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Empowering Your MSP Business to Grow and Prosper—One Post at a Time

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The Ultimate Guide to Success in Managed IT Services

What are the fundamentals to building a profitable managed IT services business? Keep reading to discover the four key ingredients for success.

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The SMB vs. Today’s Security Landscape: Connecting the Dots

Posted by Lily Teplow on July 11, 2018

The SMB vs. Today’s Security Landscape: Connecting the Dots

Over the past few years, IT news headlines have been dominated by cyber security—its latest hacks, threats and defensive advancements. However, with all of this attention given to the enormous amounts of data stolen or the enterprise-level costs, it becomes difficult for the need for security services to resonate with your SMB customers.

While the stakes are at an all-time high for virtually every business, MSPs are challenged with changing this perception of “impending doom” and educating SMBs on the real threats to their business. Keep reading to discover how you can bring the evolving security landscape down to the SMB level and convince these businesses of the value of your managed security services.

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Topics: SMB Trends, Cybersecurity and Threat Management, Managed Security Services

9 Cyber Security Resources Every MSSP Should Be Reading

Posted by Meaghan Moraes on June 29, 2018

9 Cyber Security Resources Every MSSP Should Be Reading

As an IT service provider offering managed security services, it’s critical that you’re staying up-to-date on the latest cyber security trends and advancements. With the latest cyber security information, education and conversation at your fingertips, you’ll be well positioned to stay ahead of the curve on latest threats and keep your clients protected.

For your convenience, we’ve compiled key third-party resources, including blogs, publications and other educational resources, as well as a detailed cyber security glossary. Check out our list below to brush up on your security knowledge!

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Topics: Cybersecurity and Threat Management, Managed Security Services

Transforming Managed Security: How to Offer Proactive, Detective and Responsive Security

Posted by Meaghan Moraes on June 19, 2018

Transforming-Managed-Security--How-to-Offer-Proactive,-Detective-and-Responsive-Security

Today, one in three security professionals lack the intelligence required to effectively detect and respond to cyber threats, according to a survey from Anomali. Where does this leave businesses, especially small-to-medium-sized businesses (SMBs) that are now the prime targets of cyber attacks? The reality is dire. In fact, 60 percent of SMBs go out of business within six months of a breach.

With advanced threats like hyper-targeted malware and ransomware, foundational security tools aren’t enough to keep SMB clients secure. Small businesses generally assume they are already protected from phishing, ransomware and insider threats, having historically secured their data firewalls, antivirus applications, or two-factor authentication. Those foundational security tools and policies are still required—but due to the modern threat landscape, additional layers of security need to be added into the equation to provide more complete and holistic protection.

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Topics: Cybersecurity and Threat Management, Managed Security Services, Continuum Security

Painting a Picture for Better IT Security

Posted by Brian Downey on June 18, 2018

Painting a Picture for Better IT Security

For many of those brought up in a certain time, you will remember a painter on TV named Bob Ross. Bob Ross went viral before the internet and social media made going viral a thing. His soothing voice, well-maintained hairstyle and ability to casually add “little trees” to a canvas that would somehow come out at the end of his half hour show as a true work of art—it was mesmerizing. When I watched, I was always impressed by how he used all the tools he had at his disposal, whether it be brushes or sponges, to get the desired effect.

Now when it comes to painting, I’m no Bob Ross—in fact even finger-painting pushes my artistic limits. Because of this, I never had an appreciation for the tools of the trade. I never fully appreciated the need for the dozens of different brushes or sponges that Bob Ross was using, but I appreciated the result he was able to deliver with them.

While interesting, Bob Ross doesn’t seem to have much to do with cyber securitybut the two are actually more similar than you might expect.

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Topics: Managed Security Services, Continuum Security

Enhancing Your Cyber Security Offering With Continuum Security

Posted by Brian Downey on June 15, 2018

Enhance-Your-Security-Offering-with-Continuum-Security

IT service providers are doing business in a world where they’re struggling to protect their clients who are constantly under fire from cyber threats. The nature and sophistication of today’s attacks are forcing MSPs to deliver security in a completely different way than they’ve approached RMM and BDR. Simply put: without the right protection and preventative measures in place, clients won’t stand a chance in the ever-changing threat landscape.

