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Empowering Your MSP Business to Grow and Prosper—One Post at a Time

5 Ways to Improve Your MSP Service Level Agreement (SLA)

Featured Post

5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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8 Reasons Why Healthcare Providers Need Your MSP Expertise

Posted by Britany DiCicco on March 6, 2018

8 Reasons Why Healthcare Providers Need Your MSP Expertise

Through the eyes of a cyber criminal, a medical practice or a hospital is a gold mine with an abundance of patient information stored insecurely—just waiting to be hacked, confiscated, and either sold on the black market or held for ransom. Either way, cyber criminals can make a fortune from successfully hacking a healthcare organization—and because they are all too aware of this, the healthcare industry has become their primary target. 

A recent State of Privacy and Security Awareness Report surveyed over 1,000 medical professionals to better understand the cyber security awareness of healthcare sector employees. The key findings show just how poorly prepared the healthcare industry is to protect themselves against cyber criminals, and how much they could benefit from your MSP services.

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Topics: Healthcare IT, Cybersecurity and Threat Management

New Verticals to Go After in 2018: Healthcare

Posted by Joseph Tavano on January 30, 2018

New Verticals to Go After in 2018: Healthcare

As an MSP looking to grow your business and expand into new revenue streams, this new series will provide an in-depth view into the verticals you should look to go after in 2018.

As far as vertically aligned industries go, healthcare is one of the more widely-known areas of opportunity for IT service providers, and with good reason. Healthcare relies on current technology, requires constant uptime (it can literally be a life of death situation), utilizes extensive backup resources for records and regulatory compliance, and needs to be protected from hackers, malware and bad actors of all types. The managed services model could not be more of a perfect fit.

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Topics: Revenue Growth and Profitability, HIPAA, Healthcare IT

The 7 Biggest Healthcare Security Incidents of 2017

Posted by Britany DiCicco on January 24, 2018

The 7 Biggest Healthcare Security Incidents of 2017

Over the past few years, healthcare has proven itself as a lucrative target for cyber criminals. The year 2017 exceeded the year before by one healthcare breach per day. In fact, hundreds of breaches occurred with millions of patient records exposed. Here are seven of the biggest breaches that happened in 2017 in the US and around the world.

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Topics: Healthcare IT, Cybersecurity and Threat Management

Federal Health Officials: Lenient Security Practices to Blame for Quickening Pace of HIPAA Violations

Posted by Britany DiCicco on December 22, 2017

Federal Health Officials: Lenient Security Practices to Blame for Quickening Pace of HIPAA Violations

When a patient visits their local medical practice or community hospital, they are entrusting the organization with their most sensitive information—such as medical data, health insurance IDs and social security numbers. The medical practice that is left with this information has a team of doctors who promised to “first do no harm,” meaning that his or her first consideration is the patients’ well-being—which includes protecting their privacy. However, without the proper security tools in place, they are putting their patients at great risk for becoming victim to cybercrime and exposing their personal information.

Let’s take a closer look at why medical practices have become the primary target of cyber criminals and how it has called for a recent harshening in HIPAA regulations.

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Topics: Information Security, HIPAA, Healthcare IT

10 Reasons Why Small Medical Practices and Community Hospitals Are the Principal Target of Cyber-Attacks

Posted by Britany DiCicco on December 1, 2017

10 Reasons Why Small Medical Practices and Community Hospitals Are the Principal Target of Cyber-Attacks

Cybercriminals are constantly searching for their next big exploitation opportunity, and medical practices are usually the target. In recent years alone, we’ve seen an avalanche of awful breach news that shook many medical organizations. But why are medical records such a popular target for cybercriminals, and what can be done about it?

If you’re a managed service provider (MSP) servicing the healthcare industry, your clients need to know exactly why they are a prime target for cybercriminals and how you can help bolster their defenses. If you’re looking to break into the healthcare vertical, the following ten reasons serve as your perfect argument to persuade medical practices to invest in your services.

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Topics: Information Security, Healthcare IT, Cybersecurity and Threat Management

How to Become an Expert on HIPAA Compliance

Posted by Britany DiCicco on November 2, 2017

How to Become an Expert on HIPAA Compliance

All the sensitive data that’s created and stored today—especially within the healthcare industry—has caused an increased demand for special attention, meaning that it’s more important than ever for managed service providers (MSPs) to fully understand HIPAA compliance. Not only does this mean knowing what it is, but what you need to do to be HIPAA compliant and what the consequences entail if you try to serve clients in the healthcare field without being compliant.

