misinterpreted outside of the IT industry. Outside of the sphere of tech insiders, where acronyms, jargon and abstract product names are commonplace, the idea of “The Cloud” can be shrouded in mystery from years of pop-culture confusion and misuse in fiction.

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Topics: Data Protection, Cloud Computing

Phishing Scams: What You Need to Know to Avoid Them

Posted by Hunter Smith on April 11, 2018

Phishing-Scams-and-How-to-Avoid-Them

As a managed IT services provider (MSP), there are a myriad of security threats that you and your clients face today. One threat that constantly comes up is phishing scams. These scams can be fairly simple, yet very effective at duping the user and capturing their private information. Even the slightest clue to a username and/or password can give hackers all they need to break into private systems and steal information from companies and individuals—and for this reason, it’s crucial to be aware of phishing schemes, tactics and best practices for avoidance.

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Topics: Tech Quick Tips, Data Protection, Information Security, Cybersecurity and Threat Management

Top 3 BDR Posts for World Backup Day 2018

Posted by Lily Teplow on March 30, 2018

Top 3 BDR Posts for World Backup Day 2018

What would you do if you lost everything? This is exactly the question that World Backup Day prompts you to consider when you land on their awareness website. Data is such a business driver today, but one small accident or failure could cause productivity and profit to come to a complete halt. For MSPs, an essential first step in building a successful business continuity plan for your clients is helping them recognize the need for backup and disaster recovery (BDR)—and what better day to start than the day before World Backup Day?

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Topics: Industry News, Data Protection, Backup and Disaster Recovery

What to Do with All of That Data: Retention Best Practices

Posted by Lily Teplow on March 22, 2018

What to Do with All of That Data: Retention Best Practices

Data and corporate information are the lifeblood of your clients’ business—there’s no denying their importance. Today, organizations across all industries are tasked with ensuring that data is protected, retained, and accessible when needed, yet many lack the appropriate archiving and retention policies.

As an MSP, it’s your job to be your clients' strategic advisor and help them understand exactly what their retention requirements are for various business needs and data types. So, in honor of spring cleaning season, we’re providing you with best practices to help you tidy up your clients’ IT environment and implement retention policies for more secure, accessible data.

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Topics: Data Protection, Backup and Disaster Recovery

The Journey to GDPR Compliance [PODCAST]

Posted by Brandon Garcin on March 7, 2018

The Journey to GDPR Compliance Podcast

If there’s one acronym we’ve heard time and time again this year, it’s GDPR. Standing for General Data Protection Regulation, GDPR is one of the more prominent discussion topics in our industry right now, and there’s a lot that both MSPs and vendors must do in order to show compliance when doing business with European citizens.

On this special podcast episode, we bring you a Q&A discussion between Paul Balkwell, Vice President of International Sales at Continuum, and Hunter Smith, Chief Information Security Officer at Continuum. Paul and Hunter discuss Continuum’s journey to GDPR compliance, provide a status update to our European partners and answer some frequently asked questions. Tune in now to learn more!

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Topics: Industry News, Data Protection

Can You Spot the 6 Security Flaws in This Photo?

Posted by Lily Teplow on February 23, 2018

Can You Spot the 6 Security Flaws in This Photo?

As the cyber threat landscape continues to evolve, so too does the sophistication of cyber attacks. We’re all aware of the ongoing work that needs to be done to keep sensitive information safe from hackers and stay ahead of the threat landscape, but there’s another side to the coin, and that’s physical security.

Many offices don't enforce best practices for physical information security, and frankly may just not be aware of them. As their MSP, your job is to educate them on these best practices, both from a technology standpoint and from a physical standpoint.

So, it’s time to put your knowledge to the test. Can you find the six security flaws in this picture?

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Topics: Data Protection, Information Security, Cybersecurity and Threat Management

Protect Yourself and Clients from Malware

Posted by Hunter Smith on November 30, 2017

"Attention! We've detected malicious activity on your computer. Download antivirus now."

Spyware, Keyloggers, Scareware (described in example above), Ransomware and more. It seems like malware, or malicious software, lurks around every corner of the Internet, be it in a threatening email attachment or false online advertisement. There are now newer, subtler ways for your clients to have their personal data stolen, and few will be able to detect the warning signs of the various types of malware attacks before the damage is done and the data is lost. It is time to teach yourself and your clients how to prevent malware from causing unnecessary problems on your computers and servers.

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Topics: Data Protection, Backup and Disaster Recovery, Mobile Device Management and IT Mobility, Cybersecurity and Threat Management

10 Security Questions That Will Help Prospects Realize Their Need for Your Services

Posted by Lily Teplow on August 17, 2017

10 Security Questions That Will Help Prospects Realize Their Need for Your Services

One of the biggest challenges for managed services providers (MSPs) looking to add new clients is that prospects don't always realize their need for managed IT services. A business that may be a prime candidate for your services may be operating under the mindset of, "I've come this far without your help, why should I pay for it now?" The tough part is getting these prospects to answer that question for themselves.

So, how do you go about getting your prospects to that "aha!" moment? You need them to truly understand the risks that are facing them. Once they do, there is a very good chance that they will realize that they can't afford to risk data loss, data breach or the downtime that many of these vulnerabilities present. Instead of preaching to your prospects for hours on end, try challenging them to answer a set of security questions for you to make them realize just how ill-prepared they may be.

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Topics: Data Protection, Backup and Disaster Recovery, Cybersecurity and Threat Management

The Next Big Thing for Continuum BDR? Introducing Archive.

Posted by Joseph Tavano on June 28, 2017

The Next Big Thing for Continuity247® Introducing Archive

As you already know, there is no one-size-fits-all solution for the backup needs of small- and medium-sized businesses (SMBs). Even the name of the SMB category itself is representative of this scenario. With an array of company sizes in various industries, the backup requirements will differ for numerous reasons.

To meet that demand, Continuum BDR is expanding to offer even more options for backup with its latest add-on, Archive. With Archive, MSPs using Continuum BDR are now able to offer a long-term backup and restore option for less time-critical data, all at a low cost. And, because it can be added to any Continuum BDR package (Local, Solo, Complete, or Flex), it can augment new or existing Continuum BDR end user packages in a variety of ways.

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Topics: Data Protection, Backup and Disaster Recovery

How Often Should You Test Your Disaster Recovery Plan? [CHART]

Posted by Lily Teplow on January 13, 2017

How Often Should You Test Your Disaster Recovery Plan chart.png

Are your clients willing to test their luck this Friday the 13th? As a savvy MSP, you know that having an effective backup and disaster recovery (BDR) solution and disaster recovery (DR) plan is a necessity in today’s business landscape – just in case your client opens an umbrella indoors and their whole IT network crashes. However, having these reliable solutions in place is of no value if the processes aren’t regularly tested. So, the question is this: what does your clients’ DR plan look like and when was the last time they had a DR drill test performed?

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Topics: Data Protection, Backup and Disaster Recovery, MSP Sales Chart

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