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Empowering Your MSP Business to Grow and Prosper—One Post at a Time

5 Ways to Improve Your MSP Service Level Agreement (SLA)

Featured Post

5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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“KRACK” Attack: 3 Major Takeaways for IT Service Providers

Posted by Lily Teplow on October 18, 2017

“KRACK” Attack: 3 Major Takeaways for IT Service Providers

On Monday, a serious weakness was discovered in WPA2, a protocol that secures all modern protected Wi-Fi networks. The flaw allows potential attackers to leverage this vulnerability to break into the WPA2 security model and steal data flowing between wireless devices and the targeted Wi-Fi network. What’s so concerning about this particular attack—dubbed “KRACK,” which is short for key reinstallation attack—is that it works against all modern protected Wi-Fi networks, allowing attackers to not only read and steal information transmitted across Wi-Fi, but also potentially manipulate the data or insert malware.

So, what exactly is this KRACK attack and why is it so threatening? Considering that it is National Cyber Security Awareness Month, it’s even more critical that IT service providers understand what’s at stake given this newfound vulnerability. Here’s everything you need to know about the recent KRACK attack news, who’s most at-risk from this vulnerability, and the steps providers can take to mitigate these risks.

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Topics: Industry News, Cybersecurity and Threat Management

Top 5 IT Security Posts for National Cyber Security Awareness Month

Posted by Lily Teplow on October 13, 2017

Top 5 Cybersecurity Posts for National Cybersecurity Awareness Month

October is known for many things—the oncoming of autumn, pumpkin spice products, and Halloween, to name a few. For IT service providers, however, this month is especially important because it is National Cyber Security Awareness Month.

Every year since 2004, October has been recognized as National Cyber Security Awareness Month in an effort to raise awareness about the importance of cybersecurity. As the threat landscape continues to grow and evolve, more and more businesses are demanding enhanced cybersecurity. Now, it’s up to IT providers like you to fulfill that need with your managed security services. In order to stay up-to-date on the latest threats and provide clients with the resources they need to stay safe online, we’ve rounded up our most popular cybersecurity blog posts from this year. Keep reading for endless tips on how you can increase your clients’ cyber resilience!

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Topics: Industry News, Cybersecurity and Threat Management

Live from Navigate 2017: Day 3 Coverage

Posted by Lily Teplow on October 5, 2017

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Greetings again from day three of our Navigate 2017 conference, focused on empowering our MSP partners with the tools and insight they need to define their path and achieve success in the IT space.

Day two was jam packed with informative breakout sessions, enlightening keynotes presentations, plenty of announcements and discussions about Continuum Security and much more! To briefly recap all that we covered in the past three days and the fun that we’ve had along the way, take a look at the video below:

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Topics: Business Development and Growth, Industry News, Navigate 2017

Live from Navigate 2017: Day 1 Coverage

Posted by Lily Teplow on October 3, 2017

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Greetings from Navigate 2017, Continuum’s user conference focused on empowering our MSP partners with the tools and insight they need to define their path and achieve success in the IT space. Over the next three days, we will be live blogging this great event—covering all the valuable content, announcements, and highlights that Navigate has to offer. 

Here are our top stories from the first day of Navigate 2017.

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Topics: Industry News, Cybersecurity and Threat Management, Navigate 2017

The MSSP’s Guide to Handling Major Security Threats and Attacks

Posted by Meaghan Moraes on September 20, 2017

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Today, new cyber attacks seem to be occurring daily—never failing to one-up the last and deepen the fear among modern businesses. The biggest cyber scares in recent news involve Equifax and Kaspersky, two major companies that handle extremely sensitive data. The lack of cybersecurity in these two stories is particularly chilling because they bring to the forefront that everything—including personal identity and homeland security—is at risk.

So, how can MSPs step in and provide their clients the assurance that they’re keeping them protected—and how can this be best communicated? As MSPs march bravely into MSSP territory, the right approach to security will prove they can handle the cyber threats that continue to surround their clients’ networks. Let’s take a deeper look into these recent attacks and explore how MSPs and MSSPs can take control of cybersecurity threats such as these.

