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Empowering Your MSP Business to Grow and Prosper—One Post at a Time

5 Ways to Improve Your MSP Service Level Agreement (SLA)

Featured Post

5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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Live from Navigate 2017: Day 3 Coverage

Posted by Lily Teplow on October 5, 2017

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Greetings again from day three of our Navigate 2017 conference, focused on empowering our MSP partners with the tools and insight they need to define their path and achieve success in the IT space.

Day two was jam packed with informative breakout sessions, enlightening keynotes presentations, plenty of announcements and discussions about Continuum Security and much more! To briefly recap all that we covered in the past three days and the fun that we’ve had along the way, take a look at the video below:

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Topics: Business Development and Growth, Industry News, Navigate 2017

Live from Navigate 2017: Day 2 Coverage

Posted by Lily Teplow on October 4, 2017

Live from Navigate 2017: Day 2 Coverage

Greetings again from day two of Navigate 2017, Continuum’s user conference focused on empowering our MSP partners with the tools and insight they need to define their path and achieve success in the IT space.

We saw a lot happen during day one, including Continuum University sales and advanced technical trainings, various breakout sessions ranging from cybersecurity, to business development, to partner success, and finally an inspiring (and daunting) keynote from infamous hacker Kevin Mitnick. Riding off the coattails of an eventful and successful day one, here’s a look at what day two of Navigate 2017 had to offer.

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Topics: Business Development and Growth, Cybersecurity and Threat Management, Navigate 2017

Live from Navigate 2017: Day 1 Coverage

Posted by Lily Teplow on October 3, 2017

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Greetings from Navigate 2017, Continuum’s user conference focused on empowering our MSP partners with the tools and insight they need to define their path and achieve success in the IT space. Over the next three days, we will be live blogging this great event—covering all the valuable content, announcements, and highlights that Navigate has to offer. 

Here are our top stories from the first day of Navigate 2017.

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Topics: Industry News, Cybersecurity and Threat Management, Navigate 2017

A One-Time Assessment Is Only the First Step: The Case for Ongoing Network Assessments

Posted by Win Pham on September 21, 2017

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An important part of managed IT services is network assessments, which give managed services providers (MSPs) the ability to perform scans of their clients’ entire IT environments. Today, many MSPs use one-time network assessment tools, such as Network Detective, as a way to convert prospects into new clients and uncover new projects for existing clients. However, an even bigger opportunity exists with IT assessments in developing a long-term program of regular, ongoing assessments.

A single assessment is only the first step to a comprehensive and effective program, one that will help you mitigate ongoing risks for your end-user companies, establish more consistent streams of revenue, and strengthen client relationships. Here are the benefits of performing ongoing network assessments and why MSPs should work to incorporate them into their overall strategy.

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Topics: Remote Monitoring and Management, Navigate 2017

How to Strengthen Your Technology Stack with Security

Posted by Chris Crellin on September 14, 2017

How to Strengthen Your Technology Stack with Security

As businesses of all sizes face a growing number of cyber threats, customers have come to expect that their managed services provider (MSP) will provide at least some level of IT security. After all, with stories like WannaCry, NotPetya attacks and the Equifax breach dominating today’s headlines, businesses are realizing that they need help to avoid becoming the next victim.

Despite this clear need for enhanced security, many MSPs still only offer basic security services, such as spam filtering and antivirus. To combat today’s sophisticated threats, MSPs need to add more robust security solutions to their technology stack. A well-rounded cybersecurity offering will help you better protect your clients, strengthen your relationships with them, and ultimately grow your business. Here are some steps you can take to strengthen your technology stack with security.

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Topics: Cybersecurity and Threat Management, Managed Security Services, Navigate 2017

How to Establish a Sustainable and Repeatable Process for Responding to Cyber Attacks

Posted by Moshe Binyamin on September 12, 2017

How to Establish a Sustainable and Repeatable Process for Responding to Cyber Attacks

By making a commitment to ensuring you have a sustainable and repeatable process for mitigating and addressing cyber attacks, you’ll be able to build stronger relationships with your clients and grow your business. When the clients you serve know they can count on you and your team of experts to help them in an IT crisis, such as a ransomware attack, you have the advantage.