To combat this challenge, Continuum made an exciting announcement yesterday—we’ve acquired CARVIR to expand our security portfolio, enabling MSPs to offer enhanced security to clients. Today, I’d like to take a deeper dive into the three core products that make up the Continuum Security portfolio.

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Topics: Cybersecurity and Threat Management, Managed Security Services, Continuum Security

Continuum Acquires Managed Security Leader CARVIR, Bringing New Security Products to All MSPs

Posted by Brian Downey on June 14, 2018

Introducing Continuum Security

Security is the single greatest threat to businesses today, yet the greatest opportunity for IT service providers. Therefore, we are excited to announce the expansion of Continuum Security, the advanced cyber security solution MSPs need to deliver the protections their clients demand, through the acquisition of CARVIR, a leader in monitored and managed security for the IT channel.

With this acquisition, we are able to expand our security portfolio and bring new capabilities to market, helping you meet the mounting security and compliance needs of your SMB clients. Keep reading to learn more about the acquisition and which exciting new features are available to you today.

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Topics: Industry News, Managed Security Services, Continuum Security

10 Discovery Questions MSPs Should Be Asking Prospects and Clients

Posted by Lily Teplow on June 12, 2018

10 Discovery Questions MSPs Should Be Asking Prospects and Clients

To increase your chances of closing a deal, you need to understand the customer and their specific needs. Why might they be seeking help from a managed services provider? What problems are they trying to solve? What challenges are they facing? How can your IT services help overcome these challenges?

While no prospect wants to be ambushed with non-stop questions, well-crafted inquiries can make all the difference when it comes to winning new business. If you have prospects or clients willing to engage in a dialogue with you, use these key questions to gain a better understanding of their needs and accurately prescribe your services.

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Topics: Sales and Marketing, Managed Security Services

Breaking Down the Major Cyber Attack Methods Tricking MSPs

Posted by Meaghan Moraes on May 15, 2018

Breaking-Down-the-Major-Cyber-Attack-Methods-Tricking-MSPs

Every person in IT—really every person in business today—is hyper-aware of their risk of getting breached. It’s real, especially for small-to-medium-sized businesses that lack the advanced security tools and expertise needed to remain afloat. Hackers are relentless and lurking everywhere, and MSPs are ultimately responsible for their entry, and the resulting damage, to their clients’ networks.

In order to detect suspicious activity faster and minimize as much harm as possible, it’s crucial that you understand the methods employed by cyber criminals. MSPs offering cyber security services will benefit from the following breakdown, which details the most common cyber attack tactics, key warning signs and tips to remain protected.

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Topics: Cybersecurity and Threat Management, Managed Security Services

Cyber Security Expertise: Demand Outweighs Supply

Posted by Britany DiCicco on May 8, 2018

Cyber-Security-Expertise-Demand-Outweighs-Supply

In a world of increasing data breaches and security threats, the need for talented cyber security professionals has never been more essential. However, many companies—and those who are responsible for protecting them—are quickly realizing that finding these tech-savvy and qualified candidates is a bigger challenge than they initially thought.

What does this cyber security skills gap mean for the businesses you serve, and for you as an IT service provider? Keep reading to explore more.

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Topics: Cybersecurity and Threat Management, Managed Security Services

Educating Prospects on IT Security: To Instill Fear or Not?

Posted by Chris Johnson on March 20, 2018

Educating Prospects on IT Security: To Instill Fear or Not?

In the cyber world, businesses are constantly being hammered with fear, uncertainty, and doubt (FUD)—with the hope that someone will come along and reassure them that it’ll all be OK. When selling security services, however, MSPs typically play on this FUD factor. We take advantage of the opportunity to “scare” prospects into buying IT security, yet in many cases, this approach may backfire.

The reason why I think this backfires boils down to one thing: the human condition. When we are threatened and backed into a corner, we tend to fight. And, when it comes to cyber security, our prospective clients are often so far backed into the corner that they begin to fight the wrong fight. To prevent this from happening, there are five key areas you need to focus on.

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Topics: Sales and Marketing, Cybersecurity and Threat Management, Managed Security Services

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