MSP Blog Logo

BDR

Business Growth

Cybersecurity

Help Desk

MDM

RMM

Sales & Marketing

Subscribe

Empowering Your MSP Business to Grow and Prosper—One Post at a Time

5 Ways to Improve Your MSP Service Level Agreement (SLA)

Featured Post

5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

Read Now

Five Keys to Successful MSP Security Services: The Weekly Byte [VIDEO]

Posted by Brandon Garcin on February 19, 2018

Five Keys to Successful MSP Security Services

There’s no denying that security services are more complex and nuanced than many other managed IT services—and in order to be successful as a security provider, there are a number of important factors and elements you’ll need to consider. In this episode of The Weekly Byte, we outline five of these and explain how you can drive success with each—tune in now to learn more!

Read More

Topics: Sales and Marketing, Information Security, The Weekly Byte, Managed Security Services

Cyber Security Myth: More Alerts Does NOT Mean More Security

Posted by Chris Johnson on February 16, 2018

Cyber Security Myth: More Alerts Does NOT Mean More Security

I recently had the unfortunate opportunity to deal with a piece of ransomware that has only been in circulation in its current form for a few weeks. It took less than an hour from the time it dropped its payload to the time it was caught, yet it still managed to tear through pretty much all the servers.

So you might be asking yourself, “why is Chris telling us all about this ransomware and the successful attack?” The reason is that no amount of blinking lights would have prevented this attack from happening. Could we have reduced the likelihood? Maybe. Could we have prevented it altogether? No. And the reason, at the end of the day, is because of people.

Read More

Topics: Cybersecurity and Threat Management, Managed Security Services

Four Questions to Ask Prospects During Your Security Pitch: The Weekly Byte [VIDEO]

Posted by Brandon Garcin on February 12, 2018

Four Questions to Ask Prospects During Your Security Pitch

Selling security can be tricky, especially during initial conversations where your prospects may not fully understand the importance of protecting their IT infrastructure. Fortunately, the right discovery questions can help you drive the conversation forward and uncover the right pain points to address via your service offerings. In this episode of The Weekly Byte, we outline four important questions to ask every prospect when selling security. Tune in now to learn more!

Read More

Topics: Sales and Marketing, Information Security, The Weekly Byte, Managed Security Services

The Financial Consequence of a Cyber Attack is Worsening [CHART]

Posted by Lily Teplow on February 9, 2018

The Financial Consequence of a Cyber Attack is Worsening [CHART]

Virtually every business today fears falling victim to cyber attack. This (rational) fear stems from not only the loss of productivity or sensitive information, but also for the financial burden it puts on the business—even well after the attack has been carried out. According to a study by Ponemon Institute and Accenture, the average annual number of security breaches increased almost 30 percent in 2017. But what financial consequences could these cyber security incidents have for your clients and prospects?

A better understanding of the cost of cyber crime could help SMB business owners bridge the gap between the escalating number threat actors and the investments they should make to secure their business. If you’re looking to effectively start the security conversation with prospective clients, here are some compelling statistics that speak to the immediate need for managed security services.

Read More

Topics: Cybersecurity and Threat Management, Managed Security Services, MSP Sales Chart

The Distinction Between MSP and MSSP [PODCAST]

Posted by Nate Teplow on February 7, 2018

The Distinction Between MSP and MSSP Podcast

A few years ago, we saw the industry make a significant transition from break/fix to what are now managed service providers (MSPs). Why? Because there was a need in the market for better, more robust IT services. Today, we’re seeing a similar trend—this time with cyber security.

The need for MSPs to bring security into their portfolios is very clear—and it’s a very significant shift. To talk more about how today’s market is converging toward security, we invited Joe Panettieri, Executive VP and Content Czar of ChannelE2E, on the latest episode of MSP Radio. Keep reading for Joe’s major takeaways on what defines an MSSP and how you can effectively bring new security services to market.