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Topics: Industry News, Cybersecurity and Threat Management, Managed Security Services

Preparing for Hurricane Irma: Final Reminders and Best Practices for MSPs

Posted by Lily Teplow on September 8, 2017

Preparing for Hurricane Irma: Final Reminders and Best Practices for MSPs

With Hurricane Irma set to make landfall this weekend, we wanted to provide several important reminders to both Continuum partners and other MSPs or IT service providers with customers in the affected area. 

The National Hurricane Center expects “severe hurricane conditions” over portions of the Florida peninsula and Florida Keys beginning late Saturday evening, and Florida Gov. Rick Scott said the storm has the potential to “catastrophically devastate” the state.

While public safety and rescue operations are always the top priorities following a disaster scenario, there are a number of other processes and practices IT providers must put into place to ensure that their customers are able to recover and resume operations as quickly as possible.

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Topics: Industry News, Backup and Disaster Recovery

Navigate 2017 Is Sold Out!

Posted by Courtney Margossian on August 31, 2017

Navigate 2017 Is Sold Out

We said it would happen, and it finally has. Navigate 2017, the industry conference for managed services providers (MSPs) looking to grow their business and chart their path to success in the IT channel, is sold out!

Navigate is a three-day managed IT services event focused on bringing long-term growth and success to your MSP business. More than 500 Continuum partners have registered and will be headed to Las Vegas in October for the jam-packed content sessions and trainings, awesome evening events, and incredible keynote presentations that are a staple of this event. With all of this great partner-driven content, it’s no wonder why Navigate has sold out for its fourth year in a row. But did you miss your opportunity to register? Don’t fret, let’s take a look at all this event has to offer to take your organization to the next level and how you can get your chance to attend by joining our Navigate 2017 waitlist!

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Topics: Industry News, Navigate 2017

Top 3 Takeaways from CompTIA ChannelCon 2017

Posted by Nate Teplow on August 25, 2017

Top 3 Takeaways from CompTIA ChannelCon 2017

It’s been almost a month since CompTIA ChannelCon 2017 wrapped up, and I finally found some time to sit down and digest all of the great content, ideas and meetings that came out of this year’s event. There’s so much going on in the IT industry and a lot for us all to be excited about, but we’re also faced with a number of challenges that we need to plan for and adapt to ensure the continued success of this industry.

To that note, I’ve summarized my top three takeaways from this year’s event that we should all keep in mind as we move forward together.

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Topics: Business Development and Growth, Industry News, CompTIA

An MSP’s Guide to the Petya Ransomware Outbreak

Posted by Brian Downey on June 28, 2017

An MSP’s Guide to the Petya Ransomware Outbreak

The headline-grabbing nature of WannaCry put just about every IT and security team in reaction mode. Just one month after the WannaCry outbreak, we find ourselves reverting to reaction mode as the next batch of ransomware spreads across the globe—this time from the Petya family variant.

In a matter of hours, the new Petya ransomware spread its way across 65 countries. While WannaCry and Petya aren’t the first versions of ransomware, they are a new breed of ransomware, ones that use powerful exploits to enable rapid propagation within and to new organizations. As a managed services provider (MSP), it’s imperative that you understand this ransomware outbreak and how it can affect you or your clients’ businesses. Don’t know what Petya is or how you can stay protected? Here is your guide.

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Topics: Industry News, Cybersecurity and Threat Management

How to Explain WannaCry to Your End Users

Posted by Meaghan Moraes on May 16, 2017

How to Explain WannaCry to Your End Users

Despite the term “cyber attack” now being virtually synonymous with “modern business,” the world has never seen anything like WannaCry before. This new strain of ransomware, also known as WanaCrypt0r and WCry, recently hit computers in 99 countries, spurring 75,000 cases of the ransomware around the world. It was a big one—the big one.

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Topics: Industry News, Information Security, Cybersecurity and Threat Management

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