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Empowering Your MSP Business to Grow and Prosper—One Post at a Time

5 Ways to Improve Your MSP Service Level Agreement (SLA)

Featured Post

5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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Incorporating Cybersecurity: How to Practice What You Preach

Posted by Chris Johnson on October 12, 2017

Incorporating Cybersecurity: How to Practice What You Preach

I have spent the better part of 20 years in the IT Support and IT Management business, and I have come to the conclusion that we are collectively terrible at “eating our own dog food,” as the saying goes. What we do for our clients should be a reflection of what we do in our own environments, but many IT service providers fall short in this regard.

As we make the transition from offering traditional managed services to incorporating security services into our stack, we’re taking on much more responsibility. Clients are now trusting us to provide them with the technology that can keep them protected, but how can they fully do so when we’re not also adopting this within our own business? Use the following tips to get started on practicing what you preach so your clients can enjoy better service delivery and increased satisfaction.

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Topics: Cybersecurity and Threat Management, Managed Security Services

Combatting the Top 3 Challenges MSPs Face When Delivering Cybersecurity Services

Posted by Meaghan Moraes on October 10, 2017

Combatting the Top 3 Challenges MSPs Face When Delivering Cybersecurity Services

The need to strengthen information security across all networks is now a universal truth. Yet, the demand for cybersecurity services is significantly outpacing the supply. For managed services providers (MSPs), this is a huge opportunity to simplify cybersecurity for their clients and grow their business.

In order to seize this chance to effectively protect your clients and increase profitability, it’s crucial that you establish a scalable formula for defining and selling your security services. Here’s where you can start.

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Topics: Cybersecurity and Threat Management, Managed Security Services

Effectively Selling Cybersecurity to Prospects, Coach CISO: Chapter 2 [VIDEO]

Posted by Meaghan Moraes on September 25, 2017

Effectively Selling Cybersecurity to Prospects, Coach CISO: Chapter 2 Video

At this stage in the game, nearly every businessperson understands the need for enhanced cybersecurity. This is especially true for small- and medium-sized businesses (SMBs) who are increasingly falling victim to cyber attacks, yet they are unable to effectively manage vulnerabilities on their own. This presents a major opportunity for managed services providers (MSPs) to step in and offer their clients security services equipped to protect them from the complex threat landscape.

MSPs know that today, offering security services is a must—but where most tend to fall short is when defining and deploying their security solution as a one-size-fits all model. When working to develop your managed security offering, it’s important to address specific client needs and meet their challenges with a solution that covers all of the bases. Here are some tips MSPs can use to effectively sell cybersecurity to clients and prospects.

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Topics: Video, Cybersecurity and Threat Management, Managed Security Services

The MSSP’s Guide to Handling Major Security Threats and Attacks

Posted by Meaghan Moraes on September 20, 2017

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Today, new cyber attacks seem to be occurring daily—never failing to one-up the last and deepen the fear among modern businesses. The biggest cyber scares in recent news involve Equifax and Kaspersky, two major companies that handle extremely sensitive data. The lack of cybersecurity in these two stories is particularly chilling because they bring to the forefront that everything—including personal identity and homeland security—is at risk.

So, how can MSPs step in and provide their clients the assurance that they’re keeping them protected—and how can this be best communicated? As MSPs march bravely into MSSP territory, the right approach to security will prove they can handle the cyber threats that continue to surround their clients’ networks. Let’s take a deeper look into these recent attacks and explore how MSPs and MSSPs can take control of cybersecurity threats such as these.

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Topics: Industry News, Cybersecurity and Threat Management, Managed Security Services

Meet the Newest Member of Your Security Team, Coach CISO: Chapter 1 [VIDEO]

Posted by Meaghan Moraes on September 18, 2017

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Today, the term “cybersecurity” is at the tip of everyone’s tongue, yet many business still struggle to find the right security talent for their team. With cybersecurity threats growing more sophisticated by the minute, companies across the industry are looking for that unique and innovative security solution that will help them survive the threat landscape. As a managed services provider (MSP), you are tasked with the responsibility of providing your clients just that. However, the big question remains: to what lengths will you go as an MSP to keep your clients secure?

