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The Ultimate Guide to Success in Managed IT Services

What are the fundamentals to building a profitable managed IT services business? Keep reading to discover the four key ingredients for success.

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The Ultimate Guide to Success in Managed IT Services

Posted by Robert Kocis on March 22, 2019

The Ultimate Guide to Success in Managed IT Services

According to BCC Research, the global managed IT services market could be worth more than $250 billion by the year 2021. This sector in flourishing, and the potential for value-added resellers (VARs), break/fix providers, or emerging MSPs to achieve scalable, profitable growth in IT is tremendous.

Capitalizing on this proactive, preventative approach to IT services is more efficient than running around putting out fires. Additionally, this model can lead to higher margins, scalability and recurring revenue, while improving customer service. To get there, however, you will need the right business plan, technology and partnerships. 

So, what’s the key to unparalleled success in managed IT services? Focus on these four elements:
 

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Topics: Business Growth, IT Services

7 Reasons You Can't Miss Navigate 2019 EMEA

Posted by Phylip Morgan on March 20, 2019

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With less than a week until Navigate 2019 EMEA, there’s promise it’ll be the best one yet. Navigate is the only user conference in the IT channel that empowers MSPs to scale rapidly and improve their business metrics. This year, Navigate will bring attendees valuable content that’s built for MSP success, direct access to Continuum’s leadership team, collaborative networking opportunities to hear and learn from peers, and much more.

But these aren’t the only reasons why you’ll want to be there. Keep reading to discover seven key ways we’re stepping up our game with Navigate 2019 EMEA.

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Topics: Business Growth, Navigate, IT Services

Dominating New Verticals in 2019: 7 Tips to Keep AEC Clients Cyber Secure

Posted by Josh Weiss on March 1, 2019

Dominate-New-Verticals-AEC

Traditional architecture, engineering and environmental consulting (AEC) firms are in the middle of a makeover, with spreadsheets and calculators taking a backseat to big data, technology and software. With increasing speed, AEC firms are utilizing technology-driven capabilities to provide more service offerings and improve efficiency. This means they require proactive cybersecurity strategies to protect their business. The bottom line is: AEC firms are making strategic investments in cyber security.

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Topics: Business Growth, IT Services, Cyber Security

3 Important Questions to Improve Your MSP Business Processes

Posted by Cam Habib on February 7, 2019

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One area that can often get overlooked in MSPs is operational strategy and process building. MSP business environments are chaotic by nature, often with small, nimble teams constantly putting out fires—which makes it easy to put off process-building initiatives. Revenue, profits and customers are always top-of-mind, and anything that remotely looks like it would impede the positive outcomes of these objectives is often deprioritized. Below, we’ll dive into some reasons why building these processes is so important and share insights on how they can catapult your team to greater success.

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Topics: Business Growth, IT Services

Partner Spotlight: Working with the NOC for Upgraded Support, Skills, and Scalability [VIDEO]

Posted by Lily Teplow on February 5, 2019

Partner Spotlight

Most managed services providers (MSPs) are no stranger to the struggle of finding qualified candidates for technical jobs. Especially those who are running a lean operation—every hire and every team member is critical. But in order to scale and support the needs of your clients, how can you right-size your team without breaking the bank?

In this partner spotlight, Tandem Systems, an MSP based just outside of Manchester in England, shares how they have more confidence going out to market because they’re backed by Continuum’s Network Operations Center (NOC) team.

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Topics: RMM, IT Services, Continuum

5 Ways to Improve Your MSP Service Level Agreements (SLAs)

Posted by Brandon Garcin on January 30, 2019

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Service Level Agreements (SLAs) are a critical component of any modern MSP business. The goal of these documents is to provide clients with a detailed understanding of the scope of your services, define which parties have ownership over certain functions, and to set proper expectations for things like resolution times and escalation procedures. SLAs also provide both parties with a level of protection against legal action should an issue or misunderstanding arise—so they need to be crafted thoughtfully and carefully.

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Topics: Business Growth, IT Services

Which Major Forces Will Disrupt the MSP Market in 2019?

Posted by Lily Teplow on January 15, 2019

Which Major Forces Will Disrupt the MSP Market in 2019?

This year has already brought a lot of channel activity; whether through mergers and acquisitions—for both vendors and service providers—the naming of new CEOs and executives, or things to look out for in 2019. But which of the major trends in the market are actually worth watching?

To answer this question and more, I sat down with Continuum CEO Michael George. Recently, Michael shared his predictions for the managed services industry, alluding to three major forces that will disrupt the market. Keep reading for a deeper dive into these three forces, including exclusive insight from Michael on how to align your MSP business for success in 2019.

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Topics: Business Growth, IT Services

Exciting IT Channel Progress: What the CMIT Acquisition Means for MSPs

Posted by Meaghan Moraes on January 10, 2019

Exciting-IT-Channel-Progress-What-the-CMIT-Acquisition-Means-for-MSPs

2019: what a time to be in the managed services industry. With the rise of cyber security, the quest to solve the skills gap, and increased investment in mergers and acquisitions to name a few, there's been a lot of fascinating movement as of late—and Continuum and our partners are here for it. 

The recent acquisition of CMIT Solutions by private equity firm Craftmans Capital speaks to this exciting time. Read on for more details on this new development and advice for MSPs working to find that secret recipe for success in this market.

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Topics: Business Growth, IT Services, Cyber Security

Breaking: Hackers Target MSPs to Infiltrate SMB Data

Posted by Meaghan Moraes on January 3, 2019

Hackers-Target-MSPs

Data Resolution, a managed services provider (MSP) in California was hit by a Ryuk ransomware attack—the same malware strain that recently infected printing and delivery operations for multiple major U.S. newspapers—on Christmas Eve. As of August 2018, Ryuk ransomware had netted attackers over $640,000.

While Data Resolution, which has between 11 and 50 employees, assured customers that their managed enterprise resource planning (ERP) databases were safe, it’s unclear how much data was allegedly impacted. 

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Topics: IT Services, Cyber Security

New Year, New Blog Manager! [VIDEO]

Posted by Meaghan Moraes on January 2, 2019

Blog-Intro

Introducing Continuum's new MSPblog manager, Meaghan Moraes (this post's author)! Check out the video above for a personalized message from me to you.

To note: Our blog subscribers will receive my emails with the latest tech tips, business-driving best practices and insightful articles from the blog. Bonus: Subscribers will also get exclusive content—templates, how-to guides and more—at the beginning of every quarter, simply because we value your readership and partnership. 

The Continuum team would like to sincerely thank you for following the blog! Be sure to share all the knowledge you'll gain with colleagues and connections as you grow your MSP business, one blog post at a time. 

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Topics: Sales and Marketing, IT Services

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MSP Guide to Managed Services SLAs  [white paper]