MSP Blog Logo

BDR

Business Growth

Cybersecurity

Help Desk

MDM

RMM

Sales & Marketing

Subscribe

Empowering Your MSP Business to Grow and Prosper—One Post at a Time

5 Ways to Improve Your MSP Service Level Agreement (SLA)

Featured Post

5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

Read Now

The Accelerated Route to Success in the Managed Security Services Space

Posted by Meaghan Moraes on December 8, 2017

The Accelerated Route to Success in the Managed Security Services Space

The potential risks and damages associated with modern cyberattacks are escalating exponentially, and virtually every business has at least some level of vulnerability today. Without the right protection and preventative measures in place, your clients—particularly those in the SMB space—won’t stand a chance in today’s fast-paced and constantly changing threat landscape.

Security plays such an integral role in the modern IT environment. All service providers now need to be prepared to support it in order to survive and continue thriving. So how can MSPs accelerate their entry into the managed security space? The following points illustrate what it takes to build an effective, successful and scalable managed security services offering.

Read More

Topics: Cybersecurity and Threat Management, Managed Security Services

NotPetya, WannaCry and Locky Named Among Nastiest Ransomware of 2017

Posted by Webroot Ghost Blogger on November 21, 2017

NotPetya, WannaCry and Locky Named Among Nastiest Ransomware of 2017

Ransomware is one of the hottest topics in recent cybersecurity news, and with good reason. These threats are both pervasive and expensive. According to a recent survey of 500 managed service providers, nearly 90 percent of MSPs report their clients were hit by ransomware in the last year. In addition to the cost associated with any ransoms, 60 percent of MSPs reported spending multiple days remediating the fallout of a ransomware attack. And on top of that, 1 in 8 MSPs reported having paid the ransom themselves.

So, how do you protect your clients (not to mention your own MSP business) from a damaging ransomware attack? Per cybersecurity provider Webroot, one of the first steps is staying on top of threat-related news and trends. Webroot recently published their top 10 nastiest ransomware variants of 2017 list, and a lot of the names will come as no surprise to you.

 

Read More

Topics: Cybersecurity and Threat Management, Managed Security Services

Introducing: A Quick Guide to Marketing and Selling Cybersecurity

Posted by Lily Teplow on November 15, 2017

Quick-Guide-to-Marketing-and-Selling-Cybersecurity.png

The need to enhance cybersecurity is a given today for both Managed Service Providers (MSPs) and their clients. The constant news headlines containing “ransomware,” “cybercrime,” “data breach” or the like has made security top of mind for businesses of all sizes—prompting MSPs to start thinking more seriously about their cybersecurity services and how to best offer them to clients.

There is a huge opportunity for MSPs to pave the path to their clients’ success, but it all starts with cybersecurity sales. However, selling your managed security services isn’t always easy. Your focus and priority is on keeping your clients protected, yet this makes it difficult to find the time to create your own marketing campaigns. But, imagine if you could become a cybersecurity sales expert without doing all the heavy lifting…

Read More

Topics: Sales and Marketing, Cybersecurity and Threat Management, Managed Security Services

3 Milestones Every MSP Should Hit When Launching a Security Line of Business

Posted by Chris Johnson on November 14, 2017

3 Milestones Every MSP Should Hit When Launching a Security Line of Business

In previous articles, I have talked about the differences between MSP and MSSP and how important it is to practice what you preach as you look to differentiate yourself in the cybersecurity space. As we quickly approach the end of the year, I’d like to provide you all with a tried-and-true strategy for successfully launching your cybersecurity offering as a new line of business in 2018 and beyond.

Read More

Topics: Cybersecurity and Threat Management, Managed Security Services

The Evolution of Antivirus: Part Two

Posted by Meaghan Moraes on November 1, 2017

The-Evolution-of-Antivirus--Part-Two.png

As the conversation around cybersecurity shifts in tone, managed service providers (MSPs) are starting to rework the delivery of their services in tandem with the changing market. So, what do these shifts entail exactly? In The Evolution of Antivirus: Part One, we looked at what has been traditionally referred to as “antivirus,”  and how it can (and should) be thought of as complete endpoint protection—because security is no longer a general means of “protection.” Today, it should be seen as a multi-layered approach to securing specific client vulnerabilities and ensuring all endpoints are fully damage controlled.

In the second part of this series, we’ll focus on the strategic ways MSPs can adapt to this demonstrative need to effectively manage all endpoints—through the right security strategy and expertise—and set their business up to scale. Cyber threats will continue to change business as we know it, so here are some key ways to keep the cards in your favor.