As mentioned in my previous blog, privately owned medical practices are becoming a principal target of cyber-attacks; therefore, the medical industry needs to be well prepared to prevent such threats from penetrating their network. As doctors are not usually security experts, they rely heavily on their MSPs to make sure they have the proper tools in place to maintain HIPAA compliance and protect them from cybercrime. Here are some key strategies that will help you become an expert on HIPAA compliance and uphold your promises to healthcare clients.

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Topics: HIPAA, Healthcare IT, Cybersecurity and Threat Management

Examining HITECH, Its Impact on HIPAA Regulations and the Consequences of Non-Compliance

Posted by Britany DiCicco on October 17, 2017

Examining HITECH, Its Impact on HIPAA Regulations and the Consequences of Non-Compliance

The Health Information Technology for Economic and Clinical Health (HITECH) Act was signed into effect in 2009, and upon its mandate, $19.2 billion was allocated toward increasing the use of Electronic Health Records (EHR) by physicians and hospitals. However, this increase in healthcare data being managed electronically ultimately made the medical community vulnerable to data breaches as their patient’s personal information became high risk. Because of this, the HITECH Act had a significant effect on the Health Information Portability and Accountability Act (HIPAA), where regulations needed to become more stringent in order to combat the enhanced risk of cyber threats.

HITECH changed the game drastically by expanding the compliance requirements of HIPAA. In fact, the original HIPAA requirements pale in comparison. What’s more, it forced healthcare organizations to make compliance a top priority. If you’re an IT provider servicing the healthcare industry, here are the most significant changes you need to be aware of.

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Topics: HIPAA, Healthcare IT, Cybersecurity and Threat Management

Understanding HIPAA and Healthcare IT: Part 1

Posted by Britany DiCicco on September 15, 2017

Understanding HIPAA and Healthcare IT: Part 1

Before the beginning of 2017, Experian predicted that the healthcare sector would be the most targeted sector for cyber criminals to exploit. In May of this year, that prediction came to life when the malware known as WannaCry caused 37 of the health trusts in the UK’s National Health Service to shut down, eventually spreading across 150 countries. Unfortunately, this is just one of many cyber attacks that healthcare organizations have recently faced. Today, these organizations are seeking aid with HIPAA compliance and increased security, causing them to look to managed services providers (MSPs) for help.

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Topics: Information Security, HIPAA, Healthcare IT

What Should MSPs Know About the HIPAA Security Rule?

Posted by Britany DiCicco on August 15, 2017

What Should MSPs Know About the HIPAA Security Rule?

Today, managed services providers (MSPs) who service clients in the healthcare industry have to worry about compliance—it’s simply part of the job. These MSPs offer their services to small- and medium-sized medical practices who rely on them to keep their security architecture safe and compliant with HIPAA (Health Insurance Portability and Accountability Act). Bearing the burden of this responsibility means that MSPs must have encyclopedic knowledge about HIPAA, and also have the proper security tools in place to meet the stringent requirements that are associated with HIPAA compliance.

As the healthcare industry continues to move away from paper processes and adopt new technologies, they are becoming increasingly prone to cyber attacks. It’s now more important than ever for MSPs to fully understand the HIPAA Security Rule and enable the medical practices they serve to remain compliant.

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Topics: Information Security, HIPAA, Healthcare IT

Why Small Medical Practices Struggle with HIPAA Compliance [CHART]

Posted by Lily Teplow on October 21, 2016

Why Small Medical Practices Struggle with HIPAA Compliance.jpgDo you serve clients in the healthcare industry? As their MSP, you’re well aware that these organizations have a responsibility to their customers and patients to maintain the security of their data – which means that they must be HIPAA (Health Insurance Portability and Accountability Act) compliant. HIPAA has completely changed the way electronic medical and health records are created, received, modified, transmitted or stored, yet many practices still struggle to become and remain HIPAA compliant. Not only do they face exorbitant fines for violating HIPAA law, healthcare companies also can’t afford to lose clients’ trust in their ability to safeguard patient information. So how can your managed IT services help them do just that?

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Topics: Sales and Marketing, Data Protection, Backup and Disaster Recovery, Healthcare IT, MSP Sales Chart

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