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Empowering Your MSP Business to Grow and Prosper—One Post at a Time

5 Ways to Improve Your MSP Service Level Agreement (SLA)

Featured Post

5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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How to Hire and Retain the Right IT Experts

Posted by Scott Wittstock on December 5, 2017

How to Hire and Retain the Right IT Experts

As an IT service provider, one of the biggest challenges we face is hiring and retaining the right IT experts. Empowering our customers with technology is at the core of our business, which means that we must employ a pool of talented people who are knowledgeable on the diverse range of technologies that our customers use. These experts need to be well versed in any network, computer, server, mobile device, cloud and much more.

I’ve barely scratched the surface with these items, but it serves as a reminder just how much we expect out of our IT people. Keep reading to discover my tips on what you should look for when hiring for your MSP business and how you can grow and retain the best IT talent.
 

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Topics: Business Development and Growth, Hiring and Recruiting, Workforce Optimization and Employee Retention

5 Strategies for Growing Your MSP Business Through LinkedIn

Posted by Lily Teplow on June 22, 2017

5 Strategies for Growing Your MSP Business Through LinkedIn

While most people may look to LinkedIn for job opportunities, references and networking, it also serves as a great platform to grow your MSP business. Adding LinkedIn to your marketing strategy can help you expand your network, find new clients and promote your business.

Let’s explore five ways LinkedIn can help you grow your business, from building your brand to expanding your prospect list and everything in between!

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Topics: Business Development and Growth, Sales and Marketing, Hiring and Recruiting

Closing the IT Skills Gap: 3 Strategies for MSPs

Posted by Lily Teplow on June 9, 2017

Closing the IT Skills Gap: 3 Strategies for MSPs

Let’s face it: the hiring process can be a bit overwhelming these days—especially for those in the IT industry. Changes in technology are rapid and constant, leading to an influx in demand for new IT skills. However, organizations are still struggling to find IT professionals with the skills they need and desire. For managed services providers (MSPs), not having the proper level of talent can hinder your profitability and growth. So, what can you do to close this gap?

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Topics: Business Development and Growth, Hiring and Recruiting

What to Look For in Your First Full-Time Marketing Hire: The Weekly Byte [VIDEO]

Posted by Brandon Garcin on January 23, 2017

The Weekly Byte Episode 39

The right resources, messaging and marketing strategy can transform just about any MSP website into a lead-generating engine—but who’s going to actually create the content? If you’re preparing to hire your first full-time marketer, what are the key characteristics and background you should look for?

This episode of The Weekly Byte provides a high-level overview of the types of candidates you should seek out when beginning to build out your own marketing team. Tune in now to learn more!

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Topics: Sales and Marketing, Hiring and Recruiting, The Weekly Byte

Creating a Career Path for Your Technical Team

Posted by Lane Smith on January 17, 2017

Creating a Career Path for your Technical Team.pngWith the unemployment rate for the technology sector hovering around 2 percent, finding and retaining top talent needs to be a priority for any MSP business. While there are many factors that contribute to a successful MSP business, I have found that developing a clear career path for employees is one of the core foundations for success.

When owning and or running a small business, you start out with a specific vision for the company, which often incorporates your personal career path. It’s extremely easy to get caught up in this vision because you see the future of the company and how you fit into it. But can you say the same about your employees?

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Topics: Business Development and Growth, Hiring and Recruiting, Workforce Optimization and Employee Retention

The Top 5 MSP Blog Posts of November 2016

Posted by Mary McCoy on November 30, 2016

The Top 5 MSP Blog Posts of November 2016.jpg

If you're reading this, it means you were not trampled to death at your local Best Buy last Friday.

Does this whole month seem like a blur? Are you feeling behind at work? Catch up with the latest helpful content! In addition to season's greetings, we're bringing you November's top 5 MSP Blog posts, a platter of material your MSP peers and fellow IT professionals absolutely devoured! OS hardening tips, ways of working with millennials, managed IT services pricing strategies, we're sharing it all. Pile on your plate! 

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Topics: Sales and Marketing, Hiring and Recruiting, Pricing and Packaging, Workforce Optimization and Employee Retention

Managing Millennials: Clarifying Job Expectations to Retain More Talent 

Posted by Mary McCoy on November 17, 2016

Managing Millennials- Clarifying Job Expectations to Retain More Talent .jpg

Entitled. Self-absorbed. Lazy. These are a few of many unflattering words used to describe my generation, the Millennials. We're the population of smartphone-clutching, selfie-snapping trophy winners born between 1982 and 2000, and we represent the largest share of the U.S. labor market.

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Topics: Business Development and Growth, Hiring and Recruiting, Workforce Optimization and Employee Retention

The IT Skills Gap is Real, But Not Impossible to Overcome

Posted by Ben Barker on November 16, 2016

The IT Skills Gap is Real, But Not Impossible to Overcome.jpg

What is a skills gap? According to Gary Beach, best-selling author of "The U.S. Technology Skills Gap" and former publisher at CIO Magazine, a skills gap exists when a company is no longer able to execute its strategies or grow its revenue because it cannot hire and retain the talent needed.

Recently, Gary joined Continuum partner and President of Greystone Technology Group, Peter Melby, on a webinar to discuss how MSPs can effectively avoid this gap by hiring, retaining and growing top IT talent. Here are some of the main takeaways! 

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Topics: Hiring and Recruiting, Workforce Optimization and Employee Retention

11 Ongoing, Tedious Backup Tasks Your Techs Are Sick of

Posted by Mary McCoy on November 2, 2016

11 Ongoing, Tedious Backup Tasks Your Techs Are Sick of.jpg

How much time do your technicians spend managing backups for each client?

It's easily a full-time job, and yet, maybe only represents a small fraction of their responsibilities. For most MSPs, backup and disaster recovery (BDR) is just one of many offerings in their service portfolios. Clients rely on your round-the-clock technical support to power their businesses. You provide the peace of mind that the entirety of their IT environment remains secure, efficient and online. Understandably, this level of service can result in long hours and overworked technicians.

But what tasks actually consume so much of their time and effort and how much of it is avoidable? With a booming BDR market and the need for constant data accessibility, you certainly don't want technician bandwidth to be a hindrance to the growth of your business continuity services. Instead, think about how you can more efficiently support this offering internally. You should ask yourself if any of your techs are forced to carry out these 11 times, and more importantly, what this could mean for your business.

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Topics: Backup and Disaster Recovery, Hiring and Recruiting, Continuity247, Workforce Optimization and Employee Retention

The Top 5 MSP Blog Posts of August 2016

Posted by Lily Teplow on August 31, 2016

Are you sick of seeing back to school commercials already? It’s hard to believe another month of managed IT services blog posts has flown by, but to prevent those end-of-summer blues we’ve rounded up our top posts of August! Have you ever wondered how to price your managed services? Do you have the right onboarding strategy when taking on new clients? We’ve answered these questions and more in this month’s roundup!

Without further ado, here are the MSP blog posts our readers couldn’t get enough of this August!

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Topics: Business Development and Growth, Hiring and Recruiting, Client Quick Tips, Pricing and Packaging

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