Read More

Topics: Cybersecurity and Threat Management, Managed Security Services

3 Steps to Delivering Profitable Security Services

Posted by Brian Downey on October 31, 2017

3-Steps-to-Delivering-Profitable-Security-Services.png

With the constant influx of threats and attacks, today’s cyber landscape may seem daunting—even downright scary—to most businesses. However, this evolving landscape presents a big opportunity for IT service providers looking to offer reliable cybersecurity services to clients. So, how can you ensure that these services will be profitable in years to come?

Clients are now looking to you to provide a comprehensive security environment, detect potential threats, and remediate said threats before they are able to do damage. In a recent webinar, I walked through the specific steps IT providers should take to deliver profitable security services. As a recap, I’d like to outline the three key takeaways so you can understand what it takes to properly deliver security services to your clients.

Read More

Topics: Cybersecurity and Threat Management, Managed Security Services

IT Trick or Treat: Top 5 Scariest Cyber Threats of 2017

Posted by Lily Teplow on October 27, 2017

IT Trick or Treat: Top 5 Scariest Cyber Threats of 2017

We are living in a world where cybercrime is the greatest threat to every business. Today’s news headlines are littered with the latest data breach or attack, and these will only proliferate as the years go on. What’s more, attackers are even broadening their approach to cyberattacks in order to strengthen their potential impact, causing cybercrime damages to cost the world $6 trillion annually by 2021.

A new bar has been set for cybersecurity teams across all industries to defend their assets in the coming year. This is especially important for IT service providers, whose clients are trusting them to keep their IT systems and environments protected from harm. But in order to prepare for the future, sometimes you need to analyze and learn from the past. So, let’s take a look back on the top cyber threats the industry has had to face in 2017.

Read More

Topics: Mobile Device Management and IT Mobility, Cybersecurity and Threat Management, Managed Security Services, Internet of Things

The Evolution of Antivirus: Part One

Posted by Meaghan Moraes on October 25, 2017

The Evolution of Antivirus: Part One

In the past couple of years alone, the threat landscape has changed drastically. Viruses, Trojans, malware and similar programs are now a reality for modern businesses. Consequently, the need to vigilantly protect your clients’ endpoints from these threats is critical—and sometimes downright scary. With Halloween right around the corner, the conversation on where and how cyber attackers are haunting your clients’ systems is more timely than ever.

For many IT service providers, the shift in the threat landscape has led to a similar shift in how you define cybersecurity solutions. “Antivirus,” for instance, has become an outdated term. Antivirus is most commonly thought of as “a product that stops bad programs from infecting your device.” However, calling this “antivirus” is similar to calling every carbonated beverage “Coke.”

Read More

Topics: Cybersecurity and Threat Management, Managed Security Services

The Game Plan for Handling Your Clients’ Security, Coach CISO: Chapter 3 [VIDEO]

Posted by Meaghan Moraes on October 20, 2017

CoachCisoVideo3GIF-3.gif

In the game of bringing an effective managed security solution to market, IT service providers are beginning to rethink their plan. While robust cybersecurity services are largely powered by technology, end users need more to remain truly protected.

Are you leveraging the power of people to enhance your security offering? If you haven’t yet considered what this entails, the following points will help you devise a reliable game plan for fighting cybercrime and arm your clients with a comprehensive security solution.

Read More

Topics: Video, Cybersecurity and Threat Management, Managed Security Services

Incorporating Cybersecurity: How to Practice What You Preach

Posted by Chris Johnson on October 12, 2017

Incorporating Cybersecurity: How to Practice What You Preach

I have spent the better part of 20 years in the IT Support and IT Management business, and I have come to the conclusion that we are collectively terrible at “eating our own dog food,” as the saying goes. What we do for our clients should be a reflection of what we do in our own environments, but many IT service providers fall short in this regard.

As we make the transition from offering traditional managed services to incorporating security services into our stack, we’re taking on much more responsibility. Clients are now trusting us to provide them with the technology that can keep them protected, but how can they fully do so when we’re not also adopting this within our own business? Use the following tips to get started on practicing what you preach so your clients can enjoy better service delivery and increased satisfaction.

Read More

Topics: Cybersecurity and Threat Management, Managed Security Services

RMM 101: Must-haves for Your IT Management Solution
MSP Guide to Managed Services SLAs  [white paper]
comments powered by Disqus