I have spent the better part of 20 years in the IT Support and IT Management business, and I have come to the conclusion that we are collectively terrible at “eating our own dog food,” as the saying goes. What we do for our clients should be a reflection of what we do in our own environments, but many IT service providers fall short in this regard.
As we make the transition from offering traditional managed services to incorporating security services into our stack, we’re taking on much more responsibility. Clients are now trusting us to provide them with the technology that can keep them protected, but how can they fully do so when we’re not also adopting this within our own business? Use the following tips to get started on practicing what you preach so your clients can enjoy better service delivery and increased satisfaction.