Any business’ first line of defense starts with its employees, but not all are as informed and prepared as you’d think. Sometimes employees need a leader—or a coach, if you will—to guide them on security best practices. In some cases, you might feel as though you need to employ a full-time cybersecurity coach to stay on-site with your clients and keep their employees in line. To see what I’m talking about, I’d like to introduce you to the newest member of your security team, Coach CISO!

 

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Topics: Video, Cybersecurity and Threat Management, Managed Security Services

How to Strengthen Your Technology Stack with Security

Posted by Chris Crellin on September 14, 2017

How to Strengthen Your Technology Stack with Security

As businesses of all sizes face a growing number of cyber threats, customers have come to expect that their managed services provider (MSP) will provide at least some level of IT security. After all, with stories like WannaCry, NotPetya attacks and the Equifax breach dominating today’s headlines, businesses are realizing that they need help to avoid becoming the next victim.

Despite this clear need for enhanced security, many MSPs still only offer basic security services, such as spam filtering and antivirus. To combat today’s sophisticated threats, MSPs need to add more robust security solutions to their technology stack. A well-rounded cybersecurity offering will help you better protect your clients, strengthen your relationships with them, and ultimately grow your business. Here are some steps you can take to strengthen your technology stack with security.

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Topics: Cybersecurity and Threat Management, Managed Security Services, Navigate 2017

How to Establish a Sustainable and Repeatable Process for Responding to Cyber Attacks

Posted by Moshe Binyamin on September 12, 2017

How to Establish a Sustainable and Repeatable Process for Responding to Cyber Attacks

By making a commitment to ensuring you have a sustainable and repeatable process for mitigating and addressing cyber attacks, you’ll be able to build stronger relationships with your clients and grow your business. When the clients you serve know they can count on you and your team of experts to help them in an IT crisis, such as a ransomware attack, you have the advantage.

Here are some key tips that will help your managed services business establish and solidify a process for responding to cyber attacks and be ready to take on the growing threat landscape.

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Topics: Cybersecurity and Threat Management, Managed Security Services, Navigate 2017

What’s the Difference Between MSP and MSSP?

Posted by Chris Johnson on August 23, 2017

What’s the Difference Between MSP and MSSP?

It seems like every day we see the term MSSP, which stands for managed security services provider, arise more frequently. This is generally due to the rise in IT services providers beginning to dabble in cybersecurity. However, what exactly does this term entail, and how does it differ from the traditional MSP?

Whether you’re looking to learn more about incorporating security services into your offering, or fully make the transition to MSSP, this post will be your guide to the various roles, responsibilities, and functions of a managed security services provider.

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Topics: Cybersecurity and Threat Management, Managed Security Services

New Locky-Variant Ransomware: What MSPs and MSSPs Need to Know

Posted by Meaghan Moraes on August 17, 2017

New Locky-Variant Ransomware: What MSPs and MSSPs Need to Know

As an IT professional, you know how relentless ransomware attacks have become in today’s landscape. Recently, a variant of the notorious Locky ransomware has become part of a large-scale email-based campaign managing to slip past the defenses of some unsuspecting companies.

On August 9, the first campaign of a massive, worldwide ransomware attack was detected—and 62,000 phishing emails related to the attack have been identified as of last week. This new Locky-variant continues to unfold, powered from more than 11,625 distinct IP addresses in 133 different countries (the top five being Vietnam, India, Mexico, Turkey and Indonesia). As an MSP, here’s what you need to know about this new Locky-variant ransomware and how you can ensure you and your clients can remain protected against it.

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Topics: Cybersecurity and Threat Management, Managed Security Services

10 Cybersecurity Statistics Every MSP Should Memorize

Posted by Meaghan Moraes on August 2, 2017

10 Cybersecurity Statistics Every MSP Should Memorize

Today, business professionals that do not consider cybersecurity a top concern may be living under a rock—and in actuality, the modern threat landscape should make them want to hide under one.

Managed IT service providers are realizing the importance of offering their clients security services because of, well, the numbers. The following ten statistics illustrate current cybersecurity threats to businesses, holes that leave many organizations vulnerable to cyber attacks, and the repercussions of not having a robust security strategy in place in today’s tumultuous IT landscape. Consider leveraging these facts in your conversations with clients and prospects to strengthen the way you sell your services and security expertise!

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Topics: Information Security, Cybersecurity and Threat Management, Managed Security Services

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