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The Ultimate Guide to Success in Managed IT Services

What are the fundamentals to building a profitable managed IT services business? Keep reading to discover the four key ingredients for success.

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Navigate 2019 EMEA Partner Award Winners: Congratulations to Some Stand-Out MSPs

Posted by Phylip Morgan on April 8, 2019

The truth is, Continuum partners are really what makes Continuum. We are grateful for and proud of each and every one; yet it's necessary to award those who've gone above and beyond throughout the year and achieved stand-out success.

We handed out awards in the following categories at our recent Navigate 2019 EMEA conference—read on for some well-deserved partner shout-outs!

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Topics: Business Growth, Navigate, IT Services

MSPs “Hangout” and Share Their Tips for Success

Posted by Gretchen Hoffman on April 5, 2019

Welcome to the first blog post for our new “MSP Fast Track” hangout series. "MSPs Tell All: How to Outperform the Competition” was our first hangout in a new series where we will be hosting monthly virtual panels with MSPs and industry experts to discuss topics we have found to be popular among MSPs. 

We were fortunate enough to have stellar panelists during "MSPs Tell All: How to Outperform the Competition” where they discussed tips and tricks they believe have played an instrumental role in their success. 

 

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Topics: Business Growth, IT Services

The Ultimate Guide to Success in Managed IT Services

Posted by Robert Kocis on March 22, 2019

According to BCC Research, the global managed IT services market could be worth more than $250 billion by the year 2021. This sector in flourishing, and the potential for value-added resellers (VARs), break/fix providers, or emerging MSPs to achieve scalable, profitable growth in IT is tremendous.

Capitalizing on this proactive, preventative approach to IT services is more efficient than running around putting out fires. Additionally, this model can lead to higher margins, scalability and recurring revenue, while improving customer service. To get there, however, you will need the right business plan, technology and partnerships. 

So, what’s the key to unparalleled success in managed IT services? Focus on these four elements:
 

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Topics: Business Growth, IT Services

7 Reasons You Can't Miss Navigate 2019 EMEA

Posted by Phylip Morgan on March 20, 2019

With less than a week until Navigate 2019 EMEA, there’s promise it’ll be the best one yet. Navigate is the only user conference in the IT channel that empowers MSPs to scale rapidly and improve their business metrics. This year, Navigate will bring attendees valuable content that’s built for MSP success, direct access to Continuum’s leadership team, collaborative networking opportunities to hear and learn from peers, and much more.

But these aren’t the only reasons why you’ll want to be there. Keep reading to discover seven key ways we’re stepping up our game with Navigate 2019 EMEA.

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Topics: Business Growth, Navigate, IT Services

Dominating New Verticals in 2019: 7 Tips to Keep AEC Clients Cyber Secure

Posted by Josh Weiss on March 1, 2019

Traditional architecture, engineering and environmental consulting (AEC) firms are in the middle of a makeover, with spreadsheets and calculators taking a backseat to big data, technology and software. With increasing speed, AEC firms are utilizing technology-driven capabilities to provide more service offerings and improve efficiency. This means they require proactive cybersecurity strategies to protect their business. The bottom line is: AEC firms are making strategic investments in cyber security.

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Topics: Business Growth, IT Services, Cyber Security

3 Important Questions to Improve Your MSP Business Processes

Posted by Cam Habib on February 7, 2019

One area that can often get overlooked in MSPs is operational strategy and process building. MSP business environments are chaotic by nature, often with small, nimble teams constantly putting out fires—which makes it easy to put off process-building initiatives. Revenue, profits and customers are always top-of-mind, and anything that remotely looks like it would impede the positive outcomes of these objectives is often deprioritized. Below, we’ll dive into some reasons why building these processes is so important and share insights on how they can catapult your team to greater success.

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Topics: Business Growth, IT Services

Partner Spotlight: Working with the NOC for Upgraded Support, Skills, and Scalability [VIDEO]

Posted by Lily Teplow on February 5, 2019

Most managed services providers (MSPs) are no stranger to the struggle of finding qualified candidates for technical jobs. Especially those who are running a lean operation—every hire and every team member is critical. But in order to scale and support the needs of your clients, how can you right-size your team without breaking the bank?

In this partner spotlight, Tandem Systems, an MSP based just outside of Manchester in England, shares how they have more confidence going out to market because they’re backed by Continuum’s Network Operations Center (NOC) team.

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Topics: RMM, IT Services, Continuum

5 Ways to Improve Your MSP Service Level Agreements (SLAs)

Posted by Brandon Garcin on January 30, 2019

Service Level Agreements (SLAs) are a critical component of any modern MSP business. The goal of these documents is to provide clients with a detailed understanding of the scope of your services, define which parties have ownership over certain functions, and to set proper expectations for things like resolution times and escalation procedures. SLAs also provide both parties with a level of protection against legal action should an issue or misunderstanding arise—so they need to be crafted thoughtfully and carefully.

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Topics: Business Growth, IT Services

Which Major Forces Will Disrupt the MSP Market in 2019?

Posted by Lily Teplow on January 15, 2019

This year has already brought a lot of channel activity; whether through mergers and acquisitions—for both vendors and service providers—the naming of new CEOs and executives, or things to look out for in 2019. But which of the major trends in the market are actually worth watching?

To answer this question and more, I sat down with Continuum CEO Michael George. Recently, Michael shared his predictions for the managed services industry, alluding to three major forces that will disrupt the market. Keep reading for a deeper dive into these three forces, including exclusive insight from Michael on how to align your MSP business for success in 2019.

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Topics: Business Growth, IT Services

Exciting IT Channel Progress: What the CMIT Acquisition Means for MSPs

Posted by Meaghan Moraes on January 10, 2019

2019: what a time to be in the managed services industry. With the rise of cyber security, the quest to solve the skills gap, and increased investment in mergers and acquisitions to name a few, there's been a lot of fascinating movement as of late—and Continuum and our partners are here for it. 

The recent acquisition of CMIT Solutions by private equity firm Craftmans Capital speaks to this exciting time. Read on for more details on this new development and advice for MSPs working to find that secret recipe for success in this market.

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Topics: Business Growth, IT Services, Cyber Security

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MSP Guide to Managed Services SLAs  [white paper]