Read More

Topics: Cybersecurity and Threat Management, Managed Security Services

The Future of the MSP: Expert Predictions for 2018

Posted by Lily Teplow on January 26, 2018

The Future of the MSP: Expert Predictions for 2018

By now, you’ve probably read plenty of predictions for the managed IT services industry in the new year. If not, here’s a brief summary: AI will take off, the cloud will become a big player for businesses, cyber security will continue to be a focal point, and IT services will be in higher demand. But which trends and changes in the market are actually worth watching?

Keep reading to discover key insights into the future of managed IT services and best practices you can put to use right away to align your MSP business for success in 2018.

Read More

Topics: Business Development and Growth, Backup and Disaster Recovery, Managed Security Services

How to Have the Security Conversation with Small Businesses That Don't Want to

Posted by Meaghan Moraes on January 23, 2018

How to Have the Security Conversation with Small Businesses That Don't Want to

For managed IT service providers working to bring a cybersecurity offering to market, it’s serendipitous that “cybersecurity” is at the tip of every small-to-midsize business’ (SMB) tongue… right? With hacks hogging headlines, small businesses will instinctively run to their MSP for security guidance and enhanced protection—in a perfect world. The reality is, the high frequency of debilitating data breaches has spawned a numbness to cyber attacks. The majority of SMBs today actually think they don’t need managed security services. That’s a major hurdle for aspiring MSSPs to overcome.

So, where does the answer lie? In the way you’re able to communicate with these skeptical SMBs. Once you and your client come to a cybersecurity strategy you can agree upon, you’re golden. And it all starts with flipping their perspective on what security really means.

Read More

Topics: Cybersecurity and Threat Management, Managed Security Services

5 Ways to Increase Cybersecurity Preparedness in 2018

Posted by Chris Johnson on January 12, 2018

5 Ways to Increase Cybersecurity Preparedness in 2018

Everyone in the managed IT services space has faced at least one or more cybersecurity challenges, whether with their clients or even their own internal IT infrastructure. From corrupted patches to malware, from DDOS to physical failure of equipment. While not all incidents were necessarily tied to hackers, they did have a negative impact on the businesses we try to support.

In this post, I am going to go over what I feel are the top five areas that any MSP, MSSP or IT service provider should be doing to help strengthen their security posture and face the onslaught of threats in 2018.

Read More

Topics: Cybersecurity and Threat Management, Managed Security Services

The Accelerated Route to Success in the Managed Security Services Space

Posted by Meaghan Moraes on December 8, 2017

The Accelerated Route to Success in the Managed Security Services Space

The potential risks and damages associated with modern cyberattacks are escalating exponentially, and virtually every business has at least some level of vulnerability today. Without the right protection and preventative measures in place, your clients—particularly those in the SMB space—won’t stand a chance in today’s fast-paced and constantly changing threat landscape.

Security plays such an integral role in the modern IT environment. All service providers now need to be prepared to support it in order to survive and continue thriving. So how can MSPs accelerate their entry into the managed security space? The following points illustrate what it takes to build an effective, successful and scalable managed security services offering.

Read More

Topics: Cybersecurity and Threat Management, Managed Security Services

NotPetya, WannaCry and Locky Named Among Nastiest Ransomware of 2017

Posted by Webroot Ghost Blogger on November 21, 2017

NotPetya, WannaCry and Locky Named Among Nastiest Ransomware of 2017

Ransomware is one of the hottest topics in recent cybersecurity news, and with good reason. These threats are both pervasive and expensive. According to a recent survey of 500 managed service providers, nearly 90 percent of MSPs report their clients were hit by ransomware in the last year. In addition to the cost associated with any ransoms, 60 percent of MSPs reported spending multiple days remediating the fallout of a ransomware attack. And on top of that, 1 in 8 MSPs reported having paid the ransom themselves.

So, how do you protect your clients (not to mention your own MSP business) from a damaging ransomware attack? Per cybersecurity provider Webroot, one of the first steps is staying on top of threat-related news and trends. Webroot recently published their top 10 nastiest ransomware variants of 2017 list, and a lot of the names will come as no surprise to you.

 

Read More

Topics: Cybersecurity and Threat Management, Managed Security Services

RMM 101: Must-haves for Your IT Management Solution
MSP Guide to Managed Services SLAs  [white paper]
comments powered by Disqus