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The Ultimate Guide to Success in Managed IT Services

What are the fundamentals to building a profitable managed IT services business? Keep reading to discover the four key ingredients for success.

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Breaking News: Advanced Persistent Threat Activity Exploiting MSPs

Posted by Brian Downey on October 4, 2018

Breaking News: Advanced Persistent Threat Activity Exploiting MSPs

On Wednesday, October 3, the U.S. Department of Homeland Security (DHS) issued a warning to managed services providers (MSPs) and cloud services providers (CSPs) that hackers are exploiting MSP and CSP systems to reach end-client networks.

This alert from the DHS confirms that small businesses, and their managed service providers, are the new attack vector for cybercriminals, and the risks are severe. In this post, we’ll explain the threat MSPs and their clients are facing, and provide our advice to help mitigate these threats.

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Topics: Industry News, Cybersecurity and Threat Management

Understanding the Essential Eight: What It Is and Why It’s Important

Posted by Elliot Seeto on August 29, 2018

Understanding the Essential Eight: What It Is and Why It’s Important

Are you aware of the Australian Cyber Security Centre (ACSC) Essential Eight? From a recent survey conducted from Australian MSPs, the answer has overwhelmingly been no. Yet the follow-up question is: why not?

In short, the Essential Eight is a guide to help organizations mitigate cyber security incidents caused by various cyber threats. Over the next two months, we’ll be exploring these essential strategies, breaking down each one to raise awareness and provide some guidance on why it’s so important to keep these in mind.

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Topics: Australia, Cybersecurity and Threat Management, Industry News

PGA of America Servers Hacked as Part of Ransom Scheme

Posted by Lily Teplow on August 14, 2018

PGA of America Servers Hacked as Part of Ransom Scheme

In an increasingly dangerous era of cybercrime, hackers have now found a new target: major golf tournaments. On August 8, news broke about the latest hacking attack against the Professional Golfers Association (PGA) servers, locking files and demanding ransom just days before the competition took place.

As an MSP, hacking and ransomware are not new concepts. However, news headlines typically only cover enterprise-level attacks, now including the PGA of America. So, how can you bring a major news story like this down to your SMB clients’ level?

In this post, we’ll take a closer look at the PGA server hack and how you can use this story to bring awareness to the need for your managed security services.

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Topics: Industry News, Cybersecurity and Threat Management, Managed Security Services

Continuum Acquires Managed Security Leader CARVIR, Bringing New Security Products to All MSPs

Posted by Brian Downey on June 14, 2018

Introducing Continuum Security

Security is the single greatest threat to businesses today, yet the greatest opportunity for IT service providers. Therefore, we are excited to announce the expansion of Continuum Security, the advanced cyber security solution MSPs need to deliver the protections their clients demand, through the acquisition of CARVIR, a leader in monitored and managed security for the IT channel.

With this acquisition, we are able to expand our security portfolio and bring new capabilities to market, helping you meet the mounting security and compliance needs of your SMB clients. Keep reading to learn more about the acquisition and which exciting new features are available to you today.

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Topics: Industry News, Managed Security Services, Continuum Security

BIG Announcement Tomorrow at 12:00pm EST

Posted by Lily Teplow on June 13, 2018

Something Big is Coming


Continuum will be making a BIG announcement on June 14, 2018 at 12:00pm EST. Mark your calendars, you’re going to want to hear this.

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Topics: Industry News

FBI Issues Cyber Attack Warning to US Businesses

Posted by Brian Downey on May 25, 2018


On Friday, the FBI issued a formal warning about a cyber attack that has the potential to compromise hundreds of thousands of home and small office routers worldwide.

As an MSP servicing small- and medium-sized businesses, your clients could be affected. This post will cover what MSPs need to know about this cyber attack warning, as well as how you should handle the issue with your clients.

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Topics: Cybersecurity and Threat Management, Industry News

Watch Out for This Royal Wedding Scam

Posted by Lily Teplow on May 25, 2018

Watch Out for This Royal Wedding Scam

Ever since Prince Harry and Meghan Markle tied the knot last Saturday, my news feed has been flooded with Royal Wedding coverage, updates, opinion articles and quizzes. In fact, one of the quizzes I came across the other day was titled, “What’s Your Royal Guest Name?”

Seemingly innocent, this quiz provides you with “your new royal identity,” and has since swept the Internet. But, what makes this quiz so cleverly dangerous is that unbeknownst to those who are participating, their answers could help scammers get their hands on some sensitive data.

While it’s likely that you and your clients may not be taking quizzes like these (or maybe you are, I don’t judge), it’s yet another example of the power of social engineering and how easily people can be duped into divulging personal information. In this post, I’ll cover how this scam works and what you and your clients should look out for.

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Topics: Information Security, Industry News

Thank You for Being Part of Our Award-Winning Blog

Posted by Lily Teplow on May 24, 2018

Thank You for Being Part of Our Award-Winning Blog

Today we are proud to announce that the MSPblog is a Gold Winner of the 2018 Hermes Creative Awards in the Blog Overall category! The Hermes Awards recognizes professional excellence in media conceptualization, writing, and design. With more than 6,000 entries from around the world in this year’s competition, the MSPblog is honored to have won a Gold Award. This achievement simply couldn’t have been possible without you, our valued readers and subscribers.

As a thank you, I’ve compiled some of my favorite blogging tips in hopes that it inspires you to create your own successful and award-winning blog.

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Topics: Industry News, Blogging

Top 3 BDR Posts for World Backup Day 2018

Posted by Lily Teplow on March 30, 2018

Top 3 BDR Posts for World Backup Day 2018

What would you do if you lost everything? This is exactly the question that World Backup Day prompts you to consider when you land on their awareness website. Data is such a business driver today, but one small accident or failure could cause productivity and profit to come to a complete halt. For MSPs, an essential first step in building a successful business continuity plan for your clients is helping them recognize the need for backup and disaster recovery (BDR)—and what better day to start than the day before World Backup Day?

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Topics: Backup and Disaster Recovery, Industry News, Data Protection

The Journey to GDPR Compliance [PODCAST]

Posted by Brandon Garcin on March 7, 2018

The Journey to GDPR Compliance Podcast

If there’s one acronym we’ve heard time and time again this year, it’s GDPR. Standing for General Data Protection Regulation, GDPR is one of the more prominent discussion topics in our industry right now, and there’s a lot that both MSPs and vendors must do in order to show compliance when doing business with European citizens.

On this special podcast episode, we bring you a Q&A discussion between Paul Balkwell, Vice President of International Sales at Continuum, and Hunter Smith, Chief Information Security Officer at Continuum. Paul and Hunter discuss Continuum’s journey to GDPR compliance, provide a status update to our European partners and answer some frequently asked questions. Tune in now to learn more!

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Topics: Industry News, Data Protection

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