Here are some key tips that will help your managed services business establish and solidify a process for responding to cyber attacks and be ready to take on the growing threat landscape.

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Topics: Cybersecurity and Threat Management, Managed Security Services, Navigate 2017

Top 10 Things to Look Forward to at Navigate 2017

Posted by Courtney Margossian on September 11, 2017

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Navigate 2017 is less than one month away, and we can’t wait for partners from all over the world to join us in Las Vegas. Navigate has consistently been the premiere event for Continuum MSPs to attend, and this year is sure to be nothing short of that. Whether you’re attending Navigate, hoping to get off the waitlist, or just curious about what you might be missing, check out these top ten things to look forward to at Navigate 2017!

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Topics: Navigate 2017

6 Tips for Becoming a Lean MSP

Posted by Joshua Oakes on September 7, 2017

6 Tips for Becoming a Lean MSP

There are two main ways to improve your bottom line: increase your revenue or decrease your costs. For many managed services providers (MSPs) today, you’re busy dealing with tickets going up and head counts remaining flat, which makes it hard to find the time to develop new lines of business or aggressively expand your client base. Focusing on cost reduction is a great way to increase profits and address the issue of higher ticket counts, but where can you start? First, you need to adopt a lean philosophy. 

Lean philosophy was developed in manufacturing, but has been adapted to the service industry, and the principles that drive waste reduction in other lines of business can easily be applied to the MSP. Here are six tips that will help you create more value for clients with fewer resources and become a more lean organization.

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Topics: Business Development and Growth, Revenue Growth and Profitability, Navigate 2017, Service Delivery and Operational Efficiency

Why MSPs Need a Multi-Layered Approach to Cybersecurity

Posted by George Anderson on September 5, 2017

Why MSPs Need a Multi-Layered Approach to Cybersecurity

These days, the constant connectivity and convenient access to online information make it more important than ever for organizations and individuals to take proactive precautions to stop phishing, ransomware, malware, fraud, and other attacks. But despite general understanding that cybersecurity is essential for conducting business today, 71 percent of small- and medium-sized businesses (SMBs) report they don’t feel ready to address an attack, according to a Webroot-commissioned study on SMB cybersecurity preparedness.

Part of the reason why SMBs find it difficult to protect themselves is because modern cyber threats attack businesses indiscriminately and use multiple methods and threat vectors to succeed. By combining a range of threat technologies, deployed over numerous stages, cybercriminals maximize the likelihood of infection success. Even so-called “next-generation” endpoint security tends to focus on stopping an infection only after it has reached the endpoint, not preventing it from reaching endpoints in the first place. So, what’s a modern business to do?

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Topics: Cybersecurity and Threat Management, Navigate 2017

Navigate 2017 Is Sold Out!

Posted by Courtney Margossian on August 31, 2017

Navigate 2017 Is Sold Out

We said it would happen, and it finally has. Navigate 2017, the industry conference for managed services providers (MSPs) looking to grow their business and chart their path to success in the IT channel, is sold out!

Navigate is a three-day managed IT services event focused on bringing long-term growth and success to your MSP business. More than 500 Continuum partners have registered and will be headed to Las Vegas in October for the jam-packed content sessions and trainings, awesome evening events, and incredible keynote presentations that are a staple of this event. With all of this great partner-driven content, it’s no wonder why Navigate has sold out for its fourth year in a row. But did you miss your opportunity to register? Don’t fret, let’s take a look at all this event has to offer to take your organization to the next level and how you can get your chance to attend by joining our Navigate 2017 waitlist!

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Topics: Industry News, Navigate 2017

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MSP Guide to Managed Services SLAs  [white paper]
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