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The Ultimate Guide to Success in Managed IT Services

What are the fundamentals to building a profitable managed IT services business? Keep reading to discover the four key ingredients for success.

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Growing Revenue by Adding New Clients: Paul Chisholm Keynote Part 2

Posted by Lily Teplow on November 3, 2016


Recently, Paul Chisholm, retired CEO of mindSHIFT Technologies, led an illuminating keynote about revenue growth at Navigate 2016. If you didn't get the chance to attend, we're continuing our two-part recap of his session. In part 1, we established the need for MSPs to defend, protect and grow their existing client base in order to generate additional revenue for their business. Client satisfaction, retention, upsells and cross-sells are all needle-movers, but how can you take this a step further and seek out new opportunities for expansion?

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Topics: Revenue Growth and Profitability, Navigate 2016, Business Development and Growth

12 Things to Consider When Performing a Security Assessment

Posted by Win Pham on October 20, 2016


With recent big-name breaches from Yahoo, ADP, and the IRS in the news, security is a top concern for many business owners.

And with the advent of the cloud and evolution of the Internet of Things (IoT), hackers have evolved too. They’re finding increasingly clever ways to exploit technology designed to make doing business easier. 

Yet most businesses are using outdated security software and practices, and failing to refresh their cybersecurity solutions/practices to meet the increased risk. 

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Topics: Information Security, Cybersecurity and Threat Management, Navigate 2016

How to Defend, Protect and Grow Your Client Base: Paul Chisholm Keynote Part 1

Posted by Lily Teplow on October 19, 2016


Do you struggle with how to grow revenue or add value to your business? This can be a challenge for many MSPs, but it was one that was addressed at Navigate 2016’s highly-attended keynote by Paul Chisholm, retired CEO of mindSHIFT Technologies. In this first part, we’ll discuss how to maintain your existing revenue by becoming more attuned to your current clients' business needs, challenges and opportunities. 

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Topics: Revenue Growth and Profitability, Navigate 2016, Business Development and Growth

MSP Radio: Navigate 2016 Live Show

Posted by Joseph Tavano on October 5, 2016


MSP Radio recorded live from the Partner Showcase at Navigate 2016 and set a show record for the number of guests interviewed! Listen in to hear a variety of stories, tips, and amazing advice from this amazing event!

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Topics: Podcast, Navigate 2016

How to Use the AIDA Curve in IT Sales and Marketing

Posted by David Walter on September 27, 2016

The following blog post was submitted by David Walter of MSP SEO Factory, a silver sponsor of Navigate 2016.  

AIDA is an acronym that describes the four stages of the sales process. AIDA stands for Attention, Interest, Desire, Action and is a useful MSP marketing tool. In this article, we will describe how MSPs can use the different phases of the AIDA model to close SMBs into clients.

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Topics: Navigate 2016

Navigate 2016 Sponsor and Session Spotlight: Intel Returns to Talk Revenue and Service Ticket Volume

Posted by Tim Lewis on September 26, 2016


With Navigate 2016 kicking off bright and early tomorrow, we wanted to give Continuum partners an advanced look at Intel's® Connection Track session, Three Ways to Double Your Revenue and Reduce Your Service Ticket Volume in 2017! If you're attending Continuum's SOLD OUT, premiere annual industry event, you should definitely check out their talk on Thursday, 9/29 at 11:00 am ET! What can you expect to learn?

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Topics: Navigate 2016, Revenue Growth and Profitability

5 Ways to Humanize MSP Marketing

Posted by Pete Fuduric on September 23, 2016

MSPs planning a marketing strategy today will find an overwhelming array of technologies and tactics at their disposal. But those that adopt technology- and data-driven marketing while maintaining a consistent human touch will stand the best chance of success.

Here are 5 practices we often recommend for MSPs looking to humanize their brand and make stronger connections with prospects:

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Topics: Sales and Marketing, Inbound Marketing, Navigate 2016

How You Can Add $194,276 in Revenue with Business Intelligence

Posted by Eric Dosal on September 22, 2016

$194,276. That’s the amount it could be costing you each year to skip out on or use cheap and ineffective BI tools.

Let’s break down that number and explain why you really can’t afford to be without a good business intelligence solution.

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Topics: Revenue Growth and Profitability, Business Development and Growth, Navigate 2016

How to Resolve Office 365 and OneDrive Migration Issues

Posted by Franklyn Peart on September 21, 2016

Unless you’ve been living under a rock, it’s no surprise that Office 365® has been a raging success. In the last few years, Microsoft® has pivoted with incredible agility to become a cloud computing powerhouse with the most pervasive enterprise cloud service (by user count). Consider a few of the supporting stats:

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Topics: Navigate 2016

10 Ways to Compare PSA Systems

Posted by Linda Brotherton on September 20, 2016

There are a lot of PSA software choices on the market. It can be confusing to know what to look for and which option is best for your company. Here are 10 key considerations when picking out a new PSA platform:

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Topics: Navigate 2016, Remote Monitoring and